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Customer Service Administrator

Hartlepool

The Company

Our client is a successful and established company based in Hartlepool. They are looking for a Customer Service Administrator to join their team on a full time, temporary basis. If you meet the person specification for the role, please apply below.

The Role

Receive and enter customer orders onto the MRP system.

Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.

Keep clients informed about order progress and status.

Take appropriate action to maximise punctuality and prevent delays.

Handle all order amendments, whether requested by the customer or company and communicate the status to all parties involved.

Work with Planning and Sales to determine inventory management plans for customers.

Respond and assist on all supply chain related issues.

Receive and manage customer complaints and enter into the database.

Liaise with Sales Managers to bring complaints to a close and complete the administration instructions accordingly.

Effectively escalate any issues to supervisors or senior managers where appropriate.

Maintain customer records and master data. Ensure its accuracy on a consistent basis.

Identify and proactively manage your training needs.

Provide cover to co-workers on holiday or sickness leave.

The Person

Previous customer service experience ideally within manufacturing or engineering.

Experience of using ERP systems.

Proficient in using Microsoft packages such and Excel, Word, Outlook.

Customer focused attitude.

Excellent attention to detail and accuracy.

Possess strong written and verbal communication skills including report writing.

Have effective time management skills.

Positive can-do attitude and a team player.

Be proactive with problem solving and working on own initiative.

Maintain and observe a high level of professionalism at all times.

The Benefits

You will be working for a well-established growing employer.

An excellent salary.

Working a perm day shift.

A company experiencing continued growth, expansion and investment.

The company are fully compliant with the latest health and safety requirements for current safe working practices.

Apply

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Customer Service Administrator jobs in Hartlepool

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