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Desktop Support Engineer

Hemel Hempstead

We are hiring a Desktop Support Engineer to join a well-established Information Technology Services and Solutions company. The company Develops applications for the banking industry and then migrates to a full IT services organisation.

About the Role:

The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels.

Function

To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside.

To assist in the delivery of IT projects.

To deliver desktop /onsite support services at client location.

Identifying and responding to calls in a professional manner

Technical Responsibilities:

Delivery of 1st/2nd line support activities and duties

Desktop/laptop imaging builds and repairs

Attend meetings as required based on work being undertaken

Escalate quality matters to the Team Leader/Service Delivery Manager

Assist fellow team members in identifying solutions to problems

Be flexible and be able to work out of hours on occasion when necessary

Can analyse, diagnose, and troubleshoot problems within set SLAs

Able to work methodically and logically

Can communicate effectively, both orally and in writing

Exposure to hardware/software builds

Exposure to Active Directory on Windows Server 2016 and upwards

Some exposure to Office 365, M365 & Defender ATP

Networking protocols, including TCP/IP

Remote Assistance

Windows 10/11 Desktop OS Support

Ability to learn quickly and to follow processes

Required Skills

1-2 years in a similar position

Good hardware and Cabling knowledge (server, laptop, desktop and printers)

Microsoft certification would be an advantage

Benefits:

Hybrid work options

Annual leave plus bank holidays

Paid days to be used for medical appointments or other health related issues

Pension plan and life insurance

Training and development opportunities

Employee wellness program and perks

Friendly and supportive team culture

On-site parking

Work from home

Job Type: Permanent

Pay: up to £30k per annum

Schedule: Monday to Friday

Experience:

Desktop Support: 1 year (required)

Office 365: 1 year (preferred)

TCP/IP: 2 years (required)

Remote Assistance: 2 years (required)

Microsoft Windows Server: 2 years (required)

Active Directory: 1 year (required)

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Desktop Support Engineer jobs in Hemel Hempstead

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