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People Source Consulting
Dundee, Scotland, United Kingdom
Role: Head of Product Salary: £60,000 - £75,000 approx Location: Dundee Onsite 3x days per week The Head of Product is a critical role. It’s purpose is to deliver innovation pipeline; organising, supporting, mentoring and managing a group of dedicated professionals to deliver a series of new propositions that will contribute towards our ambition t
Job Source: People Source ConsultingENNOVI
Arbroath, Scotland, United Kingdom
About Company ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. The company is fully dedicated to the mobility market with the agility to act at speed in realizing EV OEMs’ needs, from product, process, and manufa
Job Source: ENNOVIBlue Arrow
Perth
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.They are looking for an experienced Administrator in their Quote Production team. This role can be based in Perth or Cardiff.It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for a
Job Source: Blue ArrowQA Ltd
St. Andrews
Employer description: St Andrews is a unique and captivating place, and the University is a key part of its charm. Seven centuries of history link the students with the town, leading to the ancient and yet modern institution apparent today. Overview: Through a period of apprenticeship and training you will learn and develop the necessary skills, ex
Job Source: QA LtdENNOVI
Arbroath, Scotland, United Kingdom
About the Company ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. The company is fully dedicated to the mobility market with the agility to act at speed in realizing EV OEMs’ needs, from product, process, and man
Job Source: ENNOVIDover Fueling Solutions
Dundee, Scotland, United Kingdom
Position Summary In this role the EHS manager will lead, and drive the effective management of environmental health and safety, aspects for Dover Fueling Solutions’ Dundee factory. The EHS manager role interfaces with a wide range of people including assembly operators, indirect staff, senior management, and the regional and global Dover EHS teams
Job Source: Dover Fueling SolutionsHome Support Matters
St. Andrews
Ormesby – Driving Care Worker: Are you a compassionate, dedicated individual seeking a fulfilling career where you can truly impact the lives of others? If so, we invite you to apply for our position as a Driving Care Worker in Ormesby. This role requires a valid driving licence, your own vehicle and business insurance, as you will be providing ess
Job Source: Home Support MattersJob&Talent
Arbroath
Quality Auditor Quality Auditor - Arbroath - Earn between £ 25,000 and 28,000 - Apply Now! At Job&Talent, we are recruiting for Quality Auditor to work with an important company in the Arbroath area. Shift Patterns: Monday to Friday, 04:30 - 13:00 Pay Rates From: £12.08 to £13.57 POE The main duties include: No previous experience is requir
Job Source: Job&TalentDundee
Job Title: Product Support Investigator
Location: Dundee
Pay rate: £12.83
Work days: Mon-Fri
Shift Pattern: 08:30 - 16:30
Main Purpose of Role:
The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
Main Responsibilities:
Log, acknowledge, and assess alleged product deficiencies from end users for adverse event reportability within specified timelines.
Conduct thorough investigations to identify and report the cause of reported issues.
Manage Supplier Corrective Actions (SCARS) received and ensure timely resolution.
Contribute to continuous improvement initiatives and general housekeeping duties to enhance operational efficiency.
Engage in ongoing professional development and site training initiatives.
Foster excellent relations within the department team and broader Operations group to ensure effective collaboration.
Propose ideas and initiatives to enhance communication and productivity within the team.
Adhere to relevant policies and procedures outlined for the role.
Qualifications: Education:
Bachelor's degree in Biological Sciences or related field.
Experience/Background:
Minimum 3 years of practical experience in an IVD (In Vitro Diagnostics) manufacturing environment.
3 years of experience within life sciences or similarly regulated industry, with exposure to In-Vitro Diagnostics preferred.
Proficient in complaint logging and investigation of IVD product deficiencies per ISO 13485:2016 standards.
Experience with complaint management software, with preference for SFDC.
Proficient in Root Cause Analysis (RCA) tools, including A3/DMAIC methodologies.
Ability to contribute to Risk Assessments, Risk Management/Control exercises, and Failure Mode Effect Analyses (FMEA).
Familiarity with Enterprise Resource Planning (ERP) systems and Electronic Document Management Systems (EDMS).
Experience with Corrective and Preventive Action (CAPA) systems, with Agile experience preferred.
Strong proficiency in MS Word, Excel, and PowerPoint.
Hands-on experience running IVD tests such as Immunoassay and Clinical Chemistry.
Note: Preferred qualifications are indicated where applicable.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Product Support Investigator jobs in Dundee
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