Senior Commercial Portfolio & Customer Journey Analyst

Abingdon-on-Thames, England, United Kingdom

Senior Commercial Portfolio & Customer Journey Analyst

The Senior Commercial Portfolio & Customer Journey Analyst will be pivotal in ensuring timely and accurate invoicing, settlement tasks, and data management for our electricity portfolio. Reporting to the Head of Energy Services this position is responsible for ensuring accurate settlement of energy invoices, service provider invoices, data capture, business and industry reporting and investigation data discrepancies in a timely manner.

They will also be entrusted with enhancing the customer journey by revamping the invoice outlook and collaborating with the marketing team to ensure the communication and design of our documentation aligns with our brand and enhances customer experience.

The role will provide an opportunity for a talented and motivated individual to gain exposure across a wide range of UK energy products.

About Conrad Energy Ltd

Our energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our projects deliver critical power and services to the National Grid as well as industrial and commercial customers. Our expertise, technology and flexibility are key to the UK achieving its ambitious net zero targets.

Backed by I Squared Capital, a global investor in energy and infrastructure assets, we are the UK’s largest owner/operator of flexible power plants with 900MW in operation and over 1GW in early pipeline. Put into context, this means we could provide power for an hour to around 1.8 million homes already, with another 2 million homes in the pipeline.

From our beginnings in 2017 as a flexible gas generation business with a team of 14 people, we have grown to become one of the UK’s leading vertically integrated energy companies, owning and operating over 65 energy facilities across the UK. Our significant development pipeline covers flexible generation, battery energy storage, solar, hydrogen and stability services. Our innovative data driven, in-house automation tools give us a unique edge when trading and maximising our own assets and those of our clients. We have built not only an impressive portfolio of energy assets, but also a seriously ambitious and knowledgeable team.

What you’ll be doing

Billing & Settlements

Accurately and promptly execute invoicing and settlement tasks for the company's electricity portfolio.

Proactively identify, resolve, and escalate outstanding netting and invoicing discrepancies with relevant third parties.

Third Party Intermediaries

Accurately and promptly execute invoicing and settlement tasks for the Third Party Intermediaries engaged by Conrad Energy including ad-hoc data requests and reconciliation of payments.

ROCs and REGOs

Settle external ROC and REGOs trades in accordance with contracted terms

Provide support for ROC/REGO inventory management, customer allocation, reporting and any customer queries.

Customer Journey Enhancement

Revamp the invoice presentation to enhance readability, brand alignment, and overall customer satisfaction.

Collaborate closely with the marketing team to ensure consistent and enhanced communication and design across all customer documentation.

Collect feedback from customers and internal teams to continuously improve the customer journey.

Collaboration & Teamwork

Engage proactively with internal teams, including finance, commercial, and marketing, to ensure streamlined processes and accurate information flow.

Participate in team meetings, offering insights, updates, and strategies to optimize the commercial portfolio management and customer journey.

Continuous Improvement & Reporting

Monitor, analyse, and report on KPIs related to invoicing accuracy, timeliness, and customer satisfaction.

Recommend and implement process improvements based on analysis, feedback, and industry best practices.

Requirements:

Bachelor's degree in business, finance, or related field.

At least 3 years of experience in billing, invoicing, or commercial roles in the energy utility sector, specifically in a UK electricity and/or gas supply.

Strong numerical and analytical skills with proficiency in using Microsoft products and database systems.

Proficient in relevant software and tools for billing and data management.

Good interpersonal skills and able to develop effective working relationships with internal and external stakeholders.

Exceptional communication skills, both written and verbal.

Ability to work in a fast-paced environment and handle time-sensitive tasks.

Collaborative mindset with a keen focus on enhancing customer experience.

The benefits we will give you

Competitive salary dependent on experience

Discretionary performance-based bonus

25 days’ annual leave plus bank holidays

Contributory Pension Scheme

Life Insurance

SimplyHealth health cashback plan

24/7 Private GP access

Flexible working

Training and Development

Salary sacrifice EV scheme

Discounts on Lightwave RF smart home products

Dog-friendly office

The deadline for applications is the 9th of May 2024. Please note, that we will be shortlisting on an ongoing basis for this position, the company reserves the right to close the recruitment early should a suitable candidate be identified.

This job description is intended as a basic guide to the responsibilities of the post and is not exhaustive. The post holder may be asked to undertake duties that are in line with the level of the role. The job description will be subject to regular review and amendment as necessary in consultation with the post holder.