Contract Team Leader, Glasgow
Glasgow
£ 31000 - 31500/annum plus company benefits
What will you deliver?
As the Contract Team Leader, your role will be pivotal in providing crucial contractual support to our mobile and site-based teams, with a strong emphasis on delivering exceptional customer service and ensuring the efficient operation of back-office systems.
Your responsibilities will include:
Leading and supervising an administrative team, ensuring compliance with processes and procedures regarding absence, lateness, adherence, personal development, and objective setting.
Managing the resources of the Support Team to ensure sufficient coverage throughout the day.
Demonstrating a clear and focused approach to maintaining customer service standards and fostering positive customer relationships.
Ensuring that each team member contributes equally, and conducting regular workload reviews using monthly generated reports.
Prioritising financial management to maximise profitability from both reactive and scheduled extra works.
Taking reasonable care for your own health and safety, as well as that of others, and cooperating with the employer to fulfil statutory duties.
Responding promptly to customer billing issues and employing a systematic approach to problem-solving.
Resolving issues at the initial level and escalating to the Account Manager when necessary.
Monitoring and reviewing the completion of the Compliance Document Tracker, identifying and addressing issues and omissions in collaboration with Contract Manager...