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Allegiance Technology
Birmingham
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label pr
Job Source: Allegiance TechnologyAzets
aldridge
Job Description Who are Azets Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices! We are a top ten accountancy firm in the UK and are the number one largest SME practic
Job Source: AzetsMacildowie Recruitment and Retention
Tamworth
1st Line Support Analyst Location: Tamworth/Hybrid - 2/3 days a week from home Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications Hours: Monday to Friday (flexible start and end times) Overview: Working for a highly successful MS Gold Partner IT Managed Services company, the 1st Line
Job Source: Macildowie Recruitment and RetentionAnderson Scott Solutions Ltd
Wolverhampton
1st & 2nd Line IT Support Hybrid / West Midlands £35,000 - £38,000 Our established client based in the West Midlands is looking for a 1st & 2nd Line IT Support, with working knowledge of Business Central essential, to join their team. This role is a key client-facing role responsible for addressing and resolving technical issues related to Microso
Job Source: Anderson Scott Solutions LtdTouchscreen Talent Limited
walsall
Job Description £25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for dail
Job Source: Touchscreen Talent LimitedEurofins
Wolverhampton, England, United Kingdom
Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equ
Job Source: EurofinsEurofins
wolverhampton
Job Description Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs
Job Source: EurofinsTouchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent LimitedAldridge, England, United Kingdom
Who are Azets
Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!
We are a top ten accountancy firm in the UK and are the number one largest SME practice.
Day to day duties
Act as a first response to calls on our landline
Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time
Gather detailed information on the user’s ticket to assist colleagues if escalation is required or for future reference
Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required
Recognise trends of tickets and notifying the relevant teams when necessary
Escalate major incidents quickly & effectively to 2nd line Technicians
Effectively and tactfully handle urgent/sensitive tickets
Provide administration of the email filtering solution
What are we looking for?
Good knowledge of the Microsoft Office suite
Understanding of networking protocols, specifically TCP/IP
An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
Good knowledge Microsoft Exchange and Microsoft 365
Understanding of file system permissions
Good knowledge of Active Directory
Troubleshooting of printers, scanners and multifunction devices
An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune
What's in it for you?
Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK
Interested in hearing more about Life at Azets ?
Azets is open to suggestions for flexible working arrangements that will not impact delivery in this role. Please talk to our Recruitment Team about what you think could work so that we can bear this in mind during your application process.
1st Line IT Support Technician jobs in Aldridge, England, United Kingdom
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