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83zero
Harrow, England, United Kingdom
Technical Support Engineer 83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Engineer providing 2nd Line Support onsite in Harrow Our client is an independent organisation, who specialise in providing IT solutions across the world. We’re looking for individuals from hands-on technical background, wh
Job Source: 83zeroZITKO Ltd
Brentford
A globally renowned Tech manufacturer are looking for their next Technical Support Engineer Immediately! Are you technically minded? Are you an excellent communicator? Do you want to work for an growing company who are already internationally established? Then this Technical Support Engineer (TSE) position could be perfect for you! Our client i
Job Source: ZITKO LtdConcept
watford, england, United Kingdom
A fantastic new role has arisen for Product Support (Remote Triage Engineer) in our European Division. We are a Global manufacturing company based in Watford and we are recruiting for a bilingual Electro - mechanical engineer with native or fluent language skills in one (or more) of French, German, Italian or Spanish. up to £50k for 40 hour week b
Job Source: ConceptTiro Associates - Executive Search & Selection
Dartford, England, United Kingdom
As a Telematics Support Engineer with this established, rapidly expanding business, you will play a crucial role in the development and enhancement of the company's telematics products. This challenging role requires an experienced Support /Applications Engineer degree qualified in computing or IT. Our client will also consider a fresh graduate tha
Job Source: Tiro Associates - Executive Search & SelectionESP Utilities Group Ltd
Leatherhead, England, United Kingdom
Technical Support Engineer Our IT systems are an essential supporting service for the wider business that the Head of IT is responsible for delivering with the support of the IT Systems Engineer, IT Network Administrator and Dynamics Analyst. Core services are being moved to Microsoft’s Cloud alongside a Change programme of Digital Transformation
Job Source: ESP Utilities Group LtdMatched
England, United Kingdom
Technical Support Engineer Role - Run technical checks and investigate technical issues to maintain a healthy technical environment Location - remote Warrington office as and when needed; Must be based in the North West UK Salary - £25,000 - £28,000 + benefits Are you a Technology Graduate or someone with 12+ months experience in a similar role
Job Source: MatchedDDN Storage
united kingdom
DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world
Job Source: DDN StoragenGenium
Hertfordshire
Technical Medical Support Engineer Employment Type: Full-time, Permanent Job Overview: The Technical Support Engineer role is pivotal in delivering comprehensive technical assistance across diverse departments. The primary responsibilities include overseeing spare parts data management, facilitating procurement operations, ensuring database accur
Job Source: nGeniumunited kingdom
Technical Support Engineer (German Speaking)£30,000 - 35,000Remote (UK based)We are an award-winning and rapidly growing B2B SaaS company, innovating in the clean tech & electric vehicle (EV) sector. We are working with leading global brands to accelerate the adoption of EVs and other low carbon technologies, and having fun whilst we do it!Our platform facilitates the installation of charging points and connects stakeholders across the industry through smart, real-time software solutions.Over the last year we have partnered with a number of high-profile customers in the EV space, as well as energy suppliers and lease companies, which has led to rapid growth for the business both in terms of turnover and headcount. We have also expanded into 3 new international markets and set up a team in Germany.What are we looking for?As the business continues to evolve and grow, we are looking for a talented and proactive Technical Support Engineer to support our customers across Europe, working closely with our teams in the UK and Germany.You will be handling traditional support requests, as well as small customer change requests using our internal configuration tool. This doesn’t require coding skills but does require a good understanding of software systems and a knowledge of programming logic.As a fluent German and English speaker you will be the dedicated Support Engineer for all of our german speaking customers.As part of this role you will:Build an expert knowledge of the Jumptech platform and our internal configuration tool.Perform hands on customer support via email and phone, resolving issues and escalating where necessary.Resolve traditional support requests as well as more complex configuration change requests for customers in the UK and internationally.Ensure all support requests are resolved in line with agreed SLAs.Work closely with the Engineering and Testing teams to ensure new features meet customer needs.Clearly articulate customer feedback to the wider business to ensure continuous product improvement.Collaborate with the onboarding team to introduce the support function to new clients.Internal and external support communications updates.We’re looking for someone with:Proven experience working as a Technical Support Engineer for a B2B SaaS company, supporting external customers.Fluent in German and English.Experience handling complex support tickets and working closely with Engineering teams.Experience with a CRM / ticketing management system. We use Hubspot, but this isn’t essential.A genuine drive to solve customer problems and to do so quickly and efficiently.An ability to learn new systems and new concepts quickly.Technical knowledge of APIs, reporting language, logical flows in automations and complex customer workflows.Excellent verbal and written communication skills, as this role requires communicating complicated ideas to customers in a clear and simple way.A keenness to jump on calls with customers to gather information and understand problems.Why would this be a great role for you?You will have the challenge of working on a variety of support requests, including configuration changes.As the dedicated Support Engineer for our German speaking customers, you will have the chance to work with both our UK and German teams.You may have the opportunity to travel internationally to visit our German team and our key customers in Germany.You will be working with leading players in the EV charge point industry and other low carbon technology brands, enabling them to scale.You will join a dynamic and fast-paced environment in a business which is growing quickly and expanding internationally.You will become part of the ambitious and entrepreneurial Jumptech team, where you will be challenged and supported by a friendly, sociable and highly talented team.Salary & Benefits: £30,000 - 35,000 per annumShare optionsEV salary sacrifice schemeRemote-first workingLaptop providedFlexible hoursMonthly social events25 days holiday + bank holidays
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