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Cherry Professional - Relationship Led Recruitment
Derby
IT Support Analyst | £25k - £26k | Derby DE1 Monday to Friday - 8am to 4pmPermanent Opportunity - Office Based A fantastic opportunity has arisen for an experienced Support Analyst to provide 1st and 2nd line support service to our pretigious legal client based in DE1. The successful candidate will maintain the computers system, all applications,
Job Source: Cherry Professional - Relationship Led RecruitmentVantage Recruitment
Derby
IT Support Analyst Based in Castle Donington, £51k per annum plus £5,000 shift allowance 42 hours a week (0600-1800-0600) (24x7 operation) Where IT meets Warehouse distribution and automation . This is a vital role where you will be ensuring the smooth running of the automated distribution centre for a very large well known retailer. Base
Job Source: Vantage RecruitmentIn Technology Group Limited
Derby
We are looking for the following skillset - · 1st/2nd Line Support· Customer Service· Excellent all-round IT Skills· Communication skills· Troubleshooting· Helpdesk / SLA SupportI have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derb
Job Source: In Technology Group LimitedFrasers Group
Shirebrook, England, United Kingdom
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, F
Job Source: Frasers GroupErin Associates
Nottingham
MI Analyst – Central Nottingham / Hybrid £42,000 - £50,000 + 9% bonus, 35-hour work week and great benefits This profitable and multi-national business are looking to add an experienced MI Analyst to their collaborative team, who will be responsible for the design, development and maintenance of the firms MI and data analytics solutions. The purpo
Job Source: Erin AssociatesMeriden Media
Derby
Temporary to Permanent IT Support is required for our client at Pride Park. We are seeking an enthusiastic individual with a keen interest in IT and who is customer-focused, you will report to the IT manager. Duties Include: Being the first point of contact for IT problems Track IT support tickets Providing first-line support, troubleshooting techn
Job Source: Meriden MediaFuture Prospects Group Ltd
Newark on Trent
Trade Analyst Newark (Hybrid), Full Time, Permanent £35,000 – £40,000 DOE Our multi award-winning global client is looking for a Trade Analyst to join their team on a full-time permanent basis. The role will involve working in the International Trade Management team to analyse and collate data for both imports and exports. THE ROLE Your respons
Job Source: Future Prospects Group LtdAdecco
Nottingham
Job Opportunity: Data Analyst - ERP Implementation Location: Nottingham, UK About Us: Our Client is seeking Data Analysts to support our ERP implementation, optimising HR, Finance, and Procurement processes. Responsibilities: Identify source data systems and platforms. Validate data against quality standards. Develop data transformations using KN
Job Source: AdeccoNottingham
inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.
inspHire is a market leader in the development and provision of rental industry software
Support Analyst role provides business-to-business software application support
Working in a global team supporting inspHire products as well as databases and reporting tools
Communicating via multiple media - phone, e-mail, chat
Creating documentation and delivering customer training where required
Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites
Covering support hours between 8am and 10pm on a rota basis
Your responsibilities include but are not exclusive to:
Deliver a first-class service to our customers
Answer questions and troubleshoot issues quickly and efficiently
Provision of high-quality written & verbal updates to customers on a regular basis
Correctly set the customers’ expectations
Deliver on promises
Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
Proactive management of assigned cases
Maintain excellent quality of cases with detailed notes
Always display a positive and can-do attitude o Identify solutions and preventative measures to improve the customer’s experience o Ensure all cases are progressed in line with InspHire SLA’s/SLO’s
Team Working:
Proactively share knowledge, including creating knowledge documentation
Help during times of leave/absence
Share and deliver on service improvement opportunities
Be curious to change, evolve and develop in ways that help us better serve our customers.
Skills, Knowledge and Experience:
Essential
Good IT skills with demonstrable experience in a similar IT support role
Knowledge of ERP or business IT systems
Experience of supporting applications with MS SQL databases, including script/query writing
Always display a "customer first" attitude Ability to work under pressure in a fast-paced environment
Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
Ability to troubleshoot effectively and strive for first time resolution of issues.
Desirable
Knowledge of Crystal Reports
Knowledge of Sage Accounting Solutions
Appreciation for all products and services in the inspHire offering
Experience in the Rentals industry
Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
If this role is of interest to you please apply online.
To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Support Analyst jobs in Nottingham
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