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Eurofins
Wolverhampton, England, United Kingdom
Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equ
Job Source: EurofinsEurofins
Wolverhampton
Job DescriptionWorking hours are Monday - Friday, 9am-5pm.The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.Provide desk-side and remote support to users, including resolving hardware and software issues.Adhering to KPIs and SLAs.Set up, configure and install new PCs and asso
Job Source: EurofinsIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedProactive Appointments
Bromsgrove
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technolog
Job Source: Proactive AppointmentsFamily Action
Birmingham
IT Support Analyst Remote, UK (with travel around the Midlands area) About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869, and today we work with more than 60,000 families in
Job Source: Family ActionProactive Appointments
Bromsgrove
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a short term contract basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft
Job Source: Proactive AppointmentsFamily Action
Birmingham
IT Support Analyst Remote, UK (with travel around the Midlands area) About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We h...
Job Source: Family ActionnGeneration Limited
Dudley
Job DescriptionnGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineer
Job Source: nGeneration LimitedBirmingham
IT Support Analyst - On-Site.
Peterborough OR Birmingham.
£ Negotiable depending on experience.
Must be a car driver and own your own vehicle - you will be able to claim expenses for travel between sites when required.
A rare opportunity to join our IT Support team based in either our Peterborough or Birmingham offices covering Peterborough, Leicester, and Birmingham.
Purpose of the Role
The co-ordination and assurance of all IT Services, ensuring high quality, consistent, professional, and service level driven support is delivered to the MHA staff and partners (customers).
The role of the Customer Support Analyst is to provide outstanding service to our customers. Focusing on your aligned region, offices, and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver exceptional value.
Support the delivery of an IT service that is reliable, resilient, scalable, and secure and puts the customer experience at the forefront.
Proactively contribute to the service improvement plan and take ownership for your region. Work with the Head of Service and IT Service Lead to monitor the service delivered by our IT Managed service providers, ensuring that there is a seamless approach to service and a relentless drive to delight our customers.
Build great relationships with our key customers in your region and be known as the 1st point of escalation for any service queries. Where complaints do arise, ensure that the Lead Analyst or Head of Service is informed promptly.
Work with the Lead Analyst to create a customer engagement plan for your region. The primary focus is to continuously improve services, saving time and removing frustration. Using your own knowledge and detailed analyses of tickets and current trends to identify and drive opportunities for improvement.
A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices and customers.
Service Desk and technical support is provided by an IT Managed service provider. In your role you will monitor the queues for your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary.
Applications and selected systems will be passed to your queue for 2nd level investigation and resolution. This will involve working with vendors and other parts of the IT team but in all cases ownership for resolution remains with the Customer Support Analyst.
The role covers several offices within a region and therefore weekly UK travel and Agile working will be necessary.
On-Site IT Support Analyst jobs in Birmingham
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