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PHS Group Limited
Caerphilly
About The Role IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered
Job Source: PHS Group LimitedKlickstarters
Derby
Job DescriptionService Desk AnalystWe are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT SupportBased DerbyHandling incoming support via phone, email an
Job Source: KlickstartersNCC Group
Manchester
Job DescriptionLocation: ManchesterService Desk Analyst (6 month FTC)Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working to
Job Source: NCC GroupCareers Plus
Newcastle upon Tyne
Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, provid
Job Source: Careers PlusTRIA
Greater Bristol Area, United Kingdom
2nd line Support Engineer Microsoft Stack / Azure Circa £30k Bristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the 1st Line Team and actively monito
Job Source: TRIANCC Group
Manchester area, United Kingdom
Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together to
Job Source: NCC GroupHCLTech
HAVANT
Job DescriptionWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but
Job Source: HCLTechLockheed Martin
HAVANT
Job DescriptionAbout the RoleWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks.Key ResponsibilitiesCollaborating closely with team members to carry out all day to day activities.Ensure
Job Source: Lockheed MartinDoncaster
Job DescriptionService Desk AnalystTBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster.As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid / flexible working - you will be required to come to the office at least 3 days per fortnight, so someone within commuting distance to Doncaster is required. This role provides cover over an extended day; the working hours will be 05:30 – 14:00 and 08:30 – 17:00 in weekly rotation. Key Responsibilities of a Service Desk Analyst;Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.Triage, diagnose and troubleshoot issues, guiding clients through solutions or escalating to the appropriate team when necessaryManage customer liaison, pro-active feedback and customer queries from ticket creation to resolutionLog calls in the Service Desk call logging systemFlag common issues for problem investigation and resolution and linking recurring Incidents to open problemsDaily/weekly monitoring checks on customer systemsRequired Key skills and ExperienceExcellent communication skills, both verbal and written, with a customer-centric approachSome technical knowledge in the following areas :- MS O/S, MS Office Suite, application supportStrong problem-solving skills and ability to think critically under pressureOrganizational skillsTime managementExposure to ITIL practicesAbility to work independently and as part of a team in a fast-paced environmentCustomer focusedGood problem-solving skillsDesirablePrevious experience in a technical support role, preferably in a software company.Knowledge of MS SQL an advantageWhat we offerSalary: £negotiable, depending on skills and experience33 days annual leave (includes 8 Bank Holidays)Private medical with BUPA6% Contributory Pension SchemeHybrid workingExcellent working environmentSo, if this sounds exciting - why not come and join us as a Service Desk Analyst.
Service Desk Analyst jobs in Doncaster
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