ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Follow The Oak Ltd
Greater London
Job Description Role : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platf
Job Source: Follow The Oak Ltd4GLOBAL PLC
London
Job Description Introduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology,
Job Source: 4GLOBAL PLC4GLOBAL PLC
Chiswick, ENGLAND, United Kingdom
Introduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to en
Job Source: 4GLOBAL PLCUNITED CAPS
, United Kingdom
For our Sales & Marketing Department, we are recruiting our Customer Technical Support Manager (CST Manager) to provide technical support for our customers, local sales team and the other internal stakeholders (Plants). Reporting to the Head of CTS, the CST Manager based in the UK will be responsible for: Maintain the relationship with customers
Job Source: UNITED CAPSFullCircl
London Area, United Kingdom
We go FullCircl FullCircl connects the insight you need when it matters most. We partner with more than 700 of the UKs leading banks, insurers and FinTech to deliver market leading insight on their business customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify & onboard and
Job Source: FullCirclHERDSEARCH - Follow your people
London Area, United Kingdom
Customer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI applicati
Job Source: HERDSEARCH - Follow your peopleIntelligent Reach - a Searchspring Company
Greater London
Job Description WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an e
Job Source: Intelligent Reach - a Searchspring CompanyAnecdote
London Area, United Kingdom
To apply for this role you need to have at least 1 years' direct experience as a Customer Success Manager. If you've led a team and have worked in SaaS that's a bonus. Unfortunately, we will reject every application that doesn't meet the above criteria. Company Description Anecdote is seeking a Customer Success Manager to join our highly exp
Job Source: Anecdotegreater london, england, United Kingdom
Role : Customer Success Technical Support Manager (Data & Technology)
Location: West London, UK (Hybrid 4:1)
Sectors: Leisure, Sports & Physical Activity
Salary & Package: Circa £42k
Reporting to: Global CS Director
Role Overview:
The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving customer lifetime value (CLTV) and reducing customer churn.
Working closely with the sales, technology, and project delivery teams, this role focuses on onboarding customers to platforms and ensuring optimal use of software and services.
Responsibilities include:
Maximising customer value to sustain business growth and profitability.
Analysing customer data to enhance their experience and outputs.
Triaging and resolving customer support tickets efficiently.
Job Description
The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. You will guide our National and International customers, building relationships, implementing revenue-boosting programs, and minimizing churn rates. Responsibilities include resolving data/platform issues, ensuring customer satisfaction, and addressing inquiries promptly in line with Service Level Agreements and core values.
Responsibilities:
Ensure consistent achievement of Service Level Agreement (SLA) targets.
Manage the Tech Support team to align with SLA targets and improve workflow.
Identify and communicate areas for improvement via the Daily Support Dashboard
Collaborate with the product team to propose enhancements based on customer feedback.
Streamline the customer onboarding experience with the Customer Success Director
Coordinate with the data team to resolve customer issues promptly.
Resolve support tickets and escalates complex issues as necessary.
Assist in troubleshooting user login difficulties and module permission settings.
Monitor Business Intelligence Tools as directed by the Technology Director
Desirable Skills, Qualifications, and Experience:
Experience in the leisure, physical activity, or similar sector, ideally in customer success, system administration, or implementation roles.
Strong project and client relationship management skills
Awareness of database management and integrations
Experience with relational database management systems such as MySQL.
Experience with cloud-based software management systems such as Salesforce or Pipedrive
Proficiency in delivering complex ideas in both verbal and digital formats.
Strategic mindset and ability to influence key decision-makers.
Excellent organizational, communication, and presentation skills
Eligible to work in the United Kingdom
Fluent in English; proficiency in a foreign language is desirable but not essential.
Occasional flexibility to work unsociable hours, attend out-of-hours meetings, and meet delivery deadlines is essential for this role.
Customer Success Technical Support Manager jobs in greater london, england, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.