Service Administrator

Belfast

£18,500 - £19,750 per annum

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\nService Operator\n\nAn exciting opportunity has arisen for an experienced Service Operator to join a leading organisation based in Belfast.\n\nThis is a full-time 9-month contract to cover Maternity. Starting immediately.\n\nWorking hours: Mon Thurs 8.30am-5pm and Fri 8.30am-3.45pm\n\nSalary of \u00A318,500 - \u00A319,750 (Dependant on experience)\n\nEssential Criteria:\n\nDemonstrate a minimum of 1 years previous experience in a similar service role\nPrevious experience in a busy office environment\nCompetent IT skills to include Microsoft Outlook and Excel\nExcellent communication skills both written and verbal\nAbility to manage and prioritise a busy workload\nAbility to work on your own initiative as well as within a team \nDesirable Criteria:\n\nExperience in service systems software\nPrevious experience in facilities management industry \nMain Duties and Responsibilities:\n\nLog calls\/jobs on the Control Hub database utilising service software. Calls\/jobs may be received by telephone, facsimile, email or in person\nAllocating works orders to directly employed maintenance team and\/or supply chain\nTracking job progress against pre-determined KPIs including maximum allowable response and rectification times and implementing escalation procedures\nReport back to clients and contract staff on job progress and completion produce reports\nUploading and amending asset information as held in the Control Hub database\nOperating paper-based systems as necessary to compliment the operating software including backup systems\nGeneral administration duties as and when required\nProvide cover on various sites throughout NI & GB as and when required\nAny other duties as required

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