Field Service Planner

Hemel Hempstead, Hertfordshire

£38000 - £45000/annum


Field Service Planner

Home Based

£38K - £45K + package

A global organisation is looking for a Field Service Planner to join their Customer Projects and Services Team on a permanent basis. You will report into the Services Manager and drives groups of engineers for planned and reactive maintenance ensuring you work to SLAs.

You will also be maximising operational performance for services by ensuring they have the best strategic plan to have cover the UK and Ireland for Field Service skills and availability. You will support the Field Service Business Managers to drive performance, operational efficiency as well supporting the team to deliver a best-in-class customer satisfaction score.

Your responsibilities:

Assisting the Business Manager to develop productive and rewarding relationships with the key customers to grow our business and demonstrate the value of the business.

Monitor CSAT feedback and put in place improvements to drive improved team performance and behaviours.

'Monitor and drive FSR Operational KPI's to maximise performance of business.

Champion use of Digital solutions.

Working with the Delivery Teams to ensure the FSR team are fully utilised and deployed efficiently across the region, while still meeting our operational commitments to our customers.

Align FSR skills to regional requirements in TCT. Take ownership of the team skills matrix and provide guidance for future training requirements. Keeping it up to date.

Regional Subcontractor management.

BFS management / E2E support.

Effectively manage a significant workload in a fast-paced environment.

Analyse jobs, both reactive and PPM, and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.

Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.

Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.

About you:

Must have 5 years of Services experience.

Strong analytical skills are a must.

You must have an in-depth knowledge of SAP &BFS.

You must have strong leadership skills (they are essential to the success of this role).

Ability to communicate at the Executive level.

Strong Interpersonal skills.

Results oriented.

Ability to build networks and drive innovation.

Detailed knowledge of BFS/ (url removed). Financial Experience of how SAP & Oracle support the business.

If this sounds like you and you'd like to find out more or be considered for this role, please contact Lauren Ballard at Vantage Consulting on (phone number removed) or email


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