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  1. Head Of Client Services

    Abingdon | From £55,000 to £65,000 per annum | From BabelQuest Ltd

    Head of Client Services - HubSpot, Abingdon  A fun, driven and enthusiastic Diamond HubSpot agency are looking for a new Head of Client Delivery to join their growing team in Abingdon and take... them to Elite. The Head of Client Delivery owns the direction and delivery of our Inbound Services, accountable for retention, growth and goals of every client - we want them to help us become an elite team, providing elite services.  This is an exciting time to join an agency who are investing in expansion, and will appeal to someone open-minded and transparent that wants the freedom to build and scale out their team. The primary purpose of this role is owning the direction and delivery of our Delivery Team. To develop the strategies and execution of the Inbound Services... See more

  2. Principal Democratic Services Officer

    Liverpool | Up to £22.00 per hour | From STR Group Services

    Principal Democratic Services Officer - Wirral - 3 Month Contract - £22ph Umbrella (Inside IR35) We currently have an exciting opportunity for a Principal Democratic Services Officer to... and to manage all associated Committee work. Leading on specific democratic and scrutiny projects to ensure the continuous improvement of service and proactively lead on those areas of work allocated by the Head of Democratic and Member Services. Lead on member and civic/mayoral related functions ensuring that all civic events such as Annual Council and Remembrance Sunday are organised effectively ... . To support the Electoral Services Team by providing advice, support and project management assistance in relation to elections, referenda and electoral registration. Represent the Head of Democratic... See more

  3. Technical Service Desk Manager

    Gloucester | £25000 - £30000 per annum | From Securitas Security Services

    Do you have what it takes to be an Technical Service Desk Manager with Securitas? We have an exciting opportunity for an enthusiastic Technical Service Desk Managerto join our dynamic team on... satisfaction which will also drive engineering efficiency in the field With our roots dating back to 1934, Securitas is one of the largest security service organisations in the world specialising in ... Remotely triage False Alarm Management calls for sites with repeated activations and policed events. Commissioning of the all UDL and remote connection compatible systems into the Technical Service Desk on completion of installations for new systems and any other site visits on existing systems. Support the Planning and Scheduling team Support the Service Sales Team The role of a Technical Service... See more

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  5. Customer Service Team Leader

    Telford | £25,000 per annum | From ChoiceShops

    Full Time – 37.5hrs Monday – Friday Hours: 09:00-17:00 We are seeking a very talented individual, with the passion to succeed, to join our head office based in Telford. Can you, through... innovation and drive, make great things happen? Do you think you can lead a team of outstanding individuals to revolutionise the customer experience? Key Responsibilities: · Inspire your team to deliver outstanding customer service, though effective coaching and leadership · Maximise team productivity to achieve/ exceed SLA’s/ KPI’s · Effectively take ownership of customer issues ... opportunities to lead a team to cross-sell products and services Skills and Experience: · At least 1-year experience in leading a team in a customer service environment · An amazing coach with... See more

  6. Inbound Customer Service Advisor

    Manchester | - £19k | From Just Housing

    Customer Service Agent We are a social housing out of hours call centre who take calls from tenants all across the country who have emergency repairs in their properties. By asking questions we... only agents. We offer a 247 service so work 365 days per year including all bank holidays + public holidays. Hours can vary from 16:00 – 23:30 Mon to Fri and 07:00 to 23:30 Weekends... See more

  7. Customer Service Executive

    Bolton | £18,600 per annum | From Jangro Ltd

    Customer Service and Support Executive  REPORTING TO – National Accounts Manager DUTIES AND RESPONSIBILITIES National Accounts / Accounts Input all manual national account... orders and deal with specific requirements in line with each national account Service level Agreements (SLA). Set up all national account details on Jangro website. Set up new products on Sage Responsible for credit checking and gaining approval for national account new business. Respond to and resolve all customer enquiries and queries. Use the CRM system to record all National Account activities. Produce adhoc national account reports Handle and resolve any customer complaints and record all details in CRM Liaise with the Jangro Membership to ensure the smooth... See more

  8. Technical Service Operations Lead

    Leicester | | From Dunelm (Soft Furnishings) Ltd

    Famous for curtains and duvets? Yes, that’s us! Renowned for using the latest tech? ALSO us! Working in the retail industry isn’t just about product. A part of what makes Dunelm special too, is... our incredible tech teams who work behind the scenes to ensure we continue to be the “Best Homeware Retailer” in the UK. We are on the look out for an exceptional Technical Service Lead, managing and working with our second line support team to ensure a stable, reliable and robust IT service support for Dunelm. What You’ll Do Accountable for managing and working with the second line team to ensure incidents and service requests are resolved within agreed SLAs and driving performance. Responsible for monitoring live services, end user support and ensuring business IT service... See more

  9. Service Delivery Manager

    Manchester | Competitive | From B M Waste Services Ltd

    Role...  To plan, organise and manage the daily work of the office and the collection drivers and associated system data input. To lead the Service team in a positive and proactive manner. To... levels of customer service. To ensure high levels of Health and Safety are observed. Ensure all jobs undertaken are done so ensuring profitability. To support and assist all drivers in carrying out ... our operator’s licence and audit requirements. Under the auspices of the Service Manager ensure the following; Enforce standards of discipline and control, conduct annual driver appraisals, assist with ... ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross checking AMCS. Ensure the Depot Customer Hotlist is kept upto date and any service issues relating... See more

  10. Support Worker - Children's Services

    Norfolk | | From Better Healthcare Services

    Support Worker - Children's Services Are you a passionate support worker? Are you looking for a new opportunity to expand your knowledge and make a difference to the lives of young people? If... throughout our workforce and in service delivery. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, disability, sexuality, religion or age... See more

  11. Technical Services Manager - Hard Services

    Manchester | - £40k | From OCS Group (UK) Ltd

    We are seeking a Technical Services Manager to be responsible for the direction, coordination, implementation and completion of Mechanical & Electrical services, for our leading professional... services client, WSP. To be successful, you'll demonstrate that you've managed the delivery of Hard Services within agreed time, cost and quality constraints. You'll bring a sound technical ... .  You will be expected to manage a small team of engineers carrying out quality control checks on their work to ensure high standards are maintained and develop a plan for improvement of service and to ... Birmingham, Manchester or Leeds office (your preference). Responsibilities will include: The Technical Service Manager will be directly responsible to the Senior Facilities Manager for... See more

  12. Technical Services Manager - Hard Services

    Leeds | - £40k | From OCS Group (UK) Ltd

    We are seeking a Technical Services Manager to be responsible for the direction, coordination, implementation and completion of Mechanical & Electrical services, for our leading professional... services client, WSP. To be successful, you'll demonstrate that you've managed the delivery of Hard Services within agreed time, cost and quality constraints. You'll bring a sound technical ... .  You will be expected to manage a small team of engineers carrying out quality control checks on their work to ensure high standards are maintained and develop a plan for improvement of service and to ... Birmingham, Manchester or Leeds office (your preference). Responsibilities will include: The Technical Services Manager will be directly responsible to the Senior Facilities Manager for... See more

  13. Technical Services Manager - Hard Services

    Birmingham | - £40k | From OCS Group (UK) Ltd

    We are seeking a Technical Services Manager to be responsible for the direction, coordination, implementation and completion of Mechanical & Electrical services, for our leading professional... services client, WSP. To be successful, you'll demonstrate that you've managed the delivery of Hard Services within agreed time, cost and quality constraints. You'll bring a sound technical ... .  You will be expected to manage a small team of engineers carrying out quality control checks on their work to ensure high standards are maintained and develop a plan for improvement of service and to ... Birmingham, Manchester or Leeds office (your preference). Responsibilities will include: The Technical Service Manager will be directly responsible to the Senior Facilities Manager for... See more

  14. Secure Infrastructure Services - Director Consulting Services

    Gloucester | Competitive | From CGI

    Position Description Now, more than ever we are ensuring the continuity of critical services that matter and we are still recruiting during these challenging times. And the even better news... of driving business growth across the Intelligence, Defence and Military communities. You will have an excellent understanding of infrastructure projects and associted cloud based services, and be able to ... services landscape, and be able to drive a strategy for the CGI account which will deliver a long-term, high-value revenue stream. Business is transforming fast. And at CGI, you’ll be at the centre of a digital revolution. As one of the largest independent technology and business services companies in the world, we can deliver exciting opportunities for you to build your career. Alongside... See more

  15. IT Customer Service Team Lead

    Nottingham | £24000 - £28000 per annum | From Anonymous

    One of my clients is looking for someone to join their team in helping to lead their Service Desk function working alongside the Service Delivery Manager to drive the team forwards, supporting... customers and developing best practices such as ITIL. As well as this you will oversee the incident management processes and ensure that, as a first point of contact, your team are delivering high quality first fixes to strict SLAs. You will also help to develop any service related processes and ensure escalations are handled in a timely and professional manner. Ideally suited to someone who has spent time in a Service Desk environment at a 1st line level and with experience leading or managing teams of people to ensure a high level of service... See more

  16. Service Design Architect

    York | £360.00 - £400.00 per day | From Lorien

    Service Design Architect York 3 month contract - view to extend for a further 3 months £360.00 per day My client is in search for a Service Design Architect to join them on a busy 3 month... assignment with view to extend for another 3 thereafter. This will be to Execute and own the Service Design Activity for a large scale Project Duties and Responsibilities Maintain and Improve the clients Service design process in line with industry experience and gained on prior knowledge. An expert in their field who will be responsible for, but not limited to: Draft contractual service agreements, and shape them to align to the client Service Requirements. Engage with suppliers and key stakeholders to align all teams to the desired outcomes. Document the support model and all... See more

  17. Data & Analytics Service Owner

    Maidenhead | Competitive Daily Rates | From Project People

    Data & Analytics Service Owner Contract Initially until March 2021 Maidenhead, Berkshire Data & Analytics Service Owner - this is a key contract position where you will be accountable... for the full end to end delivery of a new Data & Analytics service for my client. This is a contract position initially until March 2021, your role will be home based for the time being and then move to office based (Maidenhead). As Data & Analytics Service Owner you will be joining a newly formed team, where the goal is to set up a new data and analytics function moving away from legacy systems, to enable to business to be more data driven and to allow them to have access to a wider range of data (customer, service usage etc.) / self service data. Reporting into the Head of Data... See more

  18. Qualified Social Worker - Adolescent Service

    Cardiff | £37.37 - 37.37 per hour | From 4Recruitment Services

    We are currently looking for a Qualified Social Worker - Adolescent Service. You will be working in Cardiff for the council. Monday - Friday Shift Times Temp Contract Pay rate - £37.37 Job... Purpose The 11+ Team is currently a statutory Social Work team within the Adolescent Service, Cardiff Children's Services. An 11+ Social Worker will have the passion, patience and understanding to ... , maintaining knowledge of available resources, and of the roles of other agencies and to liaise on behalf of service users. Complete effective and timely recording of accurate information using agreed ... , acting in line with these to ensure consistency and a high quality of service delivery. Attend training courses and other development opportunities as agreed with line manager to ensure compliance... See more

  19. GIS Project Manager, Professional Services

    Cambridge | - £45k-£60k | From Go Partnership

    My client are a market leading provider of innovative Geospatial solutions and services; financially sound and continuing to grow through success, they're looking to expand their professional... services team to meet growth plans for next year. The Role Our Project Managers are responsible for the successful planning and delivery of projects across our diverse set of customers and industry sectors. Typically, your responsibilities would include: Managing and leading internal teams to ensure the successful delivery of multiple projects Supporting customer engagement ... of nominated projects Preparation and input to commercial propositions and tenders Contribute to the continual improvement of Professional Services and wider business initiatives? About You This... See more

  20. GIS Project Manager, Professional Services

    Edinburgh | - £45k-£60k | From Go Partnership

    My client are a market leading provider of innovative Geospatial solutions and services; financially sound and continuing to grow through success, they're looking to expand their professional... services team to meet growth plans for next year. The Role Our Project Managers are responsible for the successful planning and delivery of projects across our diverse set of customers and industry sectors. Typically, your responsibilities would include: Managing and leading internal teams to ensure the successful delivery of multiple projects Supporting customer engagement ... of nominated projects Preparation and input to commercial propositions and tenders Contribute to the continual improvement of Professional Services and wider business initiatives? About You This... See more