IT Helpdesk Support Analyst - 1st / 2nd line IT Support, Service desk, Windows, Desktop, Hardware, Software, 1stline, 2ndline - Bradford - Office based, this role is supporting a large userbase... users
* Use of Service Desk logging tools - eg Remedy, ServiceNow
* An understanding of ITIL best practice (Foundation V3 certification also desirable)
* Remote desktop control tools
Also desirable would be any experience or exposure to the following:
* Tablet & Handset Support - Android, Apple iOS, Windows Phone
* Supporting Cloud Services like Office 365
* Troubleshooting VoIP ... and problems from initial point of contact - be that via email, by phone or through a support ticketing system - through to resolution, with a focus on strong customer service throughout. It's a busy...