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  1. Service Desk Analyst

    London | £110 - £120 per day | From Marcus Donald People Ltd

    Service Desk Analyst Marcus Donald are currently looking for a Service Desk Analyst to join a not for profit organisation within London. You will be on the service desk providing remote and face... to face support to 450 users in their London headquarters. Responsibilities required for Service Desk Analyst: - Service Desk and Incident Management - Receives and handles incidents ... and disposals are recorded. - Arrange for delivery of IT equipment as require Key Skills required for Service Desk Analyst: - Citrix - Window 7/10 - AV equipment - Skype for Business - Office 365 - VOIP If you feel this is a suitable role and you would like to find out more, please contact Ellie or alternatively, apply through this advert. Service Desk Analyst...

  2. IT Service Desk Manager

    Guildford | £31k - £39k pa | From La Fosse Associates Ltd

    Position - IT Service Desk Manager Location - Surrey Salary - £31,000 to £39,000 I am currently working with a leading research university, who are actively seeking an IT Service Desk Manager... Reporting into the IT Services Manager, the IT Service Desk Manager will be responsible for the day to day running of the IT Service Desk including the supervision of the IT Service Desk team, providing advice and support to all users of the Universities IT Services across a broad range of technology Services (Infrastructure & Application). Experience & Qualifications: - Expert Knowledge of IT Service Desk and Operational Support work practices, processes and procedures. - Proven analytical and problem-solving capability. - Demonstrable experience of leading and delivering first line...

  3. Senior Service Desk Engineer

    Dublin, County Dublin | ?Excellent DOE | From Web Recruit Jobs - SDA - IT

    Senior Service Desk Engineer Dublin 12, Co Dublin ?Excellent DOE If you are an experienced technical support professional looking to take your next step, this is a brilliant opportunity to take... on a fresh, new challenge with a forward-thinking business. Our client is one of the nation's leading IT Managed Services and Cloud providers. They are now looking for a Senior Service Desk ... make your mark. As a Senior Service Desk Engineer, you will provide a high level of technical support to customers. Dealing with a high volume of queries, you will utilise your expertise to take ... ' experience of working on an MSP (Managed Services Provider) service desk - Experience of MS server and desktop products - Previous experience of LAN and WAN technology - Fluent English communication...

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  5. Service Desk Engineer

    Taunton, Somerset | Neg. | From ROC Search Limited

    Service Desk Engineer- Contract- Taunton-£80 per day (1st Line Support, 2nd Line Support, Remote Support, Help Desk, Service Desk, Windows 7, Office, Active Directory, Applications, Office 365... Sharepoint, Contract, Taunton) Roc Search are currently recruiting for an outstanding Service Desk Engineer to join a highly successful team on a contract basis to start as soon as possible based in Taunton. The role will involve supporting the office on a day to day basis both remotely and customer facing so the successful candidate must have excellent customer service and communication skills ... Service Desk Engineer to gain exposure of the most cutting edge technology and start work immediately. Apply now for immediate consideration to Annie Colenutt. ************************* As...

  6. Service Desk Manager

    Preston, Lancashire | £30k - £40k pa | From Capita Resourcing Ltd (IT Resourcing)

    My industry leading Central Lancashire based client are looking for a Technical Service Desk Manager to manage a team of Technical Analysts. The Service Desk Manager will build and maintain... excellent working relationships with the internal Account Management and external specialist suppliers. In addition, the Service Desk Manager will have the sole responsibility for delivering ... accuracy of ticket information for SLA and service performance reporting. - Deliver highest possible first-level resolution - 80% of tickets to be resolved at first-level. - Develop new Service Desk procedures as required and participate in Service Desk continuous improvement initiatives. - Coaching and mentoring 1st/2nd line team - technical resolution, processes, customer service. - Participate in...

  7. Service Desk Team Leader

    London | £30,000 dependant on experience | From Backbone Connect Ltd

    Service Desk Team Leader Location: London Salary: £30,000 dependant on experience plus great benefits Further benefits offered to the Service Desk Team Leader: - 22 days' holiday, plus your..., energetic and motivated atmosphere The role of the Service Desk Team Leader: We are looking to recruit a Service Desk Team Leader with a background in networking and datacentres, reporting to the Backbone Connect Service Delivery Manager. Your responsibilities will be the day-to-day running of the IT Service Desk, ensuring that all process and procedures are adhered to. You will actively mentor your direct reports on the Service Desk, be proactive in developing Service Improvement initiatives while also being responsible for overseeing the incident process. Duties of the Service Desk Team...

  8. Service Desk Analyst

    Hemel Hempstead | £24000.00 pa | From Aston Tate Ltd

    Aston Tate IT are currently looking for an Outstanding Service Desk Analyst to be based in Watford. The Service Desk Analyst based in Watford will be working for a company that are at the Forfront... of there market and will provide not only an oustanding workspace but fantastic Salary and Benefits to go with it. The Service Desk Analyst based in Watford will have the following duties ... and procedures The Service Desk Analyst based in Watford will need the following skills - Strong active directory experience - Experience with microsoft operating systems - Understanding of networking - Experience of working with Pc's and mobile devices - ITILv3 If this Service Desk analyst role in Watford sounds of interest please apply today for a quick response! Aston Tate refer a friend...

  9. Service Desk Advisor

    Bingley | £18k - £23k pa + Benefits | From Consult Resolute Ltd

    Service Desk Advisor Our client, a leading software house, requires a Service Desk Advisor to join their existing dynamic team. We are looking for a candidate who has experience with business to... business software, telco or providing services to clients. Services will include supporting products, both software and technical, and advising customers where necessary. If you are interested in this superb opportunity in a great software house making a difference then we are keen to hear from you today, apply on the button for more information. Apply on the button...

  10. Service Desk Analyst - Peterborough

    Peterborough | Market Rate + Benefits | From The Bridge (IT Recruitment) Ltd

    Service Desk Analyst Peterborough Market rates 7 Month Fixed Term Contract Working in partnership with a organisation The Bridge IT is currently recruiting for a Service Desk Analyst to be... based in Peterborough. This is an exciting opportunity to join a fast paced Service Desk Team, providing 1st and 2nd line support across all IT systems as well as looking after the security access to those systems. Knowledge & Skills the ideal candidate would have: - Excellent problem solving and fault diagnosing skills. - Experience of working in a technical Service Desk environment ... face to face based customer service driven environment If you have the above experience please send your CV for immediate consideration...

  11. Service Desk Engineer

    Taunton, Somerset | Neg. | From Experis IT (Altrincham)

    1st Line Support - 2nd Line Support - Office 365 - Windows - Active Directory - Service Desk - ITIL - Patching - Cabling Service Desk Analyst with 1st /2nd Line Support, Office 365, Windows, Active... one of the biggest names in the South West as well as in their industry and due to the hectic nature of their service desk they require a contractor to come on board and help lighten the load. You will need to have strong customer service experience on a service desk as well as good technical experience to a first line level touching on second. The technologies used on site are Microsoft and windows ... initially however this is a contract that looks to run for a long time with the potential for permanent should it work well for both sides. Essential Experience: Service Desk Experience Windows AD...

  12. Service Desk Engineer

    Chelmsford | £20000 - £23000 per annum | From Pure Resourcing Solutions Ltd

    Service Desk Engineer £21,000 - £23,000 pa An exciting opportunity has arisen for an IT Service Desk Engineer to join a very reputable and well established company based in Chelmsford. The role... the Service Desk Engineer is to provide technical support for all general desktop and user issues including software, hardware, internet issues, printers and phones. You will work closely with the Service Desk manager to provide a structured service desk. There will be an element of shift work from time to time - on a rota basis. Using ITIL best practices, you will: - Provide support to the end users in as timely manner as possible following through to completion at all times whilst keeping all parties informed on progress - Maintain Service Desk and other records accurately - Deploy...

  13. Support & Service Desk Administrator

    Cambridgeshire | £32k - £42k pa | From Sanderson Government and Defence

    Support & Service Desk Administrator (DV Cleared) This role is within the on-site ASG In Service Support team and covers Service Desk administration and asset configuration maintenance for a number... of Geospatial Information Systems (GIS). Please note that this role is expected to cover the contracted service hours of 0700-1900 via a shared shift system. Role: - Interacting with Service Desk ... (2nd/3rd Line) support personnel; Identify situations requiring urgent attention and escalate via appropriate channels; * Prepare periodic (weekly, monthly) Service Desk reports in accordance with ... Service Desk documentation and standard operating procedures; * Assist in the execution of the asset management scanning tasks and load the resulting data into the configuration management tool...

  14. IT Service Desk Analyst

    Prescot | £18k - £23k pa + Benefits + Bonus | From Ascent People Ltd

    IT Service Desk Analyst, Support Analyst, 1st, 2nd Line Support, Service Desk - Exceptional training and career development on offer An exciting opportunity has arisen to join a busy support desk... in a large international organisation. This role is an IT Service Desk Analyst The role will be office based supporting internal end users. Some travel may be required to support end users in other offices in the UK and overseas. As an IT Service Analyst your duties will be - Assess incoming incidents and prioritise work according to timescales and processes. - Deliver a quality service desk ... until 11pm Ideally, you will already have 1-2 years of the following experience; - Previous experience working in a IT support / Service Desk environment via telephone/remote or on site - Extensive...

  15. Service Desk Engineer

    Abingdon | £25000 - £30000 per annum | From MARS Recruitment

    Service Desk Engineer, Abingdon, £25-30K Our client is a market leading company that has grown exceptionally over the last 10 years. As part of their continuous growth plans they are seeking... Service Desk Engineer with a strong customer service focus. Surrounded by a talented team, they are looking for someone enthusiastic and committed. As a part of the role you'll provide fault resolutions to customers across a range of telecom systems and technologies. As a Service Desk Engineer your duties will include: * Fix, troubleshoot and resolve issues to agreed service level ... engineering support The successful Service Desk Engineer will need the following skills: * Knowledge of IP, Data SIP, Telephony and Broadband * Positive attitude and strong focus in customer...

  16. Service Desk Analyst

    West London | £25k - £30k pa | From Vantage Recruitment Solutions Ltd

    Service Desk Analyst | West London | Up to £30,000 + Excellent Benefits A fantastic opportunity for a Service Desk Analyst to join a well-established High End IT Service provider. This will allow... the successful candidate to work on their customer site which is a leading Media & Broadcasting company. Offering the Service Desk Analyst the chance to work within an energetic and vibrant atmosphere. Media & Broadcasting | Mac | Windows | 1st & 2nd Line Support | Customer Facing The Service Desk Analyst will need to be able to demonstrate their capability of trouble-shooting and resolving ... Level agreements. Media & Broadcasting | Mac | Windows | 1st & 2nd Line Support | Customer Facing Service Desk Analyst | West London | Up to £30,000 + Excellent Benefits On offer is a fantastic...

  17. Service Desk Analyst

    West London | £25k - £30k pa | From Vantage Recruitment Solutions Limited

    Service Desk Analyst | West London | Up to £30,000 + Excellent Benefits A fantastic opportunity for a Service Desk Analyst to join a well-established High End IT Service provider. This will allow... the successful candidate to work on their customer site which is a leading Media & Broadcasting company. Offering the Service Desk Analyst the chance to work within an energetic and vibrant atmosphere. Media & Broadcasting | Mac | Windows | 1st & 2nd Line Support | Customer Facing The Service Desk Analyst will need to be able to demonstrate their capability of trouble-shooting and resolving ... Service Level agreements. Media & Broadcasting | Mac | Windows | 1st & 2nd Line Support | Customer Facing Service Desk Analyst | West London | Up to £30,000 + Excellent Benefits On offer is...

  18. Service Desk Manager

    Fareham | £40k - £50k pa | From Networkers MSB

    Introduction An incredibly exciting opportunity has arisen for a service desk manager to join one of the UK's leading organisations. Specification: As a service desk manager you will be... overseeing provision of retail end user services against a retail store base of 1500 locations in the UK and Ireland. The service desk is the primary contact point for UK Retail stores running ... and be the primary contact point for major incident management and escalation. You will play a lead role in design and future direction of the service desk. Responsibilities: - Identify Service ... the Service Desk and meet growing demand for the UK Region. - Build an effective framework for managing and improving customer IT support for the retail sector, developing single point of contact, data...

  19. Service Desk Analyst

    London | £30k - £35k | From Digitek Resourcing Ltd

    Service Desk Analyst The role of the Service Desk Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact.../Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac ... with the strategy and challenging where alignment could be improved. Service Desk Analyst ... Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient...

  20. Service Desk Team Leader

    London | £35k - 38k per year | From X4 GROUP

    Service Desk Team Leader - Central London - £35k - £38k Pro-Rata (FTC until August 2018, Converting to Perm) Service Desk / Helpdesk / Management / 1 st Line / 2 nd Line / IT Support / Active... Directory / Exchange / Desktop / Windows The Client: A growing Outsourced Support Provider are looking for a Service Desk Team leader to lead a team of 5 engineers on a central London client ... * Exchange * Network Troubleshooting * Service Desk / Ticketing systems As well as Experience leading or managing a team. If this sounds like a good match to your experience please apply online. With first stages being set up from 5th of October, this role will not be on the market for long so do not hesitate to get in touch. Service Desk / Helpdesk / Management / 1 st Line / 2 nd Line / IT...

  21. Service Desk Technician

    London | £22,010 pa including London Weighting | From TMP (City of London - School for Girls)

    Service Desk Technician City of London School for Girls Salary: £22,010 pa including London Weighting The City of London School for Girls is a prestigious learning environment situated right... in the heart of the City. With a reputation for excellence, we pride ourselves on offering life-enriching experiences both inside and outside the classroom. Right now, we're looking for a Service Desk Technician to complement our talented staff team. The Service Desk Technician will join the IT Team as a first point of contact for all IT and Media related support calls, including prioritising ... the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Disclosure and Barring Service Disclosure. This school is committed to...