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  1. Service Desk Team Leader

    London | £40,000 - £50,000 | From William Alexander Recruitment

    Service Desk Team Leader My client a market leading corporate organisation require a Service Desk Team Leader to join there expanding operation - Must have recent employment commercial... experience working in a Service Desk Team leader capacity - Experience of looking after 1st and 2nd line team and apps support teams - Required strong technical support experience of Citrix, Office 365 and SharePoint - In-depth corporate industry background, i.e finance, law etc Please send your CV for immediate consideration, successful candidates will be called within 2 days...

  2. Service Desk Team Lead

    Manchester | £28000.00 - £32000.00 pa | From Computer People (UK) Limited

    BRAND NEW - Service Desk Team Lead - Permanent Position- Manchester Based Location - Manchester Type - Permanent Job - Service Desk Team Lead Salary - £28,000 to £30,000 This client..., Stretford, Bolton, Warrington, Stockport, Salford This is an exciting opportunity that would be perfect for an experienced Customer Service orientated Service Desk Team Lead that wants to join a market leader and make big impact on an already existing service desk. The successful candidate will need to bring a customer service style of management to an existing Service Desk whilst being able to conduct regular one 2 one's training exercises to further develop the teams skills. The successful candidate will also be responsible for the recruitment of the 1st Line Service Desk so experience...

  3. Service Desk Manager

    Manchester | £24000 - £30000 per annum | From RECRUITMENT GENIUS

    This market leader in British and Irish Golf Club IT application is seeking a Service Desk Manager with strong team leadership skills & experience in a busy telephone support environment. The ideal... ensure a speedy, quality resolution of 1st & 2nd line escalations on the service desk. - Work closely with team leaders to promote and develop the Service Desk. - Provide structure and processes to improve the overall service. - Have regular team meetings with the team to ensure all service desk SLA's are met within the agreed time frame. Key Responsibilities: - Work closely with team leaders to promote and develop the Service Desk, - Provide structure and processes to improve the overall service, - Have regular team meetings with the team to ensure all service desk SLA are met within...

  4. Service Desk Team Leader

    Bournemouth | £28k pa + Pension scheme,Training | From Rock Recruitment Solutions Limited

    Service Desk Team Leader Location: Bournemouth Salary: up to £28k DOE Rock recruitment are seeking a dedicated Service Desk Team Leader to join an IT professional solutions business... service delivery and customer services who has aspirations to work within Service Delivery Management. The role in summary is to ensure that Service Desk incidents and problems are managed efficiently ... reviews. Key responsibilities: * Day to day running of the Service Desk. * Ensure relevant Service Level Agreements (SLAs) are managed, monitored, reported on and communicated to clients ... embedded in the culture and working practices of the Service Desk. * Manage Service Desk processes, including request management, incident management and problem management. * Responsible for the service...

  5. Senior Service Desk Analyst

    East Midlands | £29000 Per Annum | From Venn Group Limited

    VennGroup IT Interim Technology Recruitment Solutions Role: Senior Service Desk Engineer Type: Permanent Location: East Midlands Salary: Up to £29,000 Key responsibilities - To assist... with the monitoring and tracking of Service Desk KPIs, Metrics and SLAs - To coach and mentor the Service Desk team to ensure timely resolution of service requests and incidents - To be a focal point of technical knowledge for the Service Desk - Take ownership of incidents and service requests through to resolution, ensuring that Incidents and service requests which cannot be resolved at the Service Desk are escalated to the correct resolver team and proactively managed - To resolve reported Incidents to the customer's satisfaction, using approved methods, tools, procedures and in...

  6. Security Service Desk Manager

    Farnborough | £27k - £35k pa | From Bennett & Game Recruitment Ltd

    Security service desk manager required for our client a leading provider of fire and security systems based in the Camberley area. They are currently looking to add a technical service manager to... facilities management companies across the UK. Security Service Desk Manager Position Overview Technical service desk manager required for our client a leading provider of fire and security systems based in the Camberley area. This position would suit an engineer who is looking progress to an off the tools role. Security Service Desk Manager Position Requirements - Strong knowledge of security systems such as CCTV, Intruder alarms and Access controls essential. - Knowledge of Fire alarms beneficial - Live in a commutable distance to Camberley Service Desk Manager Position...

  7. Security Service Desk Manager

    Farnborough | £27000 - £35000 per annum | From Bennett & Game Recruitment Ltd

    Security service desk manager required for our client a leading provider of fire and security systems based in the Camberley area. They are currently looking to add a technical service manager to... facilities management companies across the UK. Security Service Desk Manager Position Overview Technical service desk manager required for our client a leading provider of fire and security systems based in the Camberley area. This position would suit an engineer who is looking progress to an off the tools role. Security Service Desk Manager Position Requirements * Strong knowledge of security systems such as CCTV, Intruder alarms and Access controls essential. * Knowledge of Fire alarms beneficial * Live in a commutable distance to Camberley Service Desk Manager Position...

  8. Service Desk Team Leader

    London | Highly Competitive | From Plan-Net Ltd

    About the role A leading IT Services provider is looking for Service Desk Team Leaders to join its growing business. The role will suit those individuals who are looking for growth as... Service Desk Team Leader, or for Senior Analysts looking for their first step into management. As a premium supplier of IT Services to the legal and financial sectors the firm provides ... their business communities. Service Desk Team Leader Position As the Service Desk Team Leader you will operate as part of the operational team with Line Management responsibilities for Service Desk Analysts. The Service will be delivered remotely; via the telephone / remote tools; across all areas of our Customer's business from back office staff to Managing Partners and therefore...

  9. Wholesale Service Desk Advisor

    Exeter | £9.09 - £9.22 per hour | From Acorn Recruitment

    We are looking for passionate, reliable and dynamic individuals to join our client, South West Water. You will join the Wholesale Service Desk team located in South West Water's head office on... the outskirts of Exeter. We are currently embarking on a new nationwide venture to bring about competition into the water industry and need positive and customer focused individuals to join the small team. This is a great opportunity for someone to further their career in the South West and get involved with a wide range of different departments and work activities within the water industry. To join the team, you will need to have experience of working on a service desk or in a similar environment. You will also have excellent verbal and written communication skills with the ability...

  10. Service Desk Analyst

    Doncaster | £10 - £10.27 per hour + Plus Statutory Holiday Pay | From Protocol Excellence in FE

    teachFE is working on behalf of an established Further Education College within the South Yorkshire area and is looking for a temporary Service Desk Analyst to work 36.6 hours per week. This role is... for an immediate start and will be for at least 2 months. Successful candidates will have experience within roles such as: - IT Engineer - Service Desk Operator - IT Technician Duties will include: * To provide a high level of customer care and satisfaction * End to end management of Incidents and Service Requests reported by the customer, achieving first time fix where possible. * Single point of contact between our customers and IT Services * Provide initial assessment of all Incidents, attempt first time resolution, and /or escalation * Keep users informed on status...

  11. Service Desk Team Leader

    Cambridge | £30k per year + Benefits | From Partners Of Research Ltd

    Service Desk Team Leader Our clients currently have an exciting new opportunity for a Service Desk Team Leader to join their team. The purpose of this role is to provide a high level... the Service Desk in providing a one-stop service support solution each and every time. You will be an integral member of the team and work effectively with your colleagues. Key Responsibilities Sevice Desk: - Frequent and proactive review of the Service Cloud issue management system. Looking at incidents, service requests, changes and problem tickets within the Help Desk application, in regard to customer SLA's and action as appropriate. - Oversee the Service Desk team and activities, as needed, schedule teams working times and provide back up support. - Manage and coordinate urgent...

  12. Senior Service Desk Analyst

    Milton Keynes | Competitive rate | From Plan-Net Ltd

    JOB DESCRIPTION: Our client are a leading IT Services provider, and are looking for experienced Service Desk Analyst to join their growing business within the Milton Keynes region. As our... client's Shift Service Desk Analyst, you will be responsible for providing remote support; via the telephone / remote tools; across all areas of their Customer's business from back office staff to Managing Partners and therefore excellent Customer Service is paramount to what they deliver. Given the sectors in which the firm operates there is a demand from clients for high value, high quality ... . Technical requirements/skills: - A minimum of 2 years' experience working within a Professional Services Service Desk or for a Managed Service Provider - Advanced Knowledge of the use...

  13. Junior Analyst (Service Desk

    North West London | £25k - £27k pa + includes benefits | From Access Computer Consulting Plc

    I am recruiting for a Junior Analyst (serivce desk) for the IT department of my client based in North London. This role has now become an urgent fill so if you feel you meet the criteria, please... and monitor problems to ensure a timely resolution in line with SLA & Service Desk processes. *Assist with Vendor/MSP/Strategic Partner Management. *Apply Security Management in line with any ISMS ... governance across all IT services in terms of compliance with company and IT related projects, helping to subsequently drive continuous improvement, best practice and create a high performing team. *To provide a high quality service which meet SLAs and internal KPIs. *Arrange the deployment and configuration of application agents in response to a brief provided by the relevant area of the business...

  14. Customer Service Desk Analyst

    Ruddington | £18k pa + Benefits | From Capita Resourcing

    Customer Service / Service Desk Analyst- Ruddington About the role Provide a first, and single, point of contact into DCC (Data Communications Company) Service Desk for all their related... business. Attain the highest levels of spoken and written communications in all dealings with users of the Service Desk. This role is focussed on carefully following bespoke processes rather than ... at First Time Fix where possible. - Mentor, train and assist Level 1 Analysts in DCC Service Desk working procedures. - Follow DCC Work Instructions and processes to ensure consistent delivery ... reasonable and required as part of the day to day role. Your experience will include: - Background in Service Desk, Customer Service and/or Service Management environments. - Strong aptitude...

  15. Service Desk Analyst

    Bradford | £17000 - £20000 per annum | From Gattaca Plc

    IT Helpdesk Support Analyst - 1st / 2nd line IT Support, Service desk, Windows, Desktop, Hardware, Software, 1stline, 2ndline - Bradford - Office based, this role is supporting a large userbase... users * Use of Service Desk logging tools - eg Remedy, ServiceNow * An understanding of ITIL best practice (Foundation V3 certification also desirable) * Remote desktop control tools Also desirable would be any experience or exposure to the following: * Tablet & Handset Support - Android, Apple iOS, Windows Phone * Supporting Cloud Services like Office 365 * Troubleshooting VoIP ... and problems from initial point of contact - be that via email, by phone or through a support ticketing system - through to resolution, with a focus on strong customer service throughout. It's a busy...

  16. IT Service Desk Analyst

    Birkenhead | £17000 - £20000 per annum | From RECRUITMENT GENIUS

    This company is looking for someone to join their technical team with field experience who is passionate about customer service and small business consulting. They are looking for a long-term... Protocols - Windows Domain Experience - Knowledge of Routers - Comfortable working in a fast paced tech service environment. - Comfortable being point of contact for clients. Major benefits...

  17. Service Desk Analyst

    Coventry | 14.5000 | From Network IT

    A Service Desk Analyst is required to work on my client' site helping support there Microsoft and bespoke application infrastructure. The Service Desk Analyst will be logging calls and performing... diagnostics over the phone. The role requires the Service Desk Analyst to have experience of working in a Service Desk environment logging calls and performing Diagnostics over the phone. In addition to this the Service Desk Analyst will have a knowledge of supporting Microsoft based technology . Further the Service Desk Analyst will be familiar with working with call logging systems. Any experience of supporting bespoke applications would be beneficial. Because of the location of this client it is necessary for the success candidate to have their own transport...

  18. Service Desk Manager

    Manchester | 0.0000 | From Search Consultancy

    Service Desk Manager(Service Desk, Manager, Management, ITIL, Stakeholder, SLA's, Managed Services, Mentoring) - Permanent - Manchester Search IT are currently looking for a Service Desk Manager... on a permanent basis for our prestigious client based in Manchester. Skills/Requirements for the Service Desk Manager: * Previous experience of working as a Service Desk Manager is vital for this position due to the nature of the business * Experience of working for a Managed Service or a ISP is highly desirable * Extensive previous experience working in a Service Desk Environment * Experience of defining and adhering to SLA's * Excellent communication skills * Stakeholder Management experience * ITIL experience is high desirable Start date is ASAP The Service Desk Manager...

  19. Service Desk Manager

    Manchester | 0.0000 | From Search Consultancy

    Service Desk Manager(Service Desk, Manager, Management, ITIL, Stakeholder, SLA's, mentoring) - Permanent - Manchester Search IT are currently looking for a Service Desk Manager on a permanent... basis for our prestigious client based in Manchester. Skills/Requirements for the Service Desk Manager: * Previous experience of working as a Service Desk Manager is vital for this position due to the nature of the business * Extensive previous experience working in a Service Desk Environment * Experience of defining and adhering to SLA's * Excellent communication skills * Stakeholder Management experience * ITIL experience is high desirable Start date is ASAP The Service Desk Manager will be responsible the day to day management of the Service Desk, creation of the initial...

  20. Service Desk Engineer

    Wigan | 0.0000 | From Search Consultancy

    Service Desk Engineer(Service Desk, 1st Line, 24/7, Windows, AD, Active Directory) - Permanent - Wigan Search IT are currently looking for a Service Desk Engineer on a permanent basis for our... client based in the Wigan area. Skills/Requirements for the Service Desk Engineer: * Previous experience in a similar position * Windows 7 remote support experience * MS Office * Active Directory experience * Excellent communication skills Start date is ASAP The Service Desk Engineer will be responsible for the date to day support of end users on a remote basis, creating tickets ... -to-date copy of your CV to be considered for this position. Service Desk Engineer(Service Desk, 1st Line, 24/7, Windows, AD, Active Directory) - Permanent - Wigan Search is an equal opportunities...