A receptionist is often the first person in an organisation that a client will come into contact with. The receptionist's desk can be a hive of activity while they greet visitors, transfer calls and make appointments.
Who can I work for?
Companies of all sizes employ receptionists particularly those meeting clients face to face, such as healthcare providers, legal practitioners, therapists and leisure centres.
Where and when can I work?
In an office environment the working hours are approximately 9am to 5.30pm. Other industries, such as leisure or health, will require working into the evenings and weekends too.
What will I be responsible for?
Typical duties of the receptionist include, greeting members of the public, answering incoming calls, administration, welcoming clients to the premises and taking payments.
What qualifications do I need?
No formal qualifications are required for receptionists but an NVQ in business administration or customer services will give you an edge over fellow applicants.
Do I need any experience?
Proven basic computer skills are usually a requirement and previous experience of a telephone switchboard can be an advantage. Customer service skills are transferable and if required, gain client-facing work experience by volunteering for charitable organisations.
What attributes are needed?
Sometimes working on a reception desk can be a pressured environment, so keeping a cool head whilst multi tasking is essential. A receptionist must be able to demonstrate excellent communication skills, both written and verbal thus creating a good first impression of the company.
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