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  1. Customer Welfare Advisor

    Warrington, Cheshire | £21,888 per annum | From Customer Management Resourcing

    Our Client has an exciting opportunity for a Welfare Advisor to join our Welfare team based in Birchwood, Warrington. You will work with both the Customer Directorate and wider business to... promote the welfare services available. Supporting the delivery of an industry leading service for our Priority Services Register (PSR) customers, ensuring they have a seamless customer journey which will be reflected in continuous improvements to customer satisfaction. THE ROLE:  The role of a Welfare Advisor includes working closely with the Customer Contact Centre who operate 24 hours a day, 365 days a year and play a key role in ensuring our Customers are kept up to date by providing accurate and timely advice. Support the delivery of first class inbound and outbound calls... See more

  2. Customer Care Team Manager

    Manchester | Competitive | From CarFinance 247

    Customer Care Team Manager Here at CarFinance247 we are currently recruiting for a Customer Care Team Manager to join our team. As the Customer Care Team Manager, you will be responsible for... all ‘non-regulated’ complaints within the Customer Care team, embedding a culture of having the customer ‘at the heart’ of everything we do. You will be a point of escalation for the team managers & complaint handlers for more complex cases to achieve a swift resolution. The Customer Care Team Manager is responsible for lender engagement and you will act as the main point of contact for all our lenders. You will complete regular conference calls with the lender to resolve any active complaints in a way which is both, delivering the best customer service and in line with our commercial... See more

  3. Head of Customer IT

    Peterborough | | From Zellis

    The Head of Customer IT is responsible for the Zellis technical support, implementation and change teams.The role is required to drive accountability and responsibility of our Customer... deployments, and to streamline and modernise our continuous integration and deployment processes for a seamless Customer experience. The role’s success will be measured against the stability ... , Governance Team and our Product Development Teams, you will deliver excellent Customer service through a mixture of ITIL Management, DevOps methodologies and the application of advanced DevOps technologies. Key Accountabilities · Provision of leadership and direction to the Customer IT team and wider IT function. · Setting of priorities for the team · Contribution to... See more

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  5. Head of Customer IT

    Bristol | | From Zellis

    The Head of Customer IT is responsible for the Zellis technical support, implementation and change teams.The role is required to drive accountability and responsibility of our Customer... deployments, and to streamline and modernise our continuous integration and deployment processes for a seamless Customer experience. The role’s success will be measured against the stability ... , Governance Team and our Product Development Teams, you will deliver excellent Customer service through a mixture of ITIL Management, DevOps methodologies and the application of advanced DevOps technologies. Key Accountabilities · Provision of leadership and direction to the Customer IT team and wider IT function. · Setting of priorities for the team · Contribution to... See more

  6. Customer Service Team Leader

    Telford | £25,000 per annum | From ChoiceShops

    Full Time – 37.5hrs Monday – Friday Hours: 09:00-17:00 We are seeking a very talented individual, with the passion to succeed, to join our head office based in Telford. Can you, through... innovation and drive, make great things happen? Do you think you can lead a team of outstanding individuals to revolutionise the customer experience? Key Responsibilities: · Inspire your team to deliver outstanding customer service, though effective coaching and leadership · Maximise team productivity to achieve/ exceed SLA’s/ KPI’s · Effectively take ownership of customer issues, and resolve them to the customers satisfaction · Through continuous improvement, review and improve customer/ business processes · Organise your team’s work to maximise efficiency and accuracy... See more

  7. Customer Experience Data Manager

    Leicestershire | £40000.00 - £49500.00 per annum | From Macildowie Associates.

    THE OPPORTUNITY: Macildowie are currently recruiting for an experienced Customer Experience Data Manager working for a business in Leicestershire. As an expert in voice of the customer... methodologies you will utilise both qualitative and quantitative analysis to create customer led actionable insight & share across the business. The insight you produce will be critical to the development of service design solutions improving our customers' experiences across all touchpoints of their journey. You will drive the implementation and ongoing enhancement of our voice of the customer ... dashboards influencing usage & engagement across the business. The success of this role will allow the company to fully benefit from customer focused, actionable insights. You will also be accountable for... See more

  8. Customer Service Executive

    Bolton | £18,600 per annum | From Jangro Ltd

    Customer Service and Support Executive  REPORTING TO – National Accounts Manager DUTIES AND RESPONSIBILITIES National Accounts / Accounts Input all manual national account... Sage Responsible for credit checking and gaining approval for national account new business. Respond to and resolve all customer enquiries and queries. Use the CRM system to record all National Account activities. Produce adhoc national account reports Handle and resolve any customer complaints and record all details in CRM Liaise with the Jangro Membership to ensure the smooth running of national account orders. Ensure relevant information is updated on to Jangro customer and prospect diary systems. Support National Accounts Manager in secretarial duties. To ensure... See more

  9. Customer Success Manager

    Leicester | - £27k-£35k | From Care Hires

    Customer Success Manager – Care Recruitment CareHires was launched in March 2019, with the aim of connecting care workers to local care jobs, with no hidden agency fees. Born out... opportunities from our mobile application. Job alerts are received in real time with full shift and location details included. We are now looking for an experienced Customer Success Manager to join ... interviewing techniques and selection processes. Customer service training Recommend ways to improve our employer brand Work seamlessly with the other departments (business development, operations ... knowledge of with social media and other professional networks Excellent customer service skills Excellent verbal and written communication and team management skills Strong decision-making skills... See more

  10. Customer Success Advisor

    Maidstone | £26,000 per annum | From GForces Web Management Ltd

    The Role We are looking for a dedicated and enthusiastic Customer Success Advisor to join our team. At GForces, we push the boundaries in the digital landscape, and we are looking for an... individual who can drive innovation and initiative within their customer portfolio. Customer Success is a goal-based methodology where you will build relationships with your customers to ... of tactics including software deployment, website enhancements, marketing campaigns, and much more. Working closely with your customers, you will provide ongoing support and day-to-day management of all issues and requests. You will become a NetDirector Product Suite expert through our 3-month training program, and deliver outstanding customer service, to become a trusted advisor... See more

  11. Customer Contact Team Consultant

    Sheffield | OTE £30,000 | From Secure Funeral Solutions

    Customer Contact Team Consultant  Secure Funeral Solutions Ltd started in 2015 and is now recognised as a leading Broker Call Centre specialising in Pre Paid Funeral Plans and Over 50s Life... Funeral plc which provides a unique partnership opportunity to promote Dignity’s industry leading products. The company is based in the centre of Sheffield. The job Customer Contact Team Consultant ... include pension, 24 days holiday plus Bank Holidays • Opportunity to progress - we look to recruit our Sales Consultants from successful Customer Contact Team members... See more

  12. Customer Data Manager

    Pudsey | From £35,000 to £40,000 per annum | From Lantern Debt Recovery Services Ltd

    About us We are a market leader in purchasing and recovering debt in a fair and compliant way. Our expertise in supporting vulnerable customers has contributed to our success... considerable growth over recent years. Our customers know and trust us, and because of this, we are recognised as a safe pair of hands within our sector. We are very proud to have been chosen to receive several industry recognised awards, including Investor in Customers  Gold  accreditation. With significant investment, we are continuing our journey and as such, creating exciting and newly ... communications on collections campaigns and in/outbound telephony system data capture. Key aspects of the Customer Data Administration Manager role will be: Managing the data administration system... See more

  13. Administrator Customer Service

    Tilbury | - £20k | From GC KJ Services t/a rainbow international.

    Our web site rainbow-international.co.uk will offer you a great insight into what we do. We have one possibly, two full time posts to support the administration of the company. A brief... description of what you would be required to do:- 1) Great customer skills - lots of phone communication undertaken regarding insurance claims. 2) Team player - the on site operatives work to schedules that the administration unit create. 3) Great computer skills, data base, excel and word. A good history and knowledge. 4) Support other members of the team in all areas of the business. 5) Be prepared to work on call at weekends answering phone calls and scheduling works. This is undertaken with technology. You would not need to be office based for this element. 6) This is a family... See more

  14. Customer Service Advisor Contact Centre

    Edinburgh | | From Natural Ketosis

    *NO AGENCIES PLEASE* We are an expanding specialist nutrition company based in Leith. We are looking to recruit a Customer Support Assistant on a full time basis to help with the following tasks... Email enquiries Inbound and outbound phone calls Pre and post sales support Communicate via online chat Deal with customer queries and requests Help to create and send text and email campaigns to promote offers and drive sales Help with management of Social Media accounts We are a small, fun and friendly team looking for a bubbly and confident person who will enjoy speaking to customers and helping with their issues while also learning about nutrition and health. The perfect person will have a great telephone manner and will be able to handle multiple enquiries over different... See more

  15. IT Customer Service Team Lead

    Nottingham | £24000 - £28000 per annum | From Anonymous

    One of my clients is looking for someone to join their team in helping to lead their Service Desk function working alongside the Service Delivery Manager to drive the team forwards, supporting... customers and developing best practices such as ITIL. As well as this you will oversee the incident management processes and ensure that, as a first point of contact, your team are delivering high quality first fixes to strict SLAs. You will also help to develop any service related processes and ensure escalations are handled in a timely and professional manner. Ideally suited to someone who has spent time in a Service Desk environment at a 1st line level and with experience leading or managing teams of people to ensure a high level of service... See more

  16. Customer Service Engineer IT / Telecoms / Tech

    Nottingham | - £25k | From Recruitment Revolution.com Ltd

    Excellent opportunity for a candidate with some experience or those with an IT / Telecoms qualification (HNC Min) who's willing to learn. Our vision is to provide better critical messaging... solutions. Our devices and apps enable doctors, nurses, fire crews, lifeboat volunteers, carers and colleagues to save lives and provide effective security . Role Info: Customer Service Engineer – IT / Telecoms / Communications Nottingham area / Starting £25,000 plus on call payments + Benefits Who we are: We provide customers with critical communications technologies. These ... predominantly used by the NHS and the Emergency services. We have a 75% market share of private and acute hospitals and work with 85% of Fire stations across the UK & NI. The Customer Service Engineer Role... See more

  17. Customer Consultant - Developer

    Keighley | £17,800 - £18,500 plus benefits | From Yorkshire Building Society

    We have an exciting opportunity working within our Skipton & Keighley Branch for a self-motivated Customer Consultant who is a team player and will be passionate about delivering excellent service... to our customers. If you like people and enjoy delivering a high quality customer experience, you’ll enjoy working within our Branch as a Customer Consultant. What You'll Do As a Customer Consultant you will deliver an exceptional customer experience, whether you’re welcoming our customers in Branch or providing information on our products and services, you’ll always deliver an outstanding customer experience every step of the way making sure that what we do is always in our customer’s best interests. Skills Required  A proven track record in delivering a fantastic Customer... See more

  18. Senior Customer Technologist

    Somerset | £33000 - £37000 per annum | From Zest

    I am currently recruiting for a Senior Customer Technologist to work for a food company based in Somerset who are one of the most exciting companies to work for in the food industry! If you have had... 3 years experience working as either a Food Technologist/Customer Technologist, Quality Manager looking for the step up then this could be the role for you. The main responsibilities of the job will be: - You will manage a portfolio of customer accounts which will include the major retailers so previous customer experience is a must to be successful in this role. - One of the main needs for this role will be to build relationships with suppliers/customers so previous experience in this area will be a must. - You will make sure that all customer audits are managed successfully - As part... See more

  19. Customer Technical Manager

    Spalding | £50000 - £60000 per annum | From More People

    Customer Technical Manager | Fresh Produce| South Lincolnshire Are you a highly experienced Customer-Facing Technical Manager? Do you have a proven track record in a customer-facing role? Are... agender and vision forward for your customer. You will ensure that all products are in line with customer codes of practice. Working closely with other team members you will keep up to date with technical innovation and lead from a technical perspective The Ideal Candidate You will have a proven track record of working in a customer-facing technical manager position. You will be a strong... See more

  20. Customer Technical Manager - M&S

    Spalding | | From Alexander Steele Ltd

    Alexander Steele are continuing to work with this fantastic organisation who are going through a positive change programme due to recent growth and restructure. Due to an internal move they now... have a requirement for a experienced Technical Manager to join their team and manage one of their largest retail customers. My client has sites based throughout the UK and Abroad but this role will be based in Lincolnshire. This is a customer facing role rather than being 'factory' based, so having customer facing experience with one of the top 5 retailers is essential. You will provide professional technical service to the customer, commercial functions, procurement and supply chain teams assisting them to meet all business teams KPI’s in respect of Quality, Service... See more