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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

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customer service manager jobs

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  1. Courier Customer Service Manager

    West Drayton, Middlesex | £28k - £35k pa + 20/day holiday | From WR Transport & Logistics

    Courier Customer Service Manager - Heathrow A Courier Customer Service Manager is required for a leading global logistics company based in Heathrow. The successful Courier Customer Service... Manager will have a strong customer service background within a freight forwarding/logistics environment, ideally courier, and be able to promote an efficient & positive customer service culture that meets, and exceeds, the needs of their customers. The Package £28k - £35k Monday to Friday 9am-5pm (flexibility required) Company pension 20 days holiday Courier Customer Service Manager Role ... . Courier Customer Service Manager Requirements: Experience of working within a logistics/freight forwarding environment is ESSENTIAL International courier experience would be highly beneficial Customer...

  2. Customer Service Manager

    Wallingford | £22k - £25k pa | From Cameo Consultancy (Recruitment) Limited

    Do you relish a fast paced, bustling and entrepreneurial environment? Our client has just invested heavily to relaunch their brand and are looking to build a brand-new customer service team to act... as the first point of contact for their customers. Therefore, they are looking for a Customer Service Manager to lead and develop this new team. In this exciting full time and permanent role ... their journey? Company : who will I be working for? An extremely successful company, looking for an ambitious Customer Service Manager to lead their new team in a noisy office! The role is based from their beautiful rural offices in South Oxfordshire. Key Accountabilities for the Customer Service Manager: To manage the newly appointed customer service team Keeping accurate records...

  3. Customer Service Account Manager

    Brighton | Market related | From HireRight

    HireRight have an exciting opportunity for a Customer Service Account Manager to join their growing team based in Brighton. Job Title: Customer Service Account Manager Location: Brighton... have the best experience of background screening. Customer Service Account Manager - Key Responsibilities: - Acting as a dedicated Account Manager responsible for overall relationship ... Agreements and Terms of business - Conducting Client Trainings - Promoting and discussing new services with their Clients Customer Service Account Manager - Qualifications, Experience & Skills: - High ... service - Must be independent, eager to learn and patient - Occasional overtime required Ready to work for a truly global company? To submit your CV for this exciting Customer Service Account Manager...

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  5. Customer Service Team Manager

    Stockport | | From THE BUSINESS CONNECTION

    An exciting Customer Service Team Manager position which offers a fantastic opportunity to join a growing and evolving company. The Customer Service Team Manager will be joining a friendly... a competitive starting salary, free parking and open plan offices. For the Customer Service Team Manager, it is essential you have previous management or team leader experience within a Customer Service ... Manager. The Customer Service Team Manager will have good communication skills, both verbal and written and will be looking for a new opportunity with a well-established organisation to progress ... KPIs and conducting 121s. The Customer Service Team Manager will also be tasked with delivering the highest standard of customer service in a professional way. Key Responsibilities: * Ensure all...

  6. Customer Service Manager

    Farnham, Surrey | 45000 | From Mulberry Recruitment Limited

    Customer Service Manager Location : Farnham Salary : £45,000 + benefits   The Customer Service Manager will create, develop and implement a new Customer Service function to deliver... provides customers with consistent service and solutions to their needs As well as running everything day to day, this role will also work proactively with the wider Group to establish a new customer ... Service team is appropriately resourced, trained and coached to deliver consistent customer excellence Deliver and promote new products and services to customers through the Customer Service team, supporting the delivery of revenue targets and ensuring overall customer delight Ensure the Customer Service team are developed to spot opportunities and actively convert customers into brand advocates to...

  7. Global Customer Service Manager

    Hengoed, Mid Glamorgan | £40k - £43k pa | From Michael Page - Logistics

    Global Customer Service Manager (12 Month Fixed Term Contract) Global Pharmaceutical Stockist & Distributor Growing Company Based in Hengoed Client Details My Client is a European... Customer Service Manager (12 Month Fixed Term Contract) Support Customer Relationship Manager to increase customer service with the aim to grow customer sales. Manage the training ... . Approval of Freight invoices for ad-hoc shipments Profile The Successful Customer Service Manager will have experience of the following within the Logistics distribution and supply chain ... . Continuous improvement orientated - lean manufacturing or green belt accreditation preferable Job Offer The successful Global Customer Service Manager (12 Month Fixed Term Contract) will receive...

  8. Customer Service Manager EMEA

    Middlesex | £50k - £65k pa + full package, no car | From Combined Selection Group

    Role : Customer Service Manager - EMEA (must be at least bilingual) Salary : Up to £60k basic, bonus and package Based : London, UK A truly inspiring and innovative leader in the critical... care/hematology equipment arena has an urgent requirement for a Customer Service Manager EMEA to work from their UK office. We urgently need someone bilingual, speaking English and German (ideal!) French fluently is essential. Customer Service Manager EMEA responsibilities: Customer Service Representative team (CSR) supervision Team development & training CSR back-up (i.e. processing ... of customer service offering Stakeholder management Customer Service Manager EMEA Requirements: EMEA or European customer service management experience Medical equipment/ devices experience isn't...

  9. Customer Service Manager

    South West London | £40k - £50k pa | From McGinley CEP - Watford

    Customer Service Manager Location: Fulham, London SW6 Salary: £40,000 - £50,000 annum + Bonus + 25 days holiday (Dependent on Experience salary is negotiable) My Client is one... London's leading mixed-use developers who are looking for a Customer Service Manager to be based from their Fulham office in South West London. Scope (of work) : To provide pro-active ... period. Job Duties: Liaise and correspond with customer at commencement of sales procedure through to occupation. Liaise and correspond with Warranty Manager, Surveying, Technical ... of all customer interaction. Produce weekly report to Customer Service Executive on status of all customers within the department. Attend Team Development Training and meetings and take an active part...

  10. Customer Service Manager

    London | £0 - 50k per year + n/a | From Douglas Jackson

    Job Ref: DJKG1206 Job Title: Customer Service Manager Location: London Salary: £50k Opportunity to work for a high profile company... within the travel and leisure industry. They are looking for a dynamic, energetic Customer Service Manager to join and lead the team in London. The Role: To manage a busy, multi-skilled and multi-lingual contact centre that operates within the multi-channel function working on a B2B & B2C level and be part of a team of Customer Service Managers. Key Responsibilities Manage Team Managers and an overall FTE of approximately 150. Coach and upskill team managers to ensure exceptional customer service is delivered constantly. Driving and promoting Customer Excellence...

  11. Customer Services Manager

    Milton Keynes | £40k to £45k | From Hello Recruitment Associates Ltd

    An excellent opportunity has arisen for an experienced Customer Service Manager. This role will be responsible for a large team of direct reports, with support from Team Leaders and Office... Supervisors. Respected as the UK's No1 distributor of products to the construction industry/trade.    As Customer Services Manager you will be an inspiring leader, communicator and team builder, you will also be able to interpret complex information and act decisively on it. Ensure all Branch Targets are met:- including Sales, Margin, Inbound call KPI's. Present sales data and forecasting at regular Management meetings  You should have experience in a sales order processing or customer service role, coupled with adequate IT skills and good communication skills and you must be capable...

  12. TRAINEE MANAGER CUSTOMER SERVICE

    Sheffield | £24000 to 30000 ote | From Unbranded 1

    TRAINEE MANAGER CUSTOMER SERVICE No Experience Required Our Clients operate a rapidly growing Customer Service & Sales Centre and due to high demand they are currently looking for 8... energetic, ambitious and hard working Trainee Managers and Customer Service people They are looking for highly motivated positive people to train in Customer Service,  Sales, Delivery and Installation.  Requirements for Trainee Manager Customer Service :   Customer Service experience preferred but not essential. • Able to start within one week • Hungry and Career minded • Super ... .  This vacancy will suit people that have worked in the following jobs…… Customer service, sales, Driver, labourer, retail, sales assistant,  hotel work, secretary, field sales, fundraiser, postman...

  13. Customer Service Team Manager

    Leeds | £23k - £25k pa + Bonus + Benefits | From The Recruitment Crowd (Yorkshire) Limited

    Customer Service Team Manager Leeds £23,000 - £25,000 + Benefits My client, a leader in their field with some of the most recognisable brands are currently looking for a Team Manager to... lead a customer service team within their contact centre. The role would be ideal for someone that is currently a Team Manager within a cotact centre and is highly customer focused. Duties would include: Manage and plan a small team of Customer Service Advisors. Ensure that the team understand and meet internal service standards. Look for ways to improve upon current working ... new starters to the business. SKILLS & EXPERIENCE Proven time and people management skills Excellent interpersonal and problem solving skills Understanding of a Customer Services...

  14. Account Manager (Customer Services

    Brighton | £18000 - £25000 per annum | From Classic Consulting (UK) Ltd

    Job Title: Account Manager (Customer Services) Location: Brighton Duration: 3 Months Salary: £18,000 - £25,000 (Pro-rata) Responsibilities: * Handle SLA reviews * Train clients * Generate... reports * Build lasting relations with clients * Deal with enquiries from customers * Provide technical support when needed * Update client documentation such as SLA's & TOB's * Act as a dedicated Account Manager to your clients Requirements: * Educated to GCSE (or equivalent) as a minimum * Highly confident in your decision making skills * Excellent communication, both written and oral * Data analysis skills * Experience in Client Support is required...

  15. Customer Service Account Manager

    Cambridgeshire | £20,000 p/a + bonus | From Onecom

    Customer Service Account Manager Location: Cambridge Salary: £20,000 per annum + bonus Hours: Monday to Friday, 8:30am - 5:30pm (No weekends or bank holidays!) Are you looking for an..., 2016 & 2017 - the highest accolade from the network. About the Customer Service Account Manager role: The Customer Service Account Manager will provide an outstanding and consistent level of service ... and professional experience. This is an ideal position for someone looking to further their career within a vibrant office environment. The successful Customer Service Account Manager will possess ... office based, and located at our office in Cambridge What's on offer in becoming the Customer Service Account Manager? A competitive salary, full training in our academy, as well as a generous...

  16. Customer Service Account Manager

    Norwich | Market related | From Onecom

    Customer Service Account Manager Location: Norwich Salary: £20,000 per annum + monthly bonus Hours: Monday - Friday, 8:30am - 5:30pm Are you looking for an exciting opportunity to work... accolade from the network. About the Customer Service Account Manager: The Customer Service Account Manager will deliver an exceptional level of service to Onecom customers ensuring that every ... candidate will be confident in communicating with customers, answering inbound calls promptly and responding to all types of queries Requirements of the Customer Service Account Manager: Previous ... ; and Tackles potential problems on own initiative. What's on offer in becoming the Customer Service Account Manager? A competitive salary, full training in our academy, as well as a generous benefits...

  17. Planning and Customer Services Manager

    East Midlands | £50k - £60k pa | From Michael Page - Procurement & Supply Chain

    The Planning and Customer Services Manager will oversee the Planning and Customer Services functions, providing the framework to ensure customer service targets are met to agreed costs. Their.... entrepreneurship and partnership. Description The Planning and Customer Services Manager will be a member of the East Midlands Site Leadership Team, providing the strategic long term plan ... . Profile The successful candidate for the role of Planning and Customer Services Manager, will be educated to a high standard, with significant FMCG experience within a Planning/Supply Chain ... direct reports with c.20 master schedulers and customer service co-coordinators. Client Details My client operates globally and is truly one of the market-leading FMCG organisations, with a multi...

  18. Customer Service Manager

    Doncaster | Up to £30k pa + Benefits | From Brewster Pratap

    THE COMPANY Brewster Pratap are working in partnership with a leading business to recruit a driven and passionate Customer Service Manager. This is a fantastic opportunity to join a fast-paced... growing organisation with inspirational leaders and big ambitions. The role is easily commutable for Customer Service professionals in Doncaster, Rotherham, Sheffield, Barnsley, Wath and surrounding areas. THE JOB As Customer Service Manager duties will include: Managing the team of Customer Service Advisors within a fast paced environment Involvement and accountability in leadership decisions Identify and implement improvements in the customer service process and customer experience Report on sales metrics Prepare monthly forecasts Monitor customer feedback and help resolve...

  19. Customer Service Manager

    Farnham | £40000 - £45000 per annum + benefits | From First 4 Personnel (& Temps) Ltd

    A fast paced dynamic tech business in Farnham is seeking a Customer Service Manager to deliver and support a customer first ethos, leading a team to guide customers through a new digital... transformation project. Not just a people manager in a call centre; the Customer Service Manager will be comfortable with root cause analysis and preventing problems, good with data and reporting ... . * Working closely with all key departments in the Group and acting as overall manager and people leader for the "CS Hub" the Customer Service Manager will have responsibility for the development and transition of an Operative Support team to a Group wide, front-line customer-centric team that provides customers with consistent service and solutions to their needs. * Work with department heads to...

  20. Customer Service Delivery Manager

    City | Competitive Salary | From Kurt Geiger Limited

    DESCRIPTION Company Background: Voted the UK?s coolest footwear brand by Vogue readers and currently Europe?s leading luxury shoe and accessory retailer, we are looking for dynamic individuals...   Minimum of 2 years experience in a customer service department/contact centre environment, managing up to Team Leader/Assistant Manager level directly is essential Previous experience ... , innovative designs and evolving store concepts.   The Customer Service team is the voice of our brand; they champion world class service and drive our customer experience across multi-channel platforms ... forward. Our Online Stylists, Advisors, Supervisors, Aftercare team and Customer Service Management team always strive to give our customers the best service possible.   Reporting to the Head...

  21. Customer Service Team Manager

    Leeds | - £23k | From Search Consultancy

    We have a great opportunity for an experienced Customer Service Team Manager to join an exciting company in Leeds, West Yorkshire. Working for an established fashion retailer you will be working... with well known high street brands. Reporting to the Operations Manager, as a Customer Service Team Manager you will be working within a Customer Service Centre managing a team of Customer Service Advisors this position would ideally suit someone who has management experience in a busy call centre environment. KEY RESPONSIBILITIES * Manage and plan a small team of Customer Service Advisors. * Ensure that the team understand and meet internal service standards. * Look for ways to improve upon current working practices and implement change where necessary. * Handle escalated customer...