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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

We currently have a great selection of customer service manager jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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customer service manager jobs

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  1. Customer Service Manager

    Sheffield | £30k - £35k pa | From Access Computer Consulting Plc

    I am recruiting for a Customer Service Manager to be based in Sheffield. You will have a background in customer experience, customer services, service delivery and customer journeys. You must... have experience of HR and also have people management skills as you will have a number of direct reports. You need to be able to drive change in the culture and attitude within the business so I am looking to recruit positive, engaging and customer centric candidates. You will be involved with team management, call handling, HR, project management, customer implementations, system best practice, customer training so will have a solid customer focus. If this role sounds like it would be of interest please apply ASAP to discuss further...

  2. EMEA Customer Services Manager

    South Yorkshire | £50k - £55k pa + excellent benefits | From Michael Page - Procurement & Supply Chain

    An exciting opportunity has arisen in South Yorkshire for a European Customer Services Manager to join a global organisation. This role of European Customer Services manager will lead and develop... of service and product in the consumer goods sector. Due to growth and further expansion they are now looking to recruit a European Customer Services Manager who has the capability to implement ... geographies and formulate a strategy in terms of a variety of channels within market. Description The role of European Customer Services Manager will be responsible for: - Developing a centralised CRM ... this role of European Customer Services Manager will have: - A good understanding of customer service management across a complex multi-channel consumer goods environment - Worked in a similar...

  3. Team Manager (Customer Services

    Liverpool | £25k - 30k per year + n/a | From Douglas Jackson Limited

    Job Ref: DJHC4229 Job Title Team Manager (Customer Services) Location: North West Salary: £25-30k salary This is an opportunity for a Customer Services Team Manager to join... collaborative family run business. Some of the duties will include: - Manage a team of customer service agents - Drive performance of your team ensuring service levels are exceeded ... you will need proven experience in driving performance in a Contact Centre across customer service operations. You will also possess a real passion and focus on customer experience and driving continuous ... and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan...

  4. Operations Manager (Customer Services

    Liverpool | £0 - 50k per year + n/a | From Douglas Jackson Limited

    Job Ref: DJHC4228 Job Title Operations Manager (Customer Services) Location: North West Salary: Up to £50k salary This is an opportunity for an Operations Manager to join a collaborative...-channel environment If you are interested to apply for this position then you will need proven experience in managing Managers in a high performing customer service environment. You will also ... family run business. Some of the duties will include: - Manage a team of Team Leaders and take overall responsibility for a customer services contact centre (50FTE) - Encourage a culture ... individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact. Douglas...

  5. Customer Services Manager

    Staffordshire | Neg. | From Michael Page - Property

    Customer Services Manager for a PLC developer based in the Midlands Client Details Customer Service Manager - Midlands My client delivers high quality homes and they are looking to deliver... first class Customer Service to match. You will be part of a large team and will have access to the resource to deliver this. You main objective is to help the business deliver on its quality promise. A candidate who understands what great customer service feels like, will be perfect for this role. Description Customer Services Manager-Midlands Record all interactions from ... in the customer services procedures, this will involve occasional evening/weekend working Carry out the home preview in the customers new home, ensure that all relevant operating instructions...

  6. Customer Service Manager (Designate

    Leicester | Up to £23,000 plus excellent benefits | From Net-worx (2001) Ltd

    Customer Service Manager – the role: Our Customer Service Managers are the face of our business. You and your team will put the customer at the heart of everything you do to ensure... a store with a turnover of up to 10 million. Customer Service Manager – the person: Management experience within a fast-paced environment Able to handle pressure and diffuse situations ... Argos Customer Service Manager – the benefits: Our company benefits include an initial holiday allowance of 24 days per year (which increases with service), share save, discretionary annual bonus, staff discount in Argos/Habitat/Sainsbury's stores, and company pension scheme. As a Customer Service Manager you will be working in an exciting environment with the potential to develop your...

  7. Customer Service Manager

    Mansfield | £24k - £28k pa + Bonus, Benefits | From Meridian Business Support Limited

    Are you a Customer Service Professional with strong people management skills? We are recruiting for a Customer Service Manager to join this growing manufacturing organisation based in Mansfield... Salary £24-28k plus bonus, excellent benefits and an early finish on a Friday at 2.30pm! As Customer Service Manager you will be managing a team of 4-5 customer service associates, so strong people management skills will be required. You will develop, encourage and establish solid relationship with customers, provide fast response regarding product range, quotes, prices and order status as ... and level of customer activity. You will lead, motivate and coach your team to provide the best customer service possible. Previous experience in a customer service management role is essential...

  8. Customer Service Manager

    Mansfield | £24000 - £28000 per annum + Bonus, Benefits | From MERIDIAN BUSINESS SUPPORT

    Are you a Customer Service Professional with strong people management skills? We are recruiting for a Customer Service Manager to join this growing manufacturing organisation based in Mansfield... Salary £24-28k plus bonus, excellent benefits and an early finish on a Friday at 2.30pm! As Customer Service Manager you will be managing a team of 4-5 customer service associates, so strong people management skills will be required. You will develop, encourage and establish solid relationship with customers, provide fast response regarding product range, quotes, prices and order status as ... and level of customer activity. You will lead, motivate and coach your team to provide the best customer service possible. Previous experience in a customer service management role is essential...

  9. Customer Services Manager

    Staffordshire | Car, package | From Michael Page Property and Construction

    Customer Services Manager for a PLC developer based in the Midlands Client Details Customer Service Manager - Midlands My client delivers high quality homes and they are looking to deliver... first class Customer Service to match. You will be part of a large team and will have access to the resource to deliver this. You main objective is to help the business deliver on its quality promise. A candidate who understands what great customer service feels like, will be perfect for this role. Description Customer Services Manager-Midlands Record all interactions from Customers ... welcome meeting and ensure that all relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services...

  10. Customer Services Duty Manager

    Uxbridge | £28k per year + Bonus + Healthcare + Life Insuranc | From Estates, Facilities & Maintenance

    Are you a Customer Services Duty Manager in Uxbridge looking to work with a leading organisation in a fast paced retail environment? If so then please send me your CV today to... in Uxbridge week commencing 22nd May. ROLE AND RESPONSIBILITIES As the Customer Services Duty Manager you will be responsible for leading a team of up to 20 operations personnel in a fast paced ... to company growth and restructure my client is currently looking for a Customer Services Duty Manager. LOCATION This role is commutable from Uxbridge, Slough, Edgware, Harrow, Hounslow and surrounding areas You may have experience of the following: Customer Services Duty Manager, Customer Services Manager, Customer Experience Manager, Front of House Manager or Customer Services. If...

  11. Customer Services Duty Manager

    Grays | £29.5k - 31k per year + Bonus + Healthcare + Life | From Estates, Facilities & Maintenance

    Are you a Customer Services Duty Manager in Grays looking to work with a leading organisation in a fast paced retail environment? If so then please send me your CV today to... role will be held in Grays week commencing 22nd May. ROLE AND RESPONSIBILITIES As the Customer Services Duty Manager you will be responsible for leading a team of up to 30 operations personnel ... facilities. Due to company growth and restructure my client is currently looking for a Customer Services Duty Manager. LOCATION This role is commutable from Grays, Dartford, Gravesend, Dagenham, Basildon, Brentwood and Romford You may have experience of the following: Customer Services Duty Manager, Customer Services Manager, Customer Experience Manager, Front of House Manager or Customer...

  12. Customer Service Manager - Internal

    Bedfordshire | £18000.00 pa | From Capita Resourcing

    JOB TITLE Customer Services Manager ACCOUNTABLE TO Customer Services Manager - Team Leader Capita Education Support Services provides Management Information Solutions for Schools and Local... Authorities. Its SIMS software is used in over 22,000 schools nationwide. A wide range of services are provided to support schools and academies. This role is based at the Capita Bedford office. JOB PURPOSE The position requires a customer services specialist to play a vital role in managing customer satisfaction with SIMS software and services. The key purpose of this role is to build ... and understanding of products and services Essential Experience/Skills - Excellent verbal and written communication skills - Confident user of Word and Excel - Customer Service...

  13. Customer Service Manager

    Enderby | £10.39 per hour | From EasyWebRecruitment

    Customer Service Manager The Next International Department is growing at a rapid rate. They are a unique and diverse team, with lots of opportunity to learn, be creative and move... excellent customer service at all times - Understand and take ownership for consequences of all decisions and where necessary escalate to a Department Manager for advice - Plan and organise own ... Services Manager, Customer Services Team Leader, Customer Service Supervisor, Senior Customer Services Executive, Head of Customer Services, Operations Manager, etc. This vacancy is being advertised ... languages. Position: Team Manager (12 month FTC) Location: Enderby, Leicestershire Job Type: Full Time, Contract Hours: Monday, Thursday, Friday 1pm to 8pm, Saturday & Sunday 4pm to 11pm (35 hours...

  14. Customer Services Manager

    Doncaster | £35k - £45k pa + Car-Pension-Package | From Michael Page - Property

    Customer Services manager for a quality focused developer based in the North Midlands Client Details My client is an outstanding developer with offices throughout the Midlands... that all relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve ... process. Reporting - assist in the production of monthly board and Group CS Director reports Ensure that Customer Service is not an afterthought but an intrinsic part of the buying process ... . Your communication skills must be a strength. You will have to be engaged with both internal and external customers. You must have a genuine desire to deliver a first class Customer Service to align...

  15. Customer Service Manager - Manufacturing

    Braintree | £30k - £33k pa | From Sheridan Blake

    An exciting opportunity for a Customer Service Manager to join an established and successful manufacturer has become available. This position is office based, reporting to the Managing Director... include: Direct line management of the Customer Services Coordinator and Office Manager, to include setting of KPIs Supporting Customer Services Coordinator with scheduling of service engineers ... technical advice, we will always help and go the extra mile Job Responsibilities: Customer Service Communicating directly with customers in a clear and positive manner Proactively representing the customer in all matters, in particular resolving issues on their behalf Ensuring company customer service standards are met and Key Performance Indicators achieved Drive improved customer experiences...

  16. CUSTOMER SERVICE MANAGER

    Chatham | £35-£50k p.a | From Drum - Vanquis

    CUSTOMER SERVICE MANAGER CSM/04/17 £35-£50k p.a. Chatham, Kent ME4 4EL Life feels better when YOU make the decisions.! Vanquis Bank specialise in providing credit cards to... is an opportunity for a Customer Services Manager who is expert in providing customer service excellence, to join an exciting well established customer focussed organisation in Chatham, Kent on ... managing Managers in a high performing Customer Services environment - Having a real passion and focus on putting the customer at the centre of everything we do - Driving continuous improvements for ... encouraging our employees to put ideas forward, make decisions for themselves and take large leaps toward the end goal of constantly improving the service we provide for our customers. With...

  17. Customer Services Manager

    Doncaster | £35000 - £45000 per annum + Car-Pension-Package | From Michael Page Property and Construction

    Customer Services manager for a quality focused developer based in the North Midlands Client Details My client is an outstanding developer with offices throughout the Midlands and North... attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve occasional evening/weekend working ... the production of monthly board and Group CS Director reports Ensure that Customer Service is not an afterthought but an intrinsic part of the buying process. Profile You will be able to demonstrate ... . You will have to be engaged with both internal and external customers. You must have a genuine desire to deliver a first class Customer Service to align with a first class product Job Offer...

  18. Customer Services Manager

    London | Neg. | From Capita Resourcing

    Title: Customer Services Manager Location: North London & some UK travel Salary: In the region of £35,000 + Benefits Contract type: Permanent Reporting to the Head of Customer Service... customers and providing growth of the business through the coming years. You will be required to lead and develop the service to ensure a clear focus on efficiency and service excellence and work with ... offices when needed. Role and Responsibilities - You will manage the customer services team of around 16 people, including phone, web and face-to-face, for the full range of Re services. - You will manage the relationship with our clients and the Customer Services Group, to ensure we work in a collaborative partnership focused on delivering exceptional customer service. - You will...

  19. Customer Service Manager

    Farnborough | £23-25k | From Mulberry Recruitment Limited

    Customer Service Manager Location: Farnborough Salary £23-25k The role of the Internal Account Manager is to provide excellent service to the client, retailers, and consumers. To oversee... Excellent verbal and written skills Good people and interpersonal skills Maintain calmness under pressure Undertake tasks with speed and accuracy Management Experience Customer service experience ... example IT departments, Warehouse Management, Suppliers i.e. delivery companies managing processes for optimum service delivery. You will also oversee a team of advisors, managing the day to day priorities ... times. Ensure targets and service levels are met by reviewing team workloads. Capture and Data Analysis to make informed decisions and recommendations for continuous improvements. Prioritising...

  20. Customer Service Manager

    Bristol | £24-30k plus 4k bonus and benefits | From WB Employment

    Our client is part of one of the largest European banks. They have almost 40 years' experience in the UK as a leading provider of tax efficient financial solutions for thousands of different... vacancy. Candidates we placed a few years ago are now the managers we are recruiting for. OBJECTIVE OF JOB To lead and support a team of Customer Service Advisors in their daily roles, ensuring ... turnaround are achieved. * To Liaise with Operations, Pay-out, Sales, Recoveries, Collections, Vendors & the End-user to remedy or clarify Customer Services issues. * To draft and issue supporting ... with the growth of the Business * To build and develop relationships with Key Internal Departments critical to the service provided by Customer Services. * To consistently review processes and I.T....