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Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business. The main aim of a customer service manager is to provide excellent customer service. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

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customer service manager jobs

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  1. Customer Service Manager

    Wolverhampton | £25k pa | From EP Professional

    Customer Services Manager We are recruiting for a Customer Service Manager on behalf of our clients based in Bilston. Duties and Responsibilities of a Customer Service Manager - To... include administration, payroll (wages back up). Details of a Customer Service Manager - Location: Wolverhampton - £25,000 per annum. - Hours: Mon-Fri 40 hours Per week - Temporary to Permanent Skills and Experience of a Customer Service Manager - Commitment to raising standards of customer service and support. - To take personal responsibility for making things happen. - Excellent ... establish & agree customer requirements for Quantity, Quality, Delivery & Cost with customer and Operations Manager. - To price check new and existing business through the pricing/costing model...

  2. B2B Customer Service Manager

    City Of London | £52k - £58k pa + benefits | From Michael Page - Procurement & Supply Chain

    Do you have extensive Customer Service and Order To Cash experience within a business-to-business (B2B) environment? Do you have experience setting up and leading completely new Customer Service..., they are looking to bring in a B2B Customer Service Manager to set up and lead their Customer Service/Order To Cash function. This is a rare chance to set up processes, develop a team and add significant value to an organisation! Description The B2B Customer Service Manager will: - Set up, train and lead the London-based Customer Service team - Develop and drive the strategy, KPIs ... /KPIs - Be a strategic thinker, able to operate and influence at a senior level Job Offer The B2B Customer Service Manager will be based in Central London and earn £52k-£58k, plus attractive...

  3. Customer Services Manager

    London | £37k - £40k pa | From Oliver James Associates

    Customer Services Manager London £37k - £40k + excellent benefits Role Profile Our client, an innovative and dynamic FMCG/Retail business, is looking to recruit a fast paced... commercially astute Customer Services Manager to join their growing team based in Central London. You will be responsible and accountable for a team of Customer Service Executives to provide exceptional service to International Retail and Wholesale Customers. Key Responsibilities: - Leading a team of Customer Service Executives, providing clear objectives and management of performance ... and key customers to ensure we are delivering optimum customer service experience - Creating and maintaining documentation related to customer service procedures - Generate and review periodic reports on...

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  5. Customer Service and Support Manager

    Aylesbury | Neg. | From Selective Recruitment Solutions Ltd

    Customer Service & Support Team Manager - Aylesbury,Bucks - £Negotiable Selective Group Recruitment is seeking a professional, self-motivated individual with proven Customer Service and Support... Management experience to join our client based in Aylesbury for the position of Customer Service and Support Manager. This will be a hands-on role providing 2nd line technical support. Job role: Customer Service and Support Manager Location: Aylesbury Salary: Negotiable (depending on experience) Holiday: 25 days plus Bank Holidays Benefits: Pension scheme JOB SUMMARY *Responsible for ... the customer service and support function in respect of achieving the performance goals, performance improvements. *Support the Global Customer Support Manager in the implementation of the corporate...

  6. Customer Services Manager

    Wakefield, West Yorkshire | | From REDROW

    Redrow Homes is one of the UK's leading residential property developers. We aim to be the developer of choice for customers, colleagues, land owners, suppliers, subcontractors and investors. We... have a reputation for imaginative design, build quality and customer service. The Customer Service Department is the interface between external customers and internal department . We are looking for a Customer Service Manager with face to face experience gained in a busy, customer focused environment, with strong communication and resilience who can ensure a high level of service is delivered in a professional manner to our clients . The Customer Service Manager will deliver a first class service to our customers which will involve management of a small team...

  7. Customer Service Manager

    Greater Manchester | Neg. | From PZ Cussons

    PZ Cussons are a dynamic, global consumer products organisation and the innovator behind some of the world's best known and loved brands including Imperial Leather, Original Source, St. Tropez and.... Their world class supply chain and distribution networks enable them to meet global consumer needs and deliver quality products that add value and enhance everyday lives Customer Service Manager Based out of their head office near to Manchester Airport, an excellent opportunity has arisen to join PZ Cussons as a Customer Service Manager. As Customer Service Manager you will be responsible for managing the customer service function looking after the UK markets, overseeing a large team to ensure their customers receive first class customer service. About the role: - Ensure...

  8. Customer Service Account Manager

    Inverness | £20k - £22k pa | From Recruitment Genius Ltd

    This company is the market leader in linen rental services to hotels and business throughout Scotland and the North of England. Established more than 100 years ago, their successful company employs... over 800 staff. The company currently operates from five plants in Scotland and one in the North East of England. An exciting opportunity has arisen to join their existing Customer Service Account Management Team. The Customer Service Account Manager will proactively manage a portfolio of existing Clients, mainly hotels and restaurants covering mainly the North of Scotland Reporting to the Service Manager you will have the following responsibilities: - Develop and maintain strong working relationships with existing and new Clients - Carry out regular stock checks and effective...

  9. Customer Service Account Manager

    Inverness | £20000 - £22000 per annum | From RECRUITMENT GENIUS

    This company is the market leader in linen rental services to hotels and business throughout Scotland and the North of England. Established more than 100 years ago, their successful company employs... over 800 staff. The company currently operates from five plants in Scotland and one in the North East of England. An exciting opportunity has arisen to join their existing Customer Service Account Management Team. The Customer Service Account Manager will proactively manage a portfolio of existing Clients, mainly hotels and restaurants covering mainly the North of Scotland Reporting to the Service Manager you will have the following responsibilities: - Develop and maintain strong working relationships with existing and new Clients - Carry out regular stock checks and effective...

  10. Account Manager - Customer Service

    Bromley | £22 - £24,000 | From Dartford

    A client based in central Bromley is recruiting for an Account Manager - Management of own portfolio of clients on a day-to-day basis, dealing with all customer and supplier queries relating to... the relevant bureau - Liaising with customers and suppliers in a professional way to ensure the smooth running of the bureau and resolution of any queries - Knowledge of own customer invoice cycle and ability to plan own workload to accommodate this Skills Required - Ability to prioritise and manage own workload - Ability to take responsibility for issues and their resolution - Experience of data validation, manipulation and management - Excellent customer service skills - Good standard of education to include A-C GCSE in Mathematics and English or equivalent - Excellent written...

  11. Customer Service Manager

    Nottingham | £30k - £35k pa + Car Allowance, Pension, Bonus | From E3 Recruitment

    Position: Customer Service Manager Location: Nottingham Duration: Permanent Hours of work: 40 hours per week, Monday to Friday Salary circa: £30,000 - £35,000 per annum + up to 10... for a Customer Service Manager to be based in their Nottingham office reporting to the Operations Director. The main purpose of this role is to maintain a high level of customer service and administrative support to clients through effective monitoring and supervision of the customer service activities and also to be responsible for the management of the workshop. The responsibilities of the role include: - Managing the customer service team and the logistics team. - Ensuring the overall client contractual KPI's are achieved and that standards are maintained. - Developing...

  12. Customer Service Manager

    Basingstoke | | From REDROW

    The Customer Service Manager will deliver a first class service to our customers which will involve management of a small team of Customer Services Technicians and close interaction with... Customer Service Co-ordinators Key Responsibilities  Increase NPS year on year. Increase promotors and decrease detractors through addressing customer needs efficiently and effectively Be ... parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve occasional evening ... as appropriate. Liaise with Head of Customer Services and Human Resources on all employment issues. Health and Safety - Keep appraised of Health and Safety updates and where necessary liaise with...

  13. Customer Services Manager

    Kingston upon Thames | £55000 per annumtxtSalaryFrom=55000 | From Copperfield Recruitment

    Customer Services Manager  - Kingston £55k - To manage, retain and develop existing relationships within the client base through the management of the Account Management team. - To build an... the team. - Act as point of escalation to resolve issues between client stakeholders and the Account Managers (AMs).  Assist the AMs in identifying, cross-selling and upselling products and services ... to deliver high levels of customer service and client satisfaction whilst managing client expectation. - Strong data and analytical skills with complementary ability to transform data into ... Account Management team and run the department ensuring all clients and client stakeholders experience “Customer First” to the highest levels. - To ensure client contracts are retained and client...

  14. Customer Service Manager

    Coventry | Competitive + Benefits | From Travis Perkins

    We, at Travis Perkins, have an excellent opportunity for an experienced Customer Service Manager to join our lively customer services department based in Northampton. In this role you will... be integral in shaping our Customer Service strategy from the recruitment of your team to the implementation of a suitable telephony system that offers our customers a professional and caring ... required when you confidently engage with, and influence, senior members of staff and wider business stakeholders. Your previous customer service and telemarketing experience will be utilised when driving your team of customer service executives to deliver varying campaign specific objectives of revenue, or non-revenue, generating KPI’s against strict deadlines. Alongside this your people management...

  15. Customer Service Manager

    Coventry | £Competitive + Benefits | From Travis Perkins

    We, at Travis Perkins, have an excellent opportunity for an experienced Customer Service Manager to join our lively customer services department based in Northampton. In this role you will be... integral in shaping our Customer Service strategy from the recruitment of your team to the implementation of a suitable telephony system that offers our customers a professional and caring ... when you confidently engage with, and influence, senior members of staff and wider business stakeholders. Your previous customer service and telemarketing experience will be utilised when driving your team of customer service executives to deliver varying campaign specific objectives of revenue, or non-revenue, generating KPIs against strict deadlines. Alongside this your people management will be...

  16. Customer Services Manager

    Bourne, Lincolnshire | £28000 - £30000 per annum | From Randstad Business Support

    Do you enjoy managing and being part of a team? Do you have previous management and customer services experience? Benefits: Onsite parking 25 days holiday Career progression Working in... modern officers on the Wrexham Industrial estate as a Customer services team leader your duties will include: Proactive account management Working closely with internal departments Lead and participate in improvement projects Management of customer services team client visits Dealing with any issues or complaints Troubleshooting Pushing orders through Maximise sales For this role you must have: Demonstrable experience as a customer services manager in a production/manufacturing environment Good verbal and written presentation/communication skills Computer literate This...

  17. Customer service Manager

    Gloucester | £10.59 per hour | From TSB Temp

    Hello, we're TSB, and we're different from other banks. We don't do investment banking, overseas speculation or big corporate finance. We just serve individuals and local business customers... we call it 'local banking'. We're looking to recruit Collections Team Manager to support a team of Collectors answering inbound calls from customers who are experience financial difficulties.The ideal candidate will be able to Plan, co-ordinates, direct and control resources across the teams to ensure achievement of the planned performance and agreed service standards. Key accountabilities ... and advice to customers, resolving customer queries including those of a more complex/ sensitive nature, ensuring that the recipient clearly understands the nature of the information being provided...

  18. Manager (customer Service

    Gloucestershire | £10.00 - £10.59 per hour | From TSB Temp

    Hello, we're TSB, and we're different from other banks. We don't do investment banking, overseas speculation or big corporate finance. We just serve individuals and local business customers... we call it 'local banking'. We're looking to recruit Collections Team Manager to support a team of Collectors answering inbound calls from customers who are experience financial difficulties.The ideal candidate will be able to Plan, co-ordinates, direct and control resources across the teams to ensure achievement of the planned performance and agreed service standards. Key accountabilities ... and advice to customers, resolving customer queries including those of a more complex/ sensitive nature, ensuring that the recipient clearly understands the nature of the information being provided...

  19. Customer Services Account Manager

    North London | Up To £21,500 DOE | From Wilmington

    Customer Services - Account Manager Location: London, N1 7JQ Salary: Up To £21,500 DOE Contract: Full time, Permanent About the company: Bond Solon specialises in providing legal training... feedback forms within deadlines * Provide cover for other staff members when necessary Skills and Experience Required: * Excellent communication and customer service skills * High level of accuracy ... system in the UK and worldwide. Main Purpose of Role: To assist in the administration of the Company's training events and to maintain the quality of Bond Solon's service to clients...

  20. Customer Services Manager

    Aylesbury | From £25,000 to £30,000 per annum | From Downtown Recruitment

    Due to relocation my client is looking for an experienced Customer Service/Office Manager to join and assist their small Medical Supplies team in a varied and interesting office based role... This will be an exciting opportunity for someone with an interest in medicine or medical equipment. Duties will include: Supporting customers, providing assistance and information to enquiries, supporting Reps out in the field, providing assistance and information, all general administrative duties including record keeping and data handling, diary management, take and processing of orders, liaising with hospital staff, stock and dispatch management and maintenance, monitor and order office supplies, obtaining quotes, booking and tracking of courier services, providing proof...

  21. Customer Service Manager

    Northampton | Competitive + Benefits | From Travis Perkins

    Do you consider yourself to be a tenacious, talented, robust Customer Service Manager looking for a new and and exciting opportunity to join an ever developing department? This role is to support... and develop a team of outbound Customer Service Agents to meet set KPI’s in terms of volume and income generation where individual campaigns dictate Develop the outbound telemarketing strategy to ... calling Strong Customer Service Excellent communication skills both verbal and written Ability to lead and inspire others through sound coaching Demonstrable success in target driven ... the introduction of a new Travis Perkins approach to Contact Centres. Supporting the Head of Marketing, this role has the potential to influence and shape the service that Travis Perkins offers its...