You'll be responsible for the overseeing of client accounts. You'll basically be the interface between your firm's customer services and sales departments. This will involve massaging a company's existing relationships with clients to extend the relationship – as well as touting for new business. You'll work closely with clients to identify how best they can be served by your company.
Who can I work for?
Corporate companies, financial services, retail chains, manufacturers, universities, local authorities and small businesses – any field which has a service or product to sell to clients – will all find a home for account managers.
Where and when can I work?
Expect to travel domestically and/or internationally, dependent on your client base. You'll do the basic office hours, except during busy periods. And you may be required to spend periods away from home on such things as business launches, networking events, trade fairs, conferences and exhibitions.
What attributes are needed?
An ability to calmly swat away stress like you would a fly. You'll be able to meet deadlines and clients. A 'degree in diplomacy'. Great interpersonnel skills – an ability to act as a bridge between your firm and your client. Politeness. Superb communication and negotiating skills. Flexibility but assertiveness. Good IT and budgeting skills. The ability to plan and multi-skill.
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