Company description: The Agfa-Gevaert Group develops, produces and distributes an extensive range of analog and digital imaging systems and IT solutions, mainly for the printing industry and the... & Services. You will be responsible for the registration and management of Incidents and Service Requests for Agfa HealthCare’s UK, Ireland and Nordic customer base, ensuring prompt resolution within ... %) Recommend service improvements to transform the Service from a reactive to a proactive approach – (10%) Assist the Head of Customer Support & Services in setting team KPI and training plans for the Customer Support Team – (10%) Maintain awareness of ITIL/ISO20000 Ticket Initiation, Incident Management and Service Request processes – (10%) Location: Leeds, UK Required profile: What... See more