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Customer Service jobs in Walsall

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  1. Customer Service & Despatch Administrator

    Kidderminster | £18000 - £20000 per annum | From RECRUITMENT GENIUS

    This is an opportunity to join a vibrant British Upholstery Manufacturer successfully producing Sofas and Chairs for the domestic market for nearly 30 years. With over 160 employees based in... a clear vision to grow, and they know that good people are the building blocks to this, that's why they are investing in their future and planning for expansion. The Customer Service and Despatch Administrator will be responsible for managing delivery to our customers from order through to despatch and dealing with customer service queries. This is a key role reporting directly into the Customer Services Director. This is a hands on role with responsibility to ensure we meet our consistently high standards of customer service and on time delivery to meet customer deadlines. They are...

  2. French Customer Service Assistant

    Birmingham | £7.63 per hour | From Randstad UK

    Are you a fluent French speaker? Do you enjoy interacting with customers over the telephone? If so, this could be the perfect opportunity for you! We are currently seeking a fluent French speaker... for a temporary 3 month position for a financial company in Birmingham. You must be fully flexible between the hours of 5am-9pm as shifts will vary between these hours. 22 hours per week however this may be increased to 35 hours. Duties to include: * Providing customer service to French banking customers * Processing and authenticating balances * Answer general queries * Updating the internal CRM system * Telephony based work Applicants must have excellent verbal French!! Immediate start available. Apply today!! Randstad Business Support acts as an employment business...

  3. Customer Service Representative

    Wolverhampton | £8.00 - £9.00 Per Year | From Kerry Collins Recruitment

    Kerry Collins Recruitment are currently looking for an experienced Customer Care Representative to join our client’s existing planning and installation team, Our client are an established home... improvements company, who work on a national scale. Ideally you will be passionate about the success of the team, being able to evidence a high level of customer service skill together with previous experience of planning and scheduling, complaints handling. The ideal candidate will have worked within a customer service focused role and a background within a similar environment will be advantageous. The Position Is available on a fixed term contract to cover maternity leave, with the opportunity of becoming a permanent for the right applicant. Main duties; •Liaising with companies...

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  5. Customer Service Advisor

    Birmingham | £9 - £10 per hour | From Randstad UK

    One of the UK's leading banking institutions requires a number of Customer Service Advisors to join the Global Payments team based at Brindley Place, Birmingham. Global Payments (the continuous... well as adhering to tax compliance. Key Accountabilities: * Process all standard transactions in a compliant manner to meet key performance indicators and support Service Level Standards, seeking guidance when unsure * Focus on process efficiency & customer service whilst delivering against defined productivity goals * Ensure that all work is completed accurately and adhere to all ... , decision making and accountability to deliver an efficient service to customers * Be flexible and committed to undertake various tasks at a similar level * Focus on customer service whilst delivering...

  6. Customer Service Agent

    Birmingham, West Midlands | 7.5000 | From MPI

    We are loking for a customer service agent to work for a wel know rail firm on an initial 2 month contract. You will provide a customer focused presence within the station on a day to day basis to... deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers with assistance around the station as required. Although some training will be provided you must have prior experience in a customer service role, be confident in your approach and possess strong communication and problem solving skills. You must be available to start with immediate effect...

  7. Customer Service Coordinator

    Birmingham, West Midlands | 17000 | From Workstreet

    Birmingham Customer service Co-ordinator The role holder will be responsible for confirming all customer sales pre dispatch. This will include arranging delivery times, ensuring the sales team has... provided a great service, ensuring the customer will score us high and explaining the benefits of our insurance. This is a crucial role within our clients customer journey, which will also involve managing all aspects our trading relationship with our courier and any out of stocks. SKILLS REQUIRED Customer focused Outstanding eye for detail Prioritisation skills and ability to set ... . Manage all incoming consumer calls and some small business queries. Update consumer customer spreadsheets daily. Provide reception cover during breaks and when busy. Manage all outgoing buymobiles...

  8. Customer Service Advisor

    Birmingham, West Midlands | | From HSBC

    Description The Customer services advisor is based within Cards & Loans Business Services UK. The job holder’s key responsibilities will be to provide a high quality and timely resolution to... written and verbal communication skills Be able to gain an understanding of customer's needs and delivering excellent customer service Have a flexible and adaptable approach to change and will support ... Processing customer instructions within dedicated time frames Investigating and Processing disputed transactions To provide support to the business to meet daily operations requirements Updating daily ... and Excel) The necessary training will be provided. The base location for this role is Edmund Street, Birmingham. At HSBC we are open to different ideas and cultures, connected to our customers, communities...

  9. Customer Services Advisor

    Walsall, West Midlands | 17000 | From Ethero

    West Midlands based client specialising in the design and distribution of leisure wear and associated products are looking for a Customer Services Advisor to join their busy team, you will be... and maintain detailed and accurate records. •Establish and maintain exceptional working relationships with colleagues, customers, suppliers and visitors / enquirers. •Communicate accurately ... , punctuality, personal appearance, and adherence to relevant health & safety procedures. •To ensure enquiries are dealt with efficiently and that escalated customer complaints are handled ... opportunities to add value to the sales role. •Enter, progress and manage orders, quotations, pro-forma invoices and enquiries ensuring customers are dealt with promptly according to agreed standards. For...

  10. Customer Service Advisor

    Birmingham, West Midlands | 7.5000 | From Connect Distribution Services Ltd

    Here at Connect Distribution, our aim is to be the first choice for home appliance after sales service, spare parts and accessories. With forty five years of experience, We are the largest... have an exciting opportunity for a Customer Service Advisor to join our ever expanding business. As Customer Service Advisor the role will involve: Handling inbound calls from customers who want to ... /concerns Achieve all sales and service targets Promote additional services like fast delivery, associated products and email sign ups Ensuring accurate logging of customer cases to facilitate refunds ... involve investigating the reasons behind the customer issue and responding back to the customer through verbal and written communication to manage expectations As Customer Service Advisor you will need...

  11. Customer Service Representative

    Birmingham, West Midlands | 15000 | From EP Professional

    Customer Service Representative We are recruiting for a Customer Service Representative in the Birmingham area with our expanding client. As a Customer Service Representative you will need to... have: Previous experience in customer service would be an advantage Good communication and organisation skills IT literate Ability to build rapport Professional telephone manner Details: Salary: £15,000 per annum Working Hours: 40 hours Mon - Fri between the hours 8am-8pm (with occasional Saturday working) Location: Birmingham Duration: Permanent Role of a Customer Service ... guidance to customers through the switch process Consolidate new customers Benefits of working with us as a Customer Service Representative: 20 days holiday and 8 bank holidays Childcare...

  12. Customer Service Representative

    Birmingham | £15k pa | From EP Professional

    Customer Service Representative We are recruiting for a Customer Service Representative in the Birmingham area with our expanding client. As a Customer Service Representative you will need to... have: - Previous experience in customer service would be an advantage - Good communication and organisation skills - IT literate - Ability to build rapport - Professional telephone manner Details: - Salary: £15,000 per annum - Working Hours: 40 hours Mon - Fri between the hours 8am-8pm (with occasional Saturday working) - Location: Birmingham - Duration: Permanent Role of a Customer Service ... - Provide guidance to customers through the switch process - Consolidate new customers Benefits of working with us as a Customer Service Representative: - 20 days holiday and 8 bank holidays...

  13. Customer Service Coordinator

    Birmingham, West Midlands | 17000 | From Switch Job

    This independent, innovative, forward thinking and award winning company based in Birmingham are looking for a Customer Service Coordinator to support two integral teams within the business... will support the Customer Service Team by managing customer service queries. The Role: * Manage all incoming consumer calls and queries * Update daily customer spreadsheets * Process and progress customer queries * Manage all returns, collections and arrange delivery times * Confirm delivery dates with customers * Ensuring the sales team has provided a great service * Manage trading relationships with courier for stocks updates * Update company CRM system * Ensuring the customer will score the team 10/10 in follow up survey * Live and breathe the customer journey * Occasional...

  14. Customer Service Manager

    Wolverhampton, West Midlands | 25000 | From Graham James Limited

    Customer Service Manager West Midlands £25k basic £32-35k ote Our client is looking for a customer focused individual who has had experience of running a front of house function with passion... drive. The ideal candidate will have extensive face to face customer handling experience and experience of being able to deliver to the highest levels of customer service. Working in conjunction with the Department Manager you will have responsibility for the Service Reception Team Customer handling Workload / workshop bookings Profitable uplifts in work carried out You will be responsible for Customer Satisfaction Overseeing the Service Advisors, Drivers and Administrators. This is a Customer facing role and therefore a background in front of house service function...

  15. Customer Service Assistant

    Birmingham, West Midlands | 9.0100 | From EP Professional

    Customer Service Assistant We are recruiting for an Customer Service Assistant on behalf of our clients based in Birmingham As a Customer service assistant you are responsible for providing... comprehensive, confidential and professional support service in all aspects concerned with the efficient and successful operation of the office. Duties and Responsibilities of a Customer Service ... class service to our customers Liaising with Contract Partners to ensure templates are received/updates received accordingly Liaising with Contractor Administration Offices and On site Managers ... a future date Details of a Customer Service Assistant Location: Birmingham £9.01 per hour Hours: Mon-Fri working shifts 8:00 - 16:00 10:00 - 18:00 , 11:30 - 19:30 Temporary Skills and Experience...

  16. Customer Service Advisor

    Birmingham, West Midlands | 18200 | From Page Personnel Secretarial & Business Support

    Our client based in Birmingham is looking for a Customer Service Advisor to join their expanding organisation. The ideal candidate will be interested in working within the utilities... industry. Client Details Our client based in Birmingham is looking for a Customer Service Advisor to join their expanding organisation. The ideal candidate will hold a strong background within customer services. Description As a Customer Service Advisor your duties will consist of: Dealing with inbound calls Building and maintaining rapport with all customers Provide support with queries ... previous experience within customer service Job Offer Permanent position Bonus £18,500 Per annum...

  17. Customer Service Advisor

    Birmingham, West Midlands | | From Niyaa People

    An established provider of affordable housing within the Birmingham area is immediately seeking an experienced customer service advisor to join a fast paced, customer focused environment. Key... duties: ? Provide excellent customer service over the telephone and e-mail to all customers ? Sign post enquiries to relevant departments such as Housing Management, Repairs and Supported Housing ... related enquiries within a high call volume environment ? Excellent communication skills both written and verbally ? Demonstrate the passion to add value and consistently provide a high level of customer service. The successful Customer Service Advisors will be immediately available and understand the need to communicate clearly with residents with the ability to hit the ground running and make an...

  18. Customer Service Advisor

    Walsall, West Midlands | 17500 | From Midcounties Co-operative

    The Midcounties Co-operative is the largest independent co-operative in the UK and is an innovative co-operative business, owned by its members. We are proud to be a successful co-operative, founded... on co-operative values and principles that co-ops share throughout the world. Job Summary As a Customer Service Advisor you will provide excellent customer care. You will work within our exciting ... responsible for providing outstanding customer service with our customers and members Accurately record data Provide outstanding customer service ensuring that all reasonable customer requirements are ... you Experience working within a customer service environment Confident on the phone and dealing with customers Be able to handle complaints professionally and promptly Looking for flexible working hours...

  19. Customer Service Advisor

    Birmingham, West Midlands | 18000 | From Page Personnel Secretarial & Business Support

    I am recruiting for a Customer Service Advisor role within a financial services business based in Birmingham. Client Details My client is a financial services business based in Birmingham. As... business they invest heavily in their staff and pride themselves on their training structure, management team and their values. Description Your role as a Customer Service Advisor will involve: Dealing with enquiries/complaints from both in and outbound calls Maintain and develop key customer relationships Raising POs, processing invoices, carrying out other administrative duties including ... meet the needs of the business Profile The ideal candidate will: Have previously worked as a Customer Service Advisor within a financial services business previously Possess strong communication...

  20. Repairs Customer Services Officer

    Birmingham | £10 - £11 per hour | From Niyaa People Limited

    An established provider of affordable housing within the Midlands area is immediately seeking a customer service officer with experience within a repairs background to make an immediate impact... within the Repairs Customer Service Hub. Key duties: - Provide excellent customer service over the telephone and e-mail to all customers - Dealing with all calls regarding repairs issues; liaising with tenants, contractors and external parties - Use in house Northgate system and Microsoft packages to log enquiries and calls - Provide administrative support to line managers where required ... and consistently provide a high level of customer service. The successful Repairs Customer Service Officer will be immediately available and understand the need to communicate clearly with residents with...