To ensure customers remain our number one priority by taking pride in the service we provide and to develop a 'first contact resolution' ethos. Develop and maintain positive... relationships between Halfords and its customers, by acting as a point of contact and resolution for customer enquiries and concerns.
Working as part of the Customer Contact Centre, looking after the needs of the customers, shops, suppliers and all associated functions, to deliver a satisfactory outcome.
Reporting to a Team Manager, reporting to the Customer Service Manager. Contact Centre with 68 colleagues including Management. 460 shops, (url removed), Halfords.ie, Halfords Autocentres & Cycle Republic
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