Job Category: Contact Centre Manager Job Location: Wolverhampton, West Midlands, United Kingdom Customer Servivce Manager (contact centre)
Paying up to £28,000 plus discretionary... bonus
The primary function is to be the customers champion within the business. You will achieve this by managing the growing in-house customer services and fulfilment team, ensuring the targets are met, timely fulfilment of customer orders and management of inbound and outbound calls to ensure the customer service we offer is excellent.
Additionally, manage the relationship with the outsourced call centre for overflow, out of hours and weekend call management on a day-to-day basis ensuring the quality of our customer our service is reflected in this external... See more