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3,000+ customer service jobs in Birmingham

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  1. Customer Service Representative, Birmingham

    Birmingham | Neg. | From HSBC

    Customer Service Representative, Birmingham £16,000 Starting Salary Some careers open more doors than others. At our Birmingham Contact Centre we are focused on creating an engaging working... our customer's expectations. Our Customer Service Representatives deliver a superior service to each and every individual who calls our Contact Centre in Birmingham. We're looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Banking and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers - everything else we can teach you! What will I be doing as a Customer Service Representative? - Act as first point of contact for John Lewis Partnership...

  2. Customer Service Advisor

    Droitwich | £16800 per annum | From Redwood Search

    Customer Service Advisor Droitwich £16,800 Monday to Friday 9-5pm This is an exciting opportunity for an experienced Customer Service Advisor to be the lead contact for our key... customers,. The role is fast paced, and is the first point of contact with our existing and new B2B customers and requires managing inbound calls, providing details on account and advising and guiding them to ensure they are buying the right products to meet their requirements. The role is full time, working 9am - 5pm, Monday to Friday in our busy Customer Service Centre. You will: - Manage all orders successfully in a timely manner, ensuring all customer needs are met - Build and maintain strong, long lasting customer relationships - Deliver all requirements to the highest...

  3. Customer Service Advisor

    Birmingham | £16500 - £17500 pa + Benefits | From Regional Recruitment Services Ltd

    Job Title: Inbound Customer Service Executives Location: Birmingham (City Centre) Salary: £16,500 to £17,500 per annum Duration: Permanent Regional Recruitment Services are working in... partnership with a leading Financial Services company in Birmingham City Centre. We are currently recruiting for up to 24 Customer Service Executives to join an award winning team with huge ... all queries in the first instance - Answering queries surrounding policy details and offering advice on the most suitable product - Liaising with internal departments to ensure customer service is always prioritised - Updating the in-house CRM system - Plus lots more Ideal candidates will have the following; - Previous experience of working in Customer Service is beneficial - Excellent...

  4. Customer Services Advisor

    Halesowen | £16k - £18500 pa | From Experis Ltd

    Customer Services Advisor £16,000 - £18,500 - Halesowen, Birmingham We have an exciting opportunity with one of our leading clients based in Halesowen. A reputable car insurance provider, they... are seeking a Customer Service Advisor to join their contact centre team. The successful candidate will be responsible for providing a professional first point of contact for customers, colleagues and external business partners using various channels including web, telephone and email. Experience required: - Previous experience of working in a contact centre or customer service role ... communicator. - Effective decision maker, in a fast-paced environment. - Individual who has a strong commitment to providing quality customer service. - Able to prioritise workload to meet...

  5. Customer Service Advisor

    Birmingham | £20k per year | From Recruitx Limited

    Alliance Surgical plc is based in Birmingham city centre and with a membership of approximately 1600 Senior NHS Consultants, is the largest independent group of its kind in the UK. We are a fast... delivers specialist care to private and NHS patients throughout the UK and is an influential force in UK Healthcare. An exciting opportunity has arisen for a Customer Service Advisor to join the Company at a time of planned change and exponential growth. As a Customer Service Advisor your duties will include: - Progressing patient's private healthcare referrals. - Securing the most ... . - Ensuring that patients receive the highest levels of customer service and are treated empathetically throughout their journey, often during difficult times. - Ensuring that patients are contacted...

  6. Technical Customer Service Advisor

    Birmingham | £18,000 - £23,000 DOE + On Call | From Intercity Technology Limited

    Intercity Technology are a leading technology services provider. Our goal is to Change the Way You Work. We deliver world class service and unrivaled technology expertise to keep businesses secure... taken from client surveys and assessment of Intercity's customer experience and satisfaction levels by the Institute of Customer Service. We are passionate about the solutions we implement and make certain that we deliver exceptional levels of service and tangible business benefits to our customers. Job Overview The business critical nature of the services we offer and the geographic spread of our customers means that we operate a 24 x 7 x 365 Service Desk manned by the Customer Service team. This group is supported by engineering who provide the skills to resolve in- depth technical...

  7. Customer Services Agent

    Birmingham | 15,000 + Excellent benefts | From Brookwood Recruitment Limited

    A blue chip private sector organisation who provides a wide range of services to public and private sector is seeking a Call Centre Agents to join their expanding busy team on a full time permanent... customer service skills, the ability to use computer systems that will need updates and assist in its accurate maintenance on an on-going basis; inputting resource information in a timely and accurate ... Experience * Previous contact centre experience * Customer services experience in a targeted environment * Excellent communication skills * Good interpersonal skills * Confident, self ... advice within a team and be responsible for resolving both simple and complex issues for a whole range of customers as well as completing back office administrative tasks. Key accountabilities...

  8. Customer Service Advisor / Collections Advisor

    Wolverhampton | £15k - £15500 pa + Excellent Benefits | From Response

    Customer Service Advisor/ Collections Advisor Based in Walsall, West Midlands (WS2) Starting Salary £15,480.11 (with the potential to rise to £18,042) + Excellent Benefits Our Customer Service... inbound or outbound speaking to customers and resolving queries. We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call center environment. To ensure you are an expert on all products and services, you'll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed. Customer Service Candidate o Experience working within a customer service role, ideally in a call centre o Be an excellent listener with the ability to flexibly adapt to customer needs o Excellent communication skills, able to...

  9. Customer Service Advisor / Collections Advisor

    Walsall | £15000 - £15500 per annum + Excellent Benefits | From COBURG BANKS

    Customer Service Advisor/ Collections Advisor Based in Walsall, West Midlands (WS2) Starting Salary £15,480.11 (with the potential to rise to £18,042) + Excellent Benefits Our Customer Service... inbound or outbound speaking to customers and resolving queries. We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call center environment. To ensure you are an expert on all products and services, you'll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed. Customer Service Candidate o Experience working within a customer service role, ideally in a call centre o Be an excellent listener with the ability to flexibly adapt to customer needs o Excellent communication skills, able to...

  10. Customer Service- Not A Call Centre

    Birmingham | £16,000 - £23,000 OTE | From Pro-Gen

    Customer Service - FULL TIME! Pro-Gen are an up and coming marketing firm based in Central Birmingham, we are interested in customer service candidates looking for a company to grow with and not... 'just another job'. We pride ourselves on providing first class customer service and also standing out from the crowd and performing above and beyond what is expected from us from our national and international clients and our range of customers. We are currently expanding our Customer Service and Marketing Division and looking for: Brand Ambassadors Public Relations Reps Customer Service Reps Team Leaders Market Planning / Strategy Consultants Our ideal candidate would be ambitious, customer focused and driven to succeed. Some positions we are hiring for are entry...

  11. Customer Service Coordinator

    | 11.6000 | From Kelly Services

    Job Title: Customer Service Coordinator (3 Months Temporary) Salary: £11.60 p/h Location: Birmingham Bourneville - Also commutable from Stirchley, Selly Oak, Kings Heath and Rednal A little bit... be to manage orders through fulfilment, optimising business performance. Influence customer stakeholders, commercial and internal teams to validate forecasts across multiple categories in order to meet customer service expectations and inventory targets. Another big part of your job will be to perform root cause analysis of potential service failure. You will also upsell and identify opportunities for continuous improvement across the supply chain and work with key stakeholders to come to positive business solutions. Last but not least you will be providing on - going support to customer...

  12. Customer Services Assistant - Appointment Setting

    Birmingham | £13K -£20K Dependent on Experience | From Arkinstall Galvanizing Ltd

    Customer Services Assistant - Appointment Setting Location: Digebth, Birmingham Salary: £13K -£20K Dependent on Experience Contract: Full time, Permanent Due to continued expansion... growth an opportunity has arisen for an experienced and enthusiastic Customer Services Assistant to join our friendly and professional team! This Customer Service role embraces three elements, helping find new customers, servicing the needs of existing customers and general administration associated with provision of galvanizing services. Duties and Key Responsibilities of our Customer Services Assistant: - This Customer Service Assistant would be working closely with theBusiness to Business sales team, helping them to deal with customer queries and appropriately set appointments...

  13. Customer Service Agent

    Redditch | 8.2100 | From cms

    Customer Service Agent Location: Redditch Start date: ASAP Temp 6-8 weeks Hourly rate: £8.21 per hour Monday to Friday 37.5 hours per week Hours of work between 7am to 7pm Working for... leading facilities maintenance company, we are currently looking for a Customer Service Representative. Customer Service Representative will be based on one large static site with multiple buildings based on the complexWe are looking for a Customer Service Agent to join the team. The duties for the Customer Service Agent: To resolve queries and complaintsby applying a first call resolution ... and knowledgeable approach on all calls aiming to exceed customer expectations and contribute to delivery of the contract. To accurately record all information necessary to resolve reported service...

  14. Customer Service Advisor

    | 17500.0000 | From Midas Recruitment

    Working for a Blue Chip company in Tamworth within a professional Customer Service Team. The purpose of the role is to receive and manage customer queries from sales and operational activity. As... the Customer Service Advisor you will be responsible for: Handling incoming calls and emails from customers and departments with a query/complaining on their order or service Establishing ... reports are maintained and updated at all times The successful candidate for the role of Customer Service Advisor will have: Have a previous background within a customer contact environment B2B - ideally outbound in call centre or busy sales or customer service environment (not essential) Experience of managing a varied workload in a customer focused organisation Good telephone skills with both...

  15. Customer Service Assistant

    Birmingham | 16000.0000 | From Reed

    A brand new role has become available for a reputable manufacturing company based in Halesowen My client is looking to expand their customer service team and is looking to recruit a Customer... Service Assistan t . You have the opportunity to join an enjoyable and outgoing department which will provide this candidate with a real rewarding and sociable working environment. The main role will be to ensure the efficient and timely provision of excellent customer service. Ensuring that customer requests, orders and complaints are handled effectively and efficiently. Salary = £16,000 entrance salary + benefits Shifts = Monday to Friday (No weekend work), Shifts are 8 hours between 7am-7pm depending on rota. The ideal candidate will: - Have proven customer service experience...

  16. Customer Service - Halesowen

    Birmingham | 16000.0000 | From Reed

    A brand new role has become available for a reputable manufacturing company based in Halesowen My client is looking to expand their customer service team and is looking to recruit a Customer... Service Assistan t . You have the opportunity to join an enjoyable and outgoing department which will provide this candidate with a real rewarding and sociable working environment. The main role will be to ensure the efficient and timely provision of excellent customer service. Ensuring that customer requests, orders and complaints are handled effectively and efficiently. Salary = £16,000 entrance salary + benefits Shifts = Monday to Friday (No weekend work), Shifts are 8 hours between 7am-7pm depending on rota. The ideal candidate will: - Have proven customer service experience...

  17. Customer Service Coordinator

    Birmingham | 0.0000 | From Adecco

    KEY ACCOUNTABILITIES ?First point of contact for all customers enquiries / concerns ?Investigation of Customer complaints or concerns. (Credit & Debits) ?Receive and respond to customer's... quotation requests. Obtain feedback from customer and update appropriate systems ?Receive and process customers orders / schedules including Contract Review process ?Ensuring company guidelines and procedures are adhered to at all times ?Working alongside the Key Account Managers to support, understand and develop the customer ?Monitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first time ?To be expected to work in other areas of the customer service department should the demands of the business require them to do so ?Any...

  18. Customer Service Coordinator

    Birmingham | 0.0000 | From Adecco

    ?First point of contact for all customers enquiries / concerns ?Investigation of Customer complaints or concerns. (Credit & Debits) ?Receive and respond to customer's quotation requests. Obtain... feedback from customer and update appropriate systems ?Receive and process customers orders / schedules including Contract Review process ?Ensuring company guidelines and procedures are adhered to at all times ?Working alongside the Key Account Managers to support, understand and develop the customer ?Monitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first time ?To be expected to work in other areas of the customer service department should the demands of the business require them to do so ?Any other duties as reasonably...

  19. Customer Service Administrator

    Birmingham | 19000.0000 | From Reed

    A fantastic opportunity has arisen for a customer service expert to join a global manufacturing company based on the outskirts of Birmingham City Centre. You have the chance to join a lovely team... along with administration. This role will have a focus on maintenance issues and changes to service. The main purpose of this role is to secure the renewal of existing contracts with customers ... renewals • Contract negotiations • Maintaining the Service Contract Base • Correspond, both verbally and in writing, with customers regarding all matters relating to any Maintenance Agreements ... confident working independently. • Strong focus on quality customer service with a desire to meet and exceed customer expectations • Excellent telephone communication skills along with excellent...

  20. Customer Service Coordinator

    Redditch | 17500.0000 | From Support Services Group

    Elliott Recruitment are pleased to represent a client with an exciting opportunity for a Customer Service Cooridinator to join their team in Redditch. My client, a national organisation... of contact between suppliers, customers and contractors. You will arrange delivery of materials in a suitable timescale, manage diaries for installations teams on a national basis and ensure that customers are updated throughout. The successful candidate will be customer service driven and confident speaking to customers on the telephone. You will be organised and able to prioritise a busy work schedule. Previous customer service experience is essential for this role and scheduling experience would also be advantageous. If you have the skills and experience for this role please apply online ASAP...