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1,000+ call centre jobs in Birmingham

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  1. Call Centre Operative - Weekends

    Birmingham | £8 per hour | From Penns Personnel Limited

    Our client, a leading provider of facilities and property management, are recruiting for their busy customer service centre. The Role Logging calls/jobs received by telephone and email on... to the helpdesk database utilising helpdesk software Answering phones and directing calls and responding to enquiries Following standard help desk procedures at all times Logging all help desk interactions Administering the help desk software Redirecting problems to correct resource Identifying and escalating situations requiring urgent attention Informing management of recurring problems Staying current with system information, changes and updates The Hours 6.00am - 6.00pm | Saturday & Sunday The Salary £8.00 per hour This is a great opportunity to...

  2. Recruitment Consultant - Call Centre

    Birmingham | Neg. | From Experis IT (Altrincham)

    Recruitment Consultant - Permanent Call/ Contact Centre Birmingham £ Very competitive salary + Bonus About the team Join the Birmingham Permanent Recruitment Hub, covering Midlands, we... are offering a superb opportunity for you to join an extremely fast paced team, covering exclusive single supply through to volume recruitment. This team have a vibrant and dedicated work hard play hard vibe; they really are the "experts" in Contact Centre recruitment. We listen to our people, and when we asked them about how they felt at work, the results were outstanding! We have lots ... * Previous knowledge and experience of recruitment, ideally in Contact Centre or sales * A drive and desire for personal success through sales * Able to work within a fast paced activity driven...

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  4. Call Centre Agent – Part Time

    Redditch | £16,500.00 per annum pro rata | From Arcus

    Arcus is a growing group of facilities management companies working in delivering proactive FM services by sticking to our core values – Do it  SIMPLY  , Do it  WELL  , Do it  WITH PASSION. The... Role We currently have a number of full time opportunities to join our New Office operation’s team as an FM Call Centre Agent based at our office in Redditch. Clear communication and excellent customer service skills are key to being a successful Service Desk Operative. The main purpose is to schedule work orders to an engineer, against the service level agreement determined by the client. You will be required to work on an early and late day shift basis between the hours of 7am and 7pm on a 7 day a week rolling rota. Please note this positions will also involve working on Bank Holidays...

  5. Call Centre Agent

    Sutton Coldfield, West Midlands | | From Page Personnel Secretarial & Business Support

    I am actively recruiting for a Call Centre Advisor Client Details My client is a call centre and customer service business based in Birmingham Description Your role as a Call Centre Advisor will... involve: Dealing with all inbound and outbound calls Assisting with various enquiries Generating business from outgoing calls Various adhoc administrative duties including photocopying, scanning, filing Any other duties that may be required to support the team Profile The ideal candidate will: Have worked within a call centre/customer service role previously Possess a strong telephone manner Be confident, personal and hard working Commit to the temporary to permanent role Be willing to progress into a more senior position Job Offer £8-9ph Temporary to Permanent role Free...

  6. Call Centre Team Leader

    Birmingham | £25000 - £32000/annum 5% annual bonus | From Pertemps - Birmingham Commercial

    A fantastic opportunity is available for a Call Centre Team Leader to join a busy Complaints department within an energy company close to Birmingham city centre. Fantastic opportunity to join a well... established growing business. The role and responsibilities of the Call Centre Team Leader -Ensure quality checks are completed in-line with the business quality framework. -Provide one to ... be considered for the Call centre Team Leader within the Complaints department you must have worked as a Call Centre Team Leader within Complaints department previously and within a Call Centre ... processing and spreadsheet packages. -Experience within a Call Centre Team Leader role The company offer a salary of £25,000- £32,000 and a fantastic benefits packcage plus 5% bonus annually , hours...

  7. Call Centre Team Leader

    Birmingham, West Midlands | 25000 | From Birmingham Commercial

    A fantastic opportunity is available for a Call Centre Team Leader to join a busy Complaints department within an energy company close to Birmingham city centre. Fantastic opportunity to join a well... established growing business. The role and responsibilities of the Call Centre Team Leader -Ensure quality checks are completed in-line with the business quality framework. -Provide one to ... be considered for the Call centre Team Leader within the Complaints department you must have worked as a Call Centre Team Leader within Complaints department previously and within a Call Centre ... processing and spreadsheet packages. -Experience within a Call Centre Team Leader role The company offer a salary of £25,000- £32,000 and a fantastic benefits packcage plus 5% bonus annually , hours...

  8. Call Centre Operator - Weekend

    Birmingham | £8/hour | From Switch Jobs Ltd

    This successful and established nationwide company are now looking to recruit an enthusiastic and dedicated individual to join their Call Centre Division on a weekend. You will be responsible for... would suit someone who is in further education and is looking for a role to fit in around their studies. Responsibilities: * inbound calls * Logging new enquiries (jobs) onto the system * Generate automatic job numbers for each enquiry * Contact engineers from on-call list * Deploy and track engineer via in-house system * Keep the client updated on engineers ETA * Support the Call Centre Supervisor with duties as and when required * To ensure any additional ad hoc duties are completed * Liaise with Call Centre Supervisor and report any issues * Ad hoc duties as and when required...

  9. Weekend Call Centre Agent

    Sutton Coldfield, City and Borough of Birmingham | £8/hour | From Elite Personnel

    We are recruiting for a great company near Erdington for a Weekend Call Centre Agent! This is permanent weekend position and would be ideal for someone who wants weekend work. They would be.... The ideal candidate: • Excellent written and verbal telephone manner • Accurate and timely data entry skills • Previous experience in a Call Centre/Customer Service role &bull ... looking for someone to cover Saturdays and Sundays, 6am until 6pm (24 hour contract) With a possible potential of taking on more hours through the week! The ideal candidate needs to be a driver with their own car, so they will be able to get there on time on Sunday. Hourly rate = £8p/h Duties include: • Taking inbound calls • Logging information onto the system...

  10. Call Centre Team Manager

    Sutton Coldfield | Up to £27000 per annum | From BROOK STREET BUREAU - Birmingham

    I am recruiting an experienced Call Centre Team Manager for a prestigious client who is one of the leading companies in the UK within their industry, based in Sutton Coldfield and are paying... a department of over 80 call centre advisors split into around 8 smaller teams; you will be leading an inbound call centre team circa 12 staff, enhancing and improving the quality of service from the call ... opportunity to join and work for a successful department who have a number of nationally recognised call centre awards. The company promote are a very conscientious, ethical and empathetic environment ... Management Team colleagues to ensure the achievement of the SLA targets - Lead and motivate an inbound call centre team of circa 12 advisors ensuring the highest quality of customer service - Train, coach...

  11. Call Centre Team Manager

    Sutton Coldfield | £27000/annum | From Brook Street UK

    I am recruiting an experienced Call Centre Team Manager for a prestigious client who is one of the leading companies in the UK within their industry, based in Sutton Coldfield and are paying... a department of over 80 call centre advisors split into around 8 smaller teams; you will be leading an inbound call centre team circa 12 staff, enhancing and improving the quality of service from the call ... opportunity to join and work for a successful department who have a number of nationally recognised call centre awards. The company promote are a very conscientious, ethical and empathetic environment ... Management Team colleagues to ensure the achievement of the SLA targets - Lead and motivate an inbound call centre team of circa 12 advisors ensuring the highest quality of customer service - Train, coach...

  12. Call Centre Advisor / Negotiator

    Warwick | £15,000 per annum increasing after probation | From Perfect Katch

    Our client is looking for collections advisors to work within their busy and friendly team. This role is permanent and full time, working a shift pattern between the hours of 9am-6pm,... Responsibilities: · Deal confidently with inbound and outbound calls in a call centre environment. · Liaise with customers and third parties to recover overdue balances · Assess affordability in line with guidelines and negotiate realistic payment plans · Accurately record and note details of calls, payment plans and store relevant documents · Submit ... in collections, telesales or customer services in a call centre environment is beneficial there will be full training given · Confident with the ability to communicate well over the phone...

  13. Call Centre Team Manager

    Birmingham, West Midlands | 20000 | From E

    We are looking for an experienced Team Manager who has the proven ability to improve individual and team performance in order to deliver exceptional customer service. This is an exciting opportunity... for someone with previous managerial experience to develop a career in a growing energy company. Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we can continue to deliver the very best experience. Key Responsibilities: Lead and develop a team through coaching and performance management Manage the call centre floor, ensuring that work and calls are handled in an efficient, effective and timely manner in line with business targets Be the first point of contact for help...

  14. Recruitment Consultant - Call Centre

    Birmingham | | From Manpower Group UK Ltd

    Recruitment Consultant - Permanent Call/ Contact Centre Birmingham £ Very competitive salary + Bonus About the team Join the Birmingham Permanent Recruitment Hub, covering Midlands, we are... offering a superb opportunity for you to join an extremely fast paced team, covering exclusive single supply through to volume recruitment. This team have a vibrant and dedicated work hard play hard vibe; they really are the "experts" in Contact Centre recruitment. We listen to our people, and when we asked them about how they felt at work, the results were outstanding! We have lots of exciting ... * Previous knowledge and experience of recruitment, ideally in Contact Centre or sales * A drive and desire for personal success through sales * Able to work within a fast paced activity driven environment...

  15. Recruitment Consultant - Call Centre

    Birmingham, West Midlands | | From ManpowerGroup

    Recruitment Consultant - Permanent Call/ Contact Centre Birmingham £ Very competitive salary + Bonus About the team Join the Birmingham Permanent Recruitment Hub, covering Midlands, we are... offering a superb opportunity for you to join an extremely fast paced team, covering exclusive single supply through to volume recruitment. This team have a vibrant and dedicated work hard play hard vibe; they really are the "experts" in Contact Centre recruitment. We listen to our people, and when we asked them about how they felt at work, the results were outstanding! We have lots of exciting ... * Previous knowledge and experience of recruitment, ideally in Contact Centre or sales * A drive and desire for personal success through sales * Able to work within a fast paced activity driven environment...

  16. Call Centre Advisor / Customer Service Executive

    Wolverhampton, West Midlands (County), West Midlands, UK | Up to £21000 per annum | From Bluetownonline Ltd.

    Job Title: Customer Service Advisor Location: Pendeford, Wolverhampton Salary: £21,000 Job Type: Full Time, Permanent Hours of Work: Week One: Monday - Friday: 09:00am - 17:00pm. Week Two:.../call centre role and demonstrates an ease when based in a high paced busy working environment. Experience of working within the financial / insurance sector would be desirable. If you consider yourself ... experience. Experience: At least 2 years of job related experience preferably in a Customer Service/Call Centre position, or similar technical experience. Knowledge, abilities and skills ... standards and FCA guidelines. Responsible for utilizing up to date call scripting. To maintain daily department targets as determined by your manager. Deliver and maintain effective communications...

  17. Call Centre Customer Service Operator

    Sutton Coldfield | £7 - £11/hour 7.75 | From Pin Point Recruitment

    Call Centre Customer Service Operator I am recruiting for enthusiastic individuals to work within a fast-paced outbound call centre based in Sutton Coldfield. My client is the UK's leading... data providers for online services Duties - Making extensive outbound calls to b2b customers - Updating business details for online services Essential Experience - Data entry - A good level of literacy - Computer skills, - Typing skills, - A Professional telephone manner, - Query handling This would suit someone from a: call centre, data entry, customer service, admin or reception background. Hours: Monday - Thursday 9.30am - 17.00pm Friday 9.30am - 13.30pm Monday - Thursday 11.00am - 18.30 Friday 9.30am - 13.30pm Pay: First 3 months you will be paid at...