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1,000+ call centre jobs in Birmingham

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  1. Service Call Centre Advisor

    Redditch | £7.20 - £8.50 p hour | From Workforce Solutions Group

    Job title: Service Call Centre Advisor Location: Bromsgrove Salary: £7.20 per hour (salary review on permanent employment) Hours: Monday to Friday 9:00am - 5:00pm (30 minute lunch, 1 hour... lunch on Friday) Our client requires a Service Call Centre Advisor to join their team on a temporary with the view to permanent basis. Day to Day duties will include the following: * Answering inbound calls from customers, service agents and distributors * Delivering excellent customer service and effective communication * Providing quick and efficient handling of any 'After Sales ... right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services...

  2. Call Centre

    Halesowen | 0.0000 | From Keter UK Ltd

    Keter UK is part of the KETER Group, a global company that has been active for over 60 years, currently operating factories and distribution centres in nine countries, with products sold in over 90... a call centre environment; Self-motivated, able to work independently to resolve customer issues; Demonstrates a positive attitude; openness; Excellent communication and organisational skills ... call targets for inbound calls, email and social media responses. Maintain accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues. Process and confirm...

  3. Call Centre Operative

    Birmingham | 8.0000 | From Randstad Employment Bureau

    Do you thrive in a customer service setting? Do you want to work within a lively and fun environment? A renowned institution are looking for Call Centre Operatives to join their expanding team. As... a Call Centre Operative you will be responsible for: Dealing with all incoming correspondence Ensuring all calls are dealt with in a professional and timely manner Recording details of all calls and relaying on the information to the relevant department. Data entry/input using an internal system Role: 3 month contract Immediate start £8.00ph Monday-Friday 9am - 5pm Requirements: Excellent written and verbal communication skills IT literate Previous experience within a similar environment Confident and energetic Ability to work in a team as well as on own initiative Apply...

  4. Customer Service- Not A Call Centre

    Birmingham | £16,000 - £23,000 OTE | From Pro-Gen

    Customer Service - FULL TIME! Pro-Gen are an up and coming marketing firm based in Central Birmingham, we are interested in customer service candidates looking for a company to grow with and not... essential - brand building, customer service, advertising, team, PR, retail, marketing, sales, promotional work, merchandising, face to face sales, call centre work, customer service, management...

  5. Call Centre Manager - Inbound/Outbound

    Halesowen | 34000.0000 | From Intouch Games Ltd

    Job title: Call Centre Manager - Inbound/Outbound Location: Birmingham, Halesowen (+ in-house relocation assistance available) Salary: £34,000 - £38,000 + benefits (inc bi annual salary... reviews!) Keywords: Call Centre, Contact Centre, Customer Service, Call Centre Manager, Live Chat, Games, Birmingham, Dudley Call Centre Manager with excellent Call Centre, Customer Service ... you will be assisting the Head of Customer Service with the day-to-day running of a large call centre operation of over 60 full time Customer Service Advisors and provide management cover on evenings ... . Key skills we're looking for… Call Centre management experience of at least 20 full time employees Experience coaching, developing and motivating a varied team of Call Centre Advisors Experience...

  6. Call Centre Manager - Telecoms

    Birmingham | 25000.0000 | From Kinex

    Call Centre Manager/Branch Manager £25,000 Basic + Commission, OTE £40,000 Business Hours – Monday to Friday ONLY The Role To help continue with our rapid expansion, we are looking to recruit... proven and high performing Call Centre Manager. Applicants should be of a driven and determined personality that deliver’s successful and measurable results. The ideal candidate will have a background in managing an outboud telesales sales team, driving quality and sales performance in a targeted and dynamic environment. Experience of working in a Business-to-Business environment is desirable, although not essential. A pro-active approach to management, coaching, pipeline & campaign planning and driving sales revenue are a must! Day-to-Day Responsibilities The successful candidate will...

  7. Engineering Call Centre Co-ordinator

    Warwick | £20k per year + Exc Benefits | From Endurance Recruitment

    The company: Substantial, very successful, friendly and well established. The Position: This is an 11-month fixed term contract and then subject to review, with a great company in a friendly... and supportive department making and receiving calls in an engineering service centre. You will take calls from customers with an engineering breakdown and despatch engineers and alert other stakeholders as required. You will work in accordance with customer contracts, carrying out all related administration including processing authorities and orders so as to facilitate invoicing and you will manage accounts in accordance with service agreements. The Person: You will have relevant customer services experience and excellent communication skills. You will work well within a team...

  8. Engineering Call Centre Co-ordinator

    Warwick | 8.5000 | From Endurance Recruitment

    The company: Substantial, very successful, friendly and well established. The Position: This is a temporary positon in a great company within a friendly and supportive department making and... receiving calls in an engineering service centre. You will take calls from customers with an engineering breakdown and despatch engineers and alert other stakeholders as required. You will work in accordance with customer contracts, carrying out all related administration including processing authorities and orders so as to facilitate invoicing and you will manage accounts in accordance with service agreements. The Person: You will have relevant customer services experience and excellent communication skills. You will work well within a team, you will have total customer focus...

  9. Engineering Call Centre Co-ordinator

    Warwick | 9.5000 | From Endurance Recruitment

    The company: Substantial, very successful, friendly and well established. The Position: This is a temporary positon in a great company within a friendly and supportive department making and... receiving calls in an engineering service centre. You will take calls from customers with an engineering breakdown and despatch engineers and alert other stakeholders as required. You will work in accordance with customer contracts, carrying out all related administration including processing authorities and orders so as to facilitate invoicing and you will manage accounts in accordance with service agreements. The Person: You will have relevant customer services experience and excellent communication skills. You will work well within a team, you will have total customer focus...

  10. Engineering Call Centre Co-ordinator

    Warwick | 20000.0000 | From Endurance Recruitment

    The company: Substantial, very successful, friendly and well established. The Position: This is an 11-month fixed term contract and then subject to review, with a great company in a friendly and... supportive department making and receiving calls in an engineering service centre. You will take calls from customers with an engineering breakdown and despatch engineers and alert other stakeholders as required. You will work in accordance with customer contracts, carrying out all related administration including processing authorities and orders so as to facilitate invoicing and you will manage accounts in accordance with service agreements. The Person: You will have relevant customer services experience and excellent communication skills. You will work well within a team, you will...

  11. Part Time Call Centre Team Leader

    Birmingham | 22000.0000 | From Birmingham Commercial

    A fantastic opportunity is available for a Part Time Call Centre Team Leader to join a leading social research company in Birmingham City Centre. The role and responsibilities -You will be... pilot of projects -Deal effectively with escalated complaints To be considered for this role you must have worked as a Team Leader previously in a Call centre. -Proven managerial experience through...

  12. Call Centre Advisor Wanted

    Wolverhampton | £7.69 - £8.25/hour | From CV-Library

    My client, a blue chip company in Wolverhampton are looking to recruit call centre/customer service advisors on a temporary ongoing basis to work in their busy call centre. Job Description... and make calculated decisions * Had experience in a call centre environment - previously worked in a call centre environment and understand the pressure and expectations required * Had experience in working in a leveraged call centre background - ability to learn other roles and contracts to assist in leveraged working throughout the contact centre This is a temporary ongoing role that involves ... Acting as the first point of contact to both internal and external customers * Managing incoming telephone calls/queries to Company SLA standards * Managing outgoing telephone calls/queries where...

  13. Call Centre - Customer Advisor

    b24ba | £15000/annum | From CV-Library

    First Personnel are currently recruiting for 14 Customer Service Advisors to join our fast growing client in the Birmingham City Centre. Start date: Tuesday 2nd May Shift pattern: Shifts... and experience: Experience of working in a Utility company desirable but not essential Experience within a customer service Call Centre environment, both inbound and outbound. Complaint handling ... applying first call resolution Meeting call handling targets and standards Accurately record all information and follow DPA requirements To monitor, action and escalate any issues to ensure customers are...

  14. Call Centre Agent

    Redditch | £16000 - £16500/annum | From CV-Library

    Are you looking to work in a friendly and efficient environment? Are you looking to be in a customer service environment? This is a fantastic opportunity to work for a forward thinking company... dealing with inbound calls only. Our client prides themselves on winning the top customer service awards for their great service. So if great customer service is your skill, get in touch now! The main duties will be: Handling requests for service or progress enquiries in a timely manner. Answer incoming calls and take messages Liaise with colleagues Use questioning and listening techniques to identify customer problems Promote the company's products and services Managing and organising deliveries Managing customer enquiries, negotiating services over the telephone. Updating...

  15. Centre Manager

    Kidderminster | Competitive | From Formula One Autocentres

    Centre Manager Established in 1974, Formula One Autocentres set out with a mission to deliver a completely new fast-fit experience to its customers. This would feature clean, modern premises.... Position: Centre Manager Location: Kidderminster, Worcestershire Job Type: Full Time, Permanent Hours: Monday to Friday 08.30 to 18.00 & Saturday 08.30 to 17.00, with a day off in the week. Sunday is ... of the Centre and its equipment on an ongoing basis - Comply with reasonable instruction from Regional Managers, Head Office or the Board of Directors - Recruit and interview all employees for the Centre - Liaise with Head Office and other Departments - Identify any training needs for employees to progress and develop within the Company About you: - Proven experience of working in a busy...

  16. Call Advisor

    Redditch | 16000.0000 | From cms

    Call Advisor Location: Redditch Start date: ASAP Permanent Annual Salary: 16,000 Monday to Friday: 37.5 hours per week Hours of work: between 7am to 7pm (rotating shift) Working for... leading facilities maintenance companywe are currently looking for a Call Advisor. The Call Advisor will be based on one large static site with multiple buildings based on the complex. We are looking for a Call Advisor to join the team. The duties for the Call Advisor: To resolve queries and complaintsby applying a first call resolution plan to each call To create accurate data records ... and delivering solutions in a customer focused and timely manner To achieve call handling targets and standards at all times, providing a professional and knowledgeable approach on all calls aiming to exceed...

  17. Maintenance Call Handler

    Redditch | 16000.0000 | From cms

    Maintenance Call Handler Location: Redditch Start date: ASAP Permanent Annual Salary £16,000- £16,500 per annum Monday to Friday - 37.5 hours per week Hours of work between 7am to 7pm... (rotating shift) Working for a leading facilities maintenance company, we are currently looking for a Maintenance Call Handler . The Maintenance Call Handler will be based on one large static site with multiple buildings based on the complex. We are looking for a Call Advisor to join the team. The duties for the Maintenance Call Handler To resolve queries and complaints, by applying a first call resolution plan to each call. To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required. To enhance the customers...

  18. Project Engineer - Tracker & E-Call

    Warwick | £29 - £31ph | From Gerrell & Hard Limited

    Project Engineer - Tracker & E-Call Warwickshire - Contract Job Purpose The purpose of the role is to project manage the introduction of new or modified Telematics systems, Stolen Vehicle... Tracking, E call, Glonass and lead connected car strategy. The key responsibilities and tasks of the role include: Business Planning: * Manage 5 year commodity strategy & get relevant new technologies to implementation ready within agreed Function budget, resource & timing. * Create engineering guideline documents and archetypes for platform and non-platform engineered components. * Work with application engineer & Product Cost Estimating to set platform commodity programme financial targets based on improved archetypes & strategic suppliers. * Define to application engineer...