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1,000+ call centre jobs in Birmingham

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  1. Call Centre Representative

    Redditch | £11336/annum | From Pertemps - Redditch Commercial

    Call Centre Advisor Permanent Part Time Redditch I am currently working with a rapidly expanding company based in Redditch. This is an exciting Call Centre opportunity to join a Telemarketing... and appointments are logged accurately • Ensure brochures are sent in a timely fashion. • Meet Key Performance Indicator targets, as cascaded by the Call Centre Manager. KEY SKILLS: • Identifying customer needs through effective questioning techniques. • Using objection handling & closing techniques. • Demonstrating excellent company & product knowledge. • Effectively managing call-backs ... team within an organisation that focuses on people development and rewarding talent. You will be using warm leads to call customers to book visits for Field Sales Advisors. Hours are between... See more

  2. Call Centre Team Manager

    Birmingham, West Midlands (County) | £22000/annum | From Next Recruitment Ltd

    Call Centre Team Manager (Working Remotely) Salary: £22,000pa - £12.08ph Experienced Test & Trace Call Centre Team Manager (Working Remotely) Hours of Work – 35 hours per week - 2 Shifts - 8.00am... running of projects through the management, motivation and discipline of Remote Call Centre Interviewers. * Ensure the numbers of interviews achieved are in accordance with individual and team targets. * Responsible for delivering high quality standards for all surveys conducted in the call centre. * Contribute to the continuous improvement of the Call Centre’s efficiency and quality. Job ... targets and for future months. * Monitor and evaluate interviewer calls and provide effective feedback and coaching to interviewers on the outcome of their QC monitoring * Monitor and manage team... See more

  3. Call Centre Team Leader

    Birmingham | £500/hour | From Workforce Staffing Ltd

    Customer Service Team leader Location: Birmingham, initially working from home Salary: £26,000 Per Annum (OTE £29,000)Bonus: Up to £300 monthly Hours: Mon-Fri 9-5, 37.5 hrs a week Due to... increased demand our client is looking to recruit additional Customer Service Team Leaders to join their expanding call centre on a permanent contract. Day to Day duties will include the following ... of managing, coaching and developing a team to ensure that the highest level of service is delivered to customers and also ideally a proven track record of managing a team of agents in a call centre ... of past success. You will have technical aptitude for call centre operations and experience in ensuring quality levels are exceeded within your team... See more

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  5. Service Call Centre Advisor

    Bromsgrove | £17500 - £18500/annum | From Redwood Search

    Service Call Centre Advisor Bromsgrove £9 per hour - Temp to perm Monday to Friday - 37 hours per week Our client is looking to recruit a passionate, dedicated & enthusiastic customer service... advisor to join their rapidly growing business near Bromsgrove. We are looking for enthusiastic candidates who thrive on providing excellent customer service from start to finish. The role - Inbound customer service. Receiving customer enquiries over the telephone & via email. Technical queries & enquiries Offer excellent customer support. Log accurate data against CRM system Outbound calls follow up calls to customers & suppliers. General Administration duties when required Diary management Person specification - Excellent Customer Service, Call Centre & Administration experience... See more

  6. Call Centre Advisor-RAC

    Walsall | £8.72/hour | From Interaction Recruitment

    We are currently recruiting for an Inbound Customer Service Advisor role working for the RAC based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised...) -Call centre experience (useful) Further Details: -£8.72 per hour -Full time hours -Must be flexible Monday to Sunday from 6am-10am -3 week advanced rota -2 full weeks of training -Walsall ... well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role: We are currently recruiting for the RAC’s commercial department ... possible service for these clients, answering any enquiries and helping them with any issues they may be experiencing. -Answering inbound calls from existing RAC commercial members -Answering any customer... See more

  7. IT Cloud & Data Centre Specialist

    Lichfield | £30000.00 - £35000.00 per annum | From Spring

    IT Cloud & Data Centre Specialist Cloud / Data Centre / Infrastructure / IT Support / Azure / Office 365 / Permanent / West Midlands My market leading and award-winning client, known for being... great place to work is looking for a driven IT Cloud & Data Centre Specialist to join their growing IT Team. The IT Cloud & Data Centre Specialist will ensure the consistent availability ... training and service capabilities for the Cloud & Data Centre Team *Ensure IT server investment is maximised through efficient utilisation of datacentre technology *Ensuring access to the on-premise ... / Data Centre / Infrastructure / IT Support / Azure / Office 365 / Permanent / West Midlands Spring acts as an employment agency for permanent recruitment and an employment business for the supply... See more

  8. Call Centre Customer Service Representative (CSR

    B63, Halesowen, Dudley | - £19k | From Intouch Games Ltd

    Job title: Call Centre Customer Service Representative (CSR) Location: Birmingham, Halesowen Hours: Full time 40 hours split shifts (8am–4pm, and 4pm–12am) and 2 weekends (sat, sun) per... month. Salary: £19,000 + bonus (up to £175 per month) + comprehensive benefits (inc private pension, free onsite gym, free daily breakfast/lunch + much more). Call Centre Customer ... the opportunity to progress your career across multiple departments here at Intouch Games Ltd! In this position, you will work as part of a close knit, collaborative contact centre team who are at the heart ... of online and mobile based games! You will respond to customer queries through Live Chat, email and phone calls and accurately document each customer interaction whilst upholding the highest levels... See more

  9. Call Centre Advisor-Part Time-RAC

    Walsall | £8.72/hour | From Interaction Recruitment

    Part Time: Monday to Friday 8am-12pm (full time training may be required for up to 2 weeks) We are currently recruiting for an Inbound Customer Service Advisor role working for the RAC based in the...) -Excellent communication skills (essential) -Professional telephone manner (essential) -Call centre experience (useful) Further Details: -£8.72 per hour -Part time hours -Monday to Friday ... City Centre. Role: We are currently recruiting for the RAC’s commercial department who are looking to recruit a number of Customer Advisors to join their team of Incident Managers. This role will ... experiencing. -Answering inbound calls from existing RAC commercial members -Answering any customer questions and providing high levels of customer service -Taking details regarding the vehicle breakdown... See more

  10. Call Centre Advisor-Part Time-RAC

    Walsall | £8.72/hour | From Interaction Recruitment

    Part Time: Monday to Friday 4pm-8pm (full time training may be required for up to 2 weeks) We are currently recruiting for an Inbound Customer Service Advisor role working for the RAC based in the...) -Excellent communication skills (essential) -Professional telephone manner (essential) -Call centre experience (useful) Further Details: -£8.72 per hour -Part time hours -Monday to Friday ... City Centre. Role: We are currently recruiting for the RAC’s commercial department who are looking to recruit a number of Customer Advisors to join their team of Incident Managers. This role will ... experiencing. -Answering inbound calls from existing RAC commercial members -Answering any customer questions and providing high levels of customer service -Taking details regarding the vehicle breakdown... See more

  11. Call Centre Sales Manager Birmingham Quinton £30-35,000 and pension

    Birmingham, West Midlands (County) | | From Euro-Projects Recruitment Ltd

    Call Centre Sales Manager Birmingham Quinton £30-35,000 and pension Can you manage a small team, through a team leader, encourage ideas and create a professional, fun, sales... environment? This is a Call Centre Sales Manager job: * Join a Call Centre management team at an innovative customer service focused business. * Manage a team of 15, through a Team Leader, in the customer contact team of the call centre. * Manage the way the call centre manages telephone call to improve efficiency and to increase cross-sales of add-on products and improve sales conversion ... through the call centre sales process, and look for ways to improve customer satisfaction ratings. What is it like to work there? * This is an ambitious team, in a newly refurbished facility... See more

  12. Contact Centre Associate

    Wednesbury | £9,128 per year | From JobFlurry

    At MSC, we pride ourselves on driving ambition, standing by our values and investing in our people. We have a people-centric mindset, whether that's our associates or our customers, people are at... achievement. You will be immersed in our people-centric culture and you will feel the difference here, we guarantee it! We really are an ambitious bunch and we know that to achieve our goals, we need more talent. That's where you come in! Your part in the team As a Contact Centre Associate , you will form part of our Contact Centre team and you will play an integral part in our Customer ... excellent multitasking and organisational skills. You'll have to manage your emails and handle phone calls whilst displaying attention to detail and ensuring that your customers receive a positive... See more

  13. Contact Centre Associate

    Wednesbury | | From MSC

    At MSC, we pride ourselves on driving ambition, standing by our values and investing in our people. We have a people-centric mindset, whether that’s our associates or our customers, people are at... and handle phone calls whilst displaying attention to detail and ensuring that your customers receive a positive ;You’ll also need excellent communication skills to succeed as a Contact Centre ... and personal development is just as important to us, as it is for you. We are truly committed to unlocking your full potential and recognising your every ;You will be immersed in our people-centric ... the team As a Contact Centre Associate , you will form part of our Contact Centre team and you will play an integral part in our Customer Experience department. In your new role, you will be the first... See more

  14. Contact Centre Advisor

    Birmingham | | From 360 Resourcing Solutions

    Does a fast paced, sales through service, customer centric role excite you? If so, then our client would love to hear from you.Our client is an outsourcing company who have been serving the Motor... Industry for over 12 years and they’re still expanding.Telephone based, their Contact Centre Advisor’s primary focus is to ensure customer’s vehicles are booked into the relevant dealerships across ... previous selling experience. What are they looking for in our Contact Centre Advisor? - A personable, friendly telephone manner - Good IT skills - Able to demonstrate Customer Care excellence - Previous selling skills - Confident communication skills - Good attention to detail - Enthusiastic work attitude - A team player - Target driven What are the benefits of joining their team as a Contact Centre... See more

  15. Contact Centre Supervisor

    Wednesbury | | From MSC

    At MSC, we pride ourselves on driving ambition, standing by our values and investing in our people. We have a people-centric mindset, whether that’s our associates or our customers, people are at... are truly committed to unlocking your full potential and recognising your every ;You will be immersed in our people-centric culture and you will feel the difference here, we guarantee it!We really are an ambitious bunch and we know that to achieve our goals, we need more talent. That’s where you come in! Your part in the team As a Contact Centre Supervisor, you will form part of our Contact Centre team and you will play an integral part in our Customer Experience department. You will have 13 direct reports and we need you to put your team first and encourage a culture of high-performance... See more

  16. Head of Cloud Centre of Excellence

    Birmingham | | From DLA Piper

    Job Description - Head of Cloud Centre of Excellence (21000038)Job Description Head of Cloud Centre of Excellence - (21000038)Description Our Technology Landscape. Your Shape. Redefine... Technology. Few organisations offer the opportunity to establish a Cloud Centre of Excellence and introduce new ways of working that support a cloud-based operating model. DLA Piper offers you all that - and more. As Head of Cloud Centre of Excellence you will lead and accelerate the adoption of cloud platforms, as well as transition existing IT components and services from our data centres to ... the centre of the conversation and client services. Bringing significant experience as a Cloud leader in an international, complex matrix organisation, you will have a breadth of expertise within... See more