Customer Collections Advisor - Account Research Specialist
Starting salary £18,190 - Rising to £19,300
Full time & permanent contract / 40 hours per week
5 days out of 7 Monday to Sunday between... the hours of 8am 8pm
5-week training programme fully paid!
Sales or strong customer service experience required
-Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances; agree customer outcomes and solutions including taking payments, making payment plans, referring to a Debt Management Company or other
-Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.
-Utilizes extensive... See more