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600+ call centre jobs in Sunderland

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  1. Team Leader - Call Centre

    Newcastle upon Tyne | | From CCA Recruitment Group

    We're on the looking for talented Call Centre Team Leaders to work on a 3 month contract for our client's busy Contact Centre. We're offering immediate interviews, so apply today! Role: Call Centre.... The role of the Call Centre Team Leader 3 month FTC is to lead, develop and manage a team of Customer Service Advisors in line with local campaign and partner requirements across multiple locations and work streams.The role will work alongside campaign managers, including Site Lead/Senior Operations Manager and Heads of Department.The Call Centre Team leader 3 month FTC will develop the Customer ... leader of peopleCommunicates and presents comfortably at a high level - both written and verballyExperience in similar Call Centre Team Leader within contact centres is essentialComfortable in remotely... See more

  2. Call Centre Advisor

    Newcastle upon Tyne | £18500/annum | From Interaction Recruitment

    Call Centre Advisor Salary: £18,000 to £18,500 My client wants hard working customer service advisors to join their growing business. Your main responsibilities Taking inbound... calls Making outbound calls Dealing with clients and customers Answering emails Answering queries in a professional manner Responding to queries in a timely manner General administration duties To be considered for the role you must: Have excellent communication and interpersonal skills Have excellent organisational skills Have an excellent telephone manner Work well independently and as well as part of a team Have a flexible approach to work and workload Be IT literate... See more

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  4. Call Centre Representative

    Sunderland, Tyne and Wear | £9.01/annum | From Gi Group

    Our client, the national postal service, a highly successful business and a household name, has exciting NEW opportunities for Call Centre personnel to commence Monday 30th November at Doxford Park... Sunderland. This urgent and important role involves working in a call centre environment providing Customer Service for a 12 week long campaign so looking for experienced candidates who can commit ... completed successfully in order to begin the assignment going live when completed. Essentials * MUST have previous contact centre experience * MUST have proven customer service experience * MUST be ... Bank holidays If you're an experienced contact centre/customer service representative available immediately and can commit to 12 weeks on continuous work, apart from Christmas Bank holiday, at... See more

  5. Call Agent

    Washington, Tyne and Wear | £9 per hour | From MTrec Commercial

    The Company Our client is an established and highly successful Washington based customer service organisation. Due to growth and expansion towards Christmas they are now recruiting for ... Customer Service Call Handling Agents to support their various blue chip and high profile customers. If you have had previous inbound call handling experience and you are able to provide a great customer experience... See more

  6. Call Advisor

    Cramlington | From £17,576 to £18,657 per annum | From MTrec Commercial

    The Company Our prestigious client is an established and highly successful Newcastle based customer service organisation. Due to growth and expansion towards Christmas they are now... recruiting for Customer Service Call Advisors to support their various blue chip and high-profile customers. If you have a background in any form of customer services and you are able to provide a great customer experience... See more

  7. Team Leader - Call Centre

    Newcastle upon Tyne, Tyne and Wear | £22800/annum | From CCA Recruitment Group

    We're on the looking for talented Call Centre Team Leaders to work on a 3 month contract for our client's busy Contact Centre. We're offering immediate interviews, so apply today! Role: Call Centre.... The role of the Call Centre Team Leader 3 month FTC is to lead, develop and manage a team of Customer Service Advisors in line with local campaign and partner requirements across multiple locations and work streams. The role will work alongside campaign managers, including Site Lead/Senior Operations Manager and Heads of Department. The Call Centre Team leader 3 month FTC will develop ... part of a team An effective leader of people Communicates and presents comfortably at a high level - both written and verbally Experience in similar Call Centre Team Leader within contact centres is... See more

  8. Operations Manager (Customer Service Centre

    Longbenton, Tyne and Wear | £30,734 Pro Rata | From Driver and Vehicle Standards Agency.

    At the Department of Transport (DfT), we aim to deliver the very best in transportation standards across the UK. Our work is dynamic and challenging, affecting most of the country’s population every... centre. This includes our procedures, Certificate of Processional Competence (CPC) and Recording and Evidence (R&E) team, RSIS, and training. You’ll also be the joint lead for our Customer Service Excellence (CSE) and Contact Centre Accreditation (CCA).. It’s a wide-ranging and challenging role that covers strategic direction but also considerable resource planning, quality control across our customer ... . Improve contact centre service across the board. Draft procedure notices and play an active part in the development of procedures. Advise and guide our CPC R&E team. Make sure all training is... See more

  9. Inbound Call Handler

    North Shields | From £17,576 to £18,657 per annum | From MTrec Commercial

    The Company Our prestigious client is an established and highly successful Newcastle based customer service organisation. Due to growth and expansion towards Christmas they are now... recruiting for Inbound Customer Care Call Handlers to support their various blue chip and high-profile customers. If you have a background in any form of customer services and you are able to provide a great customer experie... See more

  10. Operations Manager (Customer Service Centre

    Longbenton, Tyne and Wear | £30,734 Pro Rata | From Operations Manager (Customer Service Centre

    At the Department of Transport (DfT), we aim to deliver the very best in transportation standards across the UK. Our work is dynamic and challenging, affecting most of the country’s population every... centre. This includes our procedures, Certificate of Processional Competence (CPC) and Recording and Evidence (R&E) team, RSIS, and training. You’ll also be the joint lead for our Customer Service Excellence (CSE) and Contact Centre Accreditation (CCA).. It’s a wide-ranging and challenging role that covers strategic direction but also considerable resource planning, quality control across our customer ... . Improve contact centre service across the board. Draft procedure notices and play an active part in the development of procedures. Advise and guide our CPC R&E team. Make sure all training is... See more

  11. Inbound Customer Service Call Handler

    Cramlington | From £17,576 to £18,657 per annum | From MTrec Commercial

    The Company Our prestigious client is an established and highly successful Newcastle based customer service organisation. Due to growth and expansion towards Christmas they are now... recruiting for Inbound Customer Service Call Handlers to support their various blue chip and high-profile customers. If you have a background in any form of customer services and you are able to provide a great customer exp... See more

  12. Customer Service Advisor – Newcastle - Flexible Working Available

    Newcastle Upon Tyne | £18,500 per annum | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself.... Monday – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs ... as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers. Where you’ll work: Newcastle –  we’re in a great location in the city centre with public transport close to... See more

  13. Centre of Excellence (CoE) Managers, Newcastle

    Newcastle upon Tyne | | From Evenbreak

    Centre of Excellence (CoE) Managers, NewcastlePosted: 20 Nov 2020Closes: 20 Dec 2020 Newcastle-upon-Tyne, North Region UK Competitive Permanent & Full-time PwC_42774BR Job descriptionQuality is... people, their skills and the technology available, as we continue to radically modernise our business and the way we serve our clients.Learn more about The Future of Audit. Centre of Excellence (CoE) Managers, NewcastleA career in our Assurance Transformation Centre of Excellence practice, within Assurance Transformation Services, will provide you with the opportunity to be responsible for... See more

  14. Centre of Excellence (CoE) Managers, Newcastle

    Newcastle upon Tyne | | From PwC

    Job descriptionQuality is at the heart of what we do. Combining passionate people with leading technology, we work together to build trust in society. We put the team first and solve important... of Audit. Centre of Excellence (CoE) Managers, NewcastleA career in our Assurance Transformation Centre of Excellence practice, within Assurance Transformation Services, will provide you with... See more

  15. Customer Service Advisor – Newcastle - Flexible Working Available

    Newcastle Upon Tyne | £18,500 per annum | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself.... Monday – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs ... as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers. Where you’ll work: Newcastle –  we’re in a great location in the city centre with public transport close to... See more

  16. Call Handler

    South Shields | £8.20 - £8.72/hour | From Pertemps Newcastle

    CALL HANDLER South Shields, NE33 1RF Working 4 days per week, temporary, ongoing contract Hourly pay rate: National Minimum wage Our client is looking to recruit a highly-professional, energetic... enthusiastic and experienced outbound Call Handler to contact students to fill out a short questionnaire. The company offers a fantastic working environment and team spirit. The students you contact will have recently completed or withdrawn from, a course at their local college, council or training provider. You will reach people of all ages, from all areas of the country and occasionally ... and filling in the survey as requested by the client. Meeting targets in a fast and fun environment. Ensuring your calls are compliant and adhere to company regulations. Skills and Knowledge: Confident... See more

  17. Team Leader - Process for the Acceptance of Clients & Engagements (PACE) - Newcastle Delivery Centre

    Newcastle upon Tyne | | From EY (Ernst & Young)

    L2-1 PACE Team LeaderPACE - Client & Engagement Continuance & AcceptanceNewcastle Delivery CentreWithin the professional services environment, application of effective client and financial risk... of service quality, contain the threat of litigation, limit damage to our reputation and achieve full fee recovery.The Delivery Centre PACE (Process for the Acceptance of Clients & Engagements) team is a new team which is being established within the Newcastle Delivery Centre to centralise and standardise the PACE process across clients and engagements within EY.The centralised PACE team will support EY ... leader to join the new PACE team, within the existing Newcastle Delivery Centre team. This new team will support EY's UK businesses with the first line of PACE completion. Your key... See more