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400+ call centre jobs in Newcastle

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  1. Call Centre Advisor

    Newcastle upon Tyne | £18538/annum | From Interaction Recruitment

    Call Centre Advisor Salary: ££18,538 My client wants hard working customer service advisors to join their growing business. Your main responsibilities Taking inbound calls Making... outbound calls Dealing with clients and customers Answering emails Answering queries in a professional manner Responding to queries in a timely manner General administration duties To be considered for the role you must: Have excellent communication and interpersonal skills Have excellent organisational skills Have an excellent telephone manner Work well independently and as well as part of a team Have a flexible approach to work and workload Be IT literate... See more

  2. CONTACT CENTRE SUPERVISOR

    Newcastle Upon Tyne | - £24k | From Verisure

    CONTACT CENTRE SUPERVISOR Newcastle Full-time Salary: £24,000 pa Basic + up to £8,000 pa Performance Bonus Working hours: 40 hours per week ­ Shift Pattern: 8am to 5pm, 12pm to 9pm... lieu) What we’re looking for We are searching for a dedicated, supportive Call Centre Supervisor to join our growing team in our Newcastle Centre of Excellence, who can coach and motivate our call centre agents. The Call Centre Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their inbound and outbound calls. They will continue to ... respond and call potential customer Ensure agents understand and comply with all call centre objectives, performance standards, processes and policies Answer agent questions regarding best practices... See more

  3. CALL CENTRE CUSTOMER ADVISOR/ CALL HANDLER

    Houghton le Spring | £9.46/hour | From Pertemps Newcastle

    CALL CENTRE CUSTOMER ADVISORS Pay rate up to £9.46 per hour 37 hours per week between 6am and 8pm over 5 days out of 7 Penshaw Temporary to Permanent We are looking for call centre customer... of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before. Opportunities and excellent training will be given to those without call centre experience. This will pay a starting salary of up to £9.46 per hour pay rate depending on ... advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge... See more

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  5. Call Center Manager

    Gateshead | | From myGwork

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our.... What you will be doing As our Call Centre Manager, you will be responsible for managing day-to-day operations for one or more teams of Customer Care Advisors. Providing planning, direction ... of experience of working in a call centre environment and have worked in a Management or Supervisory capacity previously Added bonus if you have: Payments industry knowledge Relationship building ... and/or email. Tracks and reports contact center performance against KPI's, objectives and goals, e.g., quality, call volume, customer satisfaction, etc. Ensures professional and courteous customer... See more

  6. Customer Support Advisor (Alarm Receiving Centre Nights

    Newcastle Upon Tyne | - £19k | From Verisure

    CUSTOMER SUPPORT ADVISOR – ALARM RECEIVING CENTRE (Nights) Newcastle Full-time Salary : £19,000 pa Basic + Night Shift Bonus + up to £1,200 pa Performance & Attendance Bonus Working Hours... Worked in a call centre environment Experience/knowledge in security Benefits 29 days annual leave including bank holidays, increasing to 31 days after one years’ service (prorated) Career ... and resonate in each of us, in everything we do, and this is the reason why we have been awarded “Contact Centre of the year 2019” (UKCCF) We’re growing fast, and we need passionate and committed people to join us as we open our new Centre of Excellence in Newcastle. Duties & Responsibilities Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police... See more

  7. Customer Support Advisor (Alarm Receiving Centre Afternoon Shifts

    Newcastle Upon Tyne | £19,000 pa + up to £1,200 pa Performance Bonus | From Verisure

    CUSTOMER SUPPORT ADVISOR – ALARM RECEIVING CENTRE Newcastle Full-time Salary : £19,000 pa - £ 22,000 pa Basic + up to £1,200 pa Performance & Attendance Bonus Working Hours: 9-hour shifts.... Ability to show patience, empathy and compassion. Desired Worked in a call centre environment Experience/knowledge in security Benefits 29 days annual leave including bank holidays ... and small businesses. Our values and behaviours are meaningful and resonate in each of us, in everything we do, and this is the reason why we have been awarded “Contact Centre of the year 2019” (UKCCF) We’re growing fast, and we need passionate and committed people to join us as we open our new Centre of Excellence in Newcastle. Duties & Responsibilities Processing Alarms signals received from... See more

  8. Audit Manager - Centre of Excellence

    Newcastle upon Tyne | | From Michael Page International

    Bullet pointsBig 4 Accountancy FirmBecome an audit specialistAbout Our ClientOur client, a leading Big 4 firm, has offices in Glasgow, Edinburgh and Aberdeen and provides auditing, accountancy and... consulting services to their clients.Job DescriptionA career in our client's Audit Centre of Excellence practice will provide you with the opportunity to be responsible for developing functions within the business that support audit engagement teams and audit quality efforts. You'll focus on enhancing services related to data auditing, business analytics, visualisation and leveraging of analytic technologies to evaluate complex Enterprise Systems for audit and non audit services.As part of our client's team, you'll work with a broad and diverse range of clients, exposuring you to businesses... See more

  9. Customer Service Advisor – Newcastle

    Newcastle Upon Tyne | £18,500 | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself.... Monday – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs ... as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers. Where you’ll work: Newcastle –  we’re in a great location in the city centre with public transport close to... See more

  10. Customer Service Advisor – Newcastle

    Newcastle Upon Tyne | £18,500 | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself.... Monday – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs ... as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers. Where you’ll work: Newcastle –  we’re in a great location in the city centre with public transport close to... See more

  11. Care Assistant

    Chester Le Street | £9 per hour + mileage | From Comfort Call

    Community Care Hero - NE8, NE9, NE10 and DH3 Not all Superheroes wear capes!! Would you like? To be part of the UK’s largest community based care companies To brighten our...! Comfort Call is an equal opportunities employer. * Terms and conditions apply. Sherif Hill, Bensham, Low Fell, Harlow-Green, Felling and Birtley... See more

  12. Market Researcher (outbound calls) - WFH

    Newcastle upon Tyne, Tyne and Wear | £8.85 - £9.12/hour | From Cordant People

    EVENING AND WEEKEND WORK! FANTASTIC VIRTUAL CALL CENTRE OPPORTUNITY TO WORK FROM HOME! Cordant People are excited to be recruiting on behalf of a Global leader within the market research... process for you to follow. Although you are paid by the hour this is a targeted role and your performance will be monitored. All applicants should ideally come from a call centre background and be ... industry. Our clients are the experts when it comes to composing and rolling out campaigns tailored to their customers requirements offering a tailored service at all times. In order to support them with their most current recruitment drive we are looking for telephone interviewers to work remotely from the comfort of your own home. Making outbound calls to members of the public, students... See more

  13. Care centre manager

    Sunderland, Tyne and Wear | £21283/annum | From Barker Ross

    We are actively seeking a Care Centre Manager to work on a full time basis at a nationwide known pharmeceutical company based in Sunderland. This is a full time role working 9:00 am until 17:00 pm... Monday to Friday. Experience is required but the company is interested in a candidate with a can do and willing to learn attitude. As a Care Centre Manager you responsibilities will be; Carrying out staff monthly 1-2-1's and appraisals Assisting in training and development of staff by providing on-the-job hands on training Managing staff issues ( such as disciplinaries ) Staff recruitment as and when required Ensuring Health and Safety procedures are adhered to You will also be responsible for; Processing clients orders - picking, checking, packing and dispatching client orders... See more

  14. Customer Service Advisor - Teesside

    Stockton-on-Tees, County Durham | | From myGwork

    Why apply for this role? Santander is all about providing our customers with an experience that's second to none. Within the Specialist Contact Centre, we pride ourselves on delivering an excellent... standard of service to customers calling about their Mortgage or Loan. As an important member of our virtual contact centre team, you'll work from home in this role. However, we will need you to be ... everyone we speak with. What we're looking for in you is a genuine passion and drive to be part of our successful team. What you'll be doing * Servicing inbound calls from customers, brokers ... updated * Performing high value financial transactions on customers' accounts * Achieving key performance indicators based on customer satisfaction and service whilst still achieving a set average call... See more