Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on
some of the most challenging and relevant issues in financial services and technology. Our....
What you will be doing
As our Call Centre Manager, you will be responsible for managing day-to-day operations for one or
more teams of Customer Care Advisors. Providing planning, direction ... of experience of working in a call centre environment
and have worked in a Management or Supervisory capacity previously
Added bonus if you have:
Payments industry knowledge
Relationship building ... and/or email.
Tracks and reports contact center performance against KPI's, objectives and goals, e.g.,
quality, call volume, customer satisfaction, etc.
Ensures professional and courteous customer... See more