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1St Line Customer Service jobs in Esher

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  1. 1st Line Service Desk (Temp to Perm

    City Of London | £90 per day | From Concept Resourcing

    Concept are actively recruiting for IT Service Desk Analyst's (1 st line) in central London. You will be working for a leading IT Services organisation, on their rapidly growing Service Desk... This is a fantastic opportunity for a junior Service Desk Analyst looking for an organisation where they can progress their skill set. Job responsibilities; - Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable) - Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured - Provide an excellent level of customer service to internal and external customers Experience needed; - Have an understanding of basic IT fault...

  2. 1st & 2nd Line Helpdesk Support / Service Desk

    London | 18000.0000 | From Key Careers

    We are looking for a 1st Line Helpdesk / Service Desk Technical Support specialist to provide, 1st Line Application support around a number of Microsoft Windows based applications. Ideally... will have, An MCP, MCSA or be studying towards with at least 6 months experience supporting users on a helpdesk or service desk. A clear and concise telephone manner. Strong customer service and support skills. Strong troubleshooting skills in a Microsoft Windows environment. Desirable , Any experience VoIP, Unified Comms, Telecommunications, Skype for Business would be highly advantageous but not essential. This is a good opportunity in a growing company with lots to learn and significant career opportunity...

  3. IT Support /1st line / IT Service Desk

    Guildford | 18000.0000 | From Guildford Technology - Accounts

    IT Support /1st line / IT Service Desk sought for a prestigious organisation with head quarters in Guildford As the first point of call within IT you will be responsible for providing support to... internal users, prioritising issues and escalating them where needed. The purpose of this role is to provide IT Support, the post holder will perform a broad range of IT support (Windows technologies, PC support, software) Specific Skills and abilities: Good Customer Service Skills, both written and face to face Knowledge on Active Directory Knowledge of Windows operating systems Knowledge of Microsoft Office Suite Ability to build PC’s and Laptop PC’s Driving Licence as some remote support might be required. Quick learner and has a logical troubleshooting approach Experience in...

  4. Helpdesk Analyst - Service Desk - 1st Line

    London | 100.0000 | From Michael Rothstein Ltd

    Helpdesk Analyst - Service Desk - 1st Line Great opportunity arises with top London Bridge based firm for an enthusiastic 1st Line Support Specialist able to prioritise tickets and effectively... escalate critical issues. Ideally with experience working on a Helpdesk/Service Desk/Applications Support Team you will be the first point of contact for all incoming tickets - working via emails and providing telephone assistance. Tickets will be received via Team Foundation Server TFS and this role offers exposure to this as well as Salesforce and other technologies (including C# and Javascript). The ideal candidate will have a good, broad understanding of IT technologies such as Microsoft Office skills, including Word, Excel & Outlook (knowledge of Visual Studio & SSMS desirable...

  5. 1st Line Support / Service Desk / Support Analyst

    London | 24000.0000 | From Picture More

    1st line support/Service Desk/Support analyst - Office 2010/Active Directory/Windows 7/BES We have the opportunity for a 1st line support analyst to join a large global law firm in a fast-paced... looking to secure a role within a firm that values can employee development **Previous legal or professional services experience preferred** Responsibilities include: Being the 1st point of contact for queries and issues Answering and logging service desk calls Where necessary escalate the call, in a timely manner Keeping the end-user and other members of the IT Department informed of progress ... to prioritise issues in line with business imperatives. Methodical in approach to resolving end users issues. Good problem-solving skills. Team player. Good time management skills. Good...

  6. 1st Line Support Analyst / Customer Service - £18k - £22k

    Upminster | £18000 - £22000 per annum | From Deerfoot IT Resources Ltd

    1st Line Support Analyst - £18k - £22k Logistics Upminster, Great London Are you currently working in a customer focused role wishing to pursuit a career in IT Support? We are working with... role may be suited to candidates with the following job titles: - Customer representative, Customer support, Customer Service, 1st Line Support, Helpdesk Support, Service Desk support. We are keen to ... within the IT and show an ability to take of problems. Desirable Skills *Receive and record details of customer problems, prioritising and then resolving them *Provide 1st line support with ... learn new skills. This truly is an excellent opportunity to start a career within IT. Working within a challenging, but exciting IT Service Desk, you will be supported by team members and your line...

  7. 1st Line - Helpdesk - Service Desk - Desktop - Server - Network

    Leatherhead | 20000.0000 | From Reflex Computer Recruitment Ltd

    1st Line - Support Engineer - Technical Support - Service Desk - Helpdesk - 1st Line Technical Engineer - Leatherhead, Surrey - £20,000 - £22,000 plus Company Benefits! Brief summary of Job... Description: 1st Line - Support Engineer - Technical Support - Helpdesk - 1st Line Technical Engineer sought for a well-established and rapidly expanding and leading IT Managed Service Provider. You will respond to and resolve alerts, incidents and service requests knowledgeably within the service level agreement. Key Skills Required: Experience working within a SLA driven Helpdesk ... supports accreditations to work towards i.e. Cisco, Microsoft My client are looking to reward the successful 1st Line Helpdesk Engineer - Support Engineer - Service Desk a salary of up to £22,000...

  8. 1st Line Service Desk Advisor; Holborn; up to £26k Benefits

    London | 23000.0000 | From Langley James

    1st Line Service Desk Advisor; Holborn; up to £26k + benefits 1st Line Service Desk Advisor, paying up to £26k is required by a 150 year old, award winning London Law Firm at their offices in... Heart of London's business centre. With an office in London and Paris the Company have a legal team that's 250 strong as they continue with their constant drive for excellence. Working as part of a small team, the Service Desk Analyst will be part of the 1st Line team which supports approx. 250 end users. As well as experience of the technology, you will have experience of dealing with prioritising requests, incidents and change control all within an ITIL environment. The ideal IT Service Desk Advisor will have experience (ideally 2 years) with the following technologies: ·Call...

  9. 1st Line Support/Service desk support/Windows/Mac OSx/AD

    London | 24000.0000 | From HW Select

    1st Line Support/Service desk support/Windows/Mac OSx/AD 1st Line Support/Service desk support/Windows/Mac OSx/AD required to join a leading production company based in West London. The ideal... resources; keep builds current through security patches and software version upgrades as required. Manage networked printers, keeping service outages to an absolute minimum; escalate work to third parties in accordance with existing maintenance agreements, provide workarounds for staff and give regular status updates. Key skills: Minimum of 1-2 years related experience in a 1st line role. Experience ... the ticket logging system. Escalate Incidents and/or Problems to Management, 3rd Line support or 3rd party suppliers as required, according to established procedures. Build, install and configure PCs...

  10. 1st Line Service Desk Engineer - Central London - BPM

    London | 20000.0000 | From Orbis Resourcing Ltd

    A 1st Line Service Desk Engineer with Managed Service experience supporting Windows, Office 365, and Cisco Networking, is required for an IT Services provider based nr. Wandsworth Town Station... London. Role: 1st Line Service Desk Engineer Salary: Up To £24kpa Benefits: Will pay for technical Qualifications/Certifications + more Location: Central London General Summary: This is a 1st Line Service Desk Engineers position within Our Clients Technical Services Department. The successful candidate must have at least 6 months experience in a similar MSP role and display a sound ... information has been gathered as possible Help triage and dispatch all new tickets and monitoring alerts to other 1st Line Engineers, escalate in line with our clients Incident management processes or...

  11. 1st Line Support

    London | 17000.0000 | From COLLECTIVE RECRUIT LTD

    1st Line Support Engineer GBP17-21k pa Permanent,London Our client in Central London is seeking a 1st Line IT Support Engineer to start immediately!!! You will be responsible for · Incident...; logging, troubleshooting, setting the customers expectations on resolution times, etc. Essential Skills and Experience · At least 12 months experience in a client facing role, acting as 1st Line IT ... management systems. · Handling and managing Service Requests: Install, configure and replace Software/Hardware, password resets, configuring and provisioning equipment and software for new joiners, Telephony support for Cisco VoIP, etc. · Running reports as instructed by internal staff and clients · Monitoring support mailboxes and responding to clients within the agreed SLAs · Desk side (2nd Line...

  12. Customer Service Advisor

    Reigate | £24k - 27k per year + Benefits | From Line Up Ltd

    Customer Service Advisor - Telecommunications background is preferred - Reigate - Permanent My client is a very successful growing Telecoms organisation, they are a customer-driven... themselves on providing a caring customer service and delivering technology with purpose. You will also manage allocated work pools. The successful candidate will be responsible for providing front line customer service. Answering incoming calls, emails, and web chats.Raising faults and orders with relevant suppliers following agreed processes Necessary skills for the job: At least 5 GCSE's ... results-oriented communications company that provide business telephone systems and complete communication solutions. They are looking to take on a new Customer Service Advisor. Key...

  13. PACS RIS LIMS 1st 2nd 3rd Line Customer Support Engineer Linux

    London | 50000.0000 | From Pro-Quest Resourcing Ltd

    PACS RIS LIMS 1st 2nd 3rd Line Linux Customer Application Support Engineer Healthcare Location: Barnet North London Salary: 42-62K + excellent benefits package + career progression PACS RIS...) and technologies (DLT, LTO) Competencies Excellent customer service skills (ability to listen and understand customer`s needs) in an 1st line / 2nd line 3rd line support capacity; Desire to help, empathy; Highly ... LIMS 1st 2nd 3rd Line Linux Customer Application Support Engineer Healthcare Systems (picture archiving and communication system) Deployment and Support Engineer will effectively deploy PACS ... care! PACS RIS LIMS Linux 1st 2nd Line 3rd Customer Application Support Engineer Healthcare Systems responsibilities: Effectively deploy PACS software and maintain the deployment testing...

  14. 1st Line Support - Up to £23,000pa

    London | £21,000 - £23,000pa | From Clearwater People Solutions

    1st Line Support – 12 month FTC rolling – up to £23,000pa Our Client, based in London Bridge, is currently looking to recruit a 1st Line Support Engineer to join them on a permanent basis on a 12...; • Citrix • Exchange Key Words – 1st Line / Desktop / Service Desk / Support / Active Directory / Exchange / Microsoft / Printers / Solutions / Troubleshooting / Citrix / BAU / Project To ... this will be a very fast paced and pressurised role. Someone who has worked within a similar team size is desirable. Key responsibilities for the 1st Line Support: • Provide 1st Line Desktop support to over 3,000 Users across the UK • Taking initial calls on the Service Desk and log onto ticketing system • Interact and engage with End Users ensuring you are providing good customer service...

  15. 1st Line Support Engineer

    London | 20000.0000 | From James Recruitment

    London EC post code - 1st Line Engineer up to £23,000 Our client a leading UK IT services company is currently looking for a 1st line support engineer to join this fast paced and growing... business. The job role will include: To be the first point of contact and provide 1st line IT support via telephone, email and internet to the customers To log all customer requests on the system with complete information and the correct priority rating, and assign as appropriate To carry out initial diagnosis and basic troubleshooting to resolve issues. To escalate issues to Customer ... equivalent within an ITIL customer service environment Desktop support experience in Windows environment Experience of desktop, laptop & printer hardware support Experience of AD administration...

  16. 1st line Support Engineer

    London | 20000.0000 | From Ultimaze Ltd trading as TSR Select

    1st Line Support Engineer Experience: IT Support, Server, Exchange, Managed service provider. My client is a fast-growing and innovative London based telecommunication carrier, selling to.... * Answer support questions on our products and services. * Take 1st line troubleshooting step. Taking traces, evaluating logs and making test calls. * Assist with general office administration duties ... industry not to end users, focused on providing the very best service to their corporate customers. The company is dynamic and has a leading portfolio of products such as SIP Trunks and data products. The company is a trusted supplier to over 400 business in London. There is now a requirement for a 1st line support engineer to join the Support Desk. The successful candidate will: * Raise...