1st Line Support Engineer
Our client in Central London is seeking a 1st Line IT Support Engineer to start immediately!!!
You will be responsible for
· Incident...; logging, troubleshooting, setting the customers expectations on resolution times, etc.
Essential Skills and Experience
· At least 12 months experience in a client facing role, acting as 1st Line IT ... management systems.
· Handling and managing Service Requests: Install, configure and replace Software/Hardware, password resets, configuring and provisioning equipment and software for new joiners, Telephony support for Cisco VoIP, etc.
· Running reports as instructed by internal staff and clients
· Monitoring support mailboxes and responding to clients within the agreed SLAs
· Desk side (2nd Line...