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1St Line Customer Service jobs in Esher

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  1. 1st Line Service Desk Analyst

    London | £16 - £18 p hour + Inside IR35 | From Executive Resource Group Ltd

    1st Line Service Desk Analyst - SLA - ITIL - Windows - Active Directory - Exchange - Incident & Requests - Inside IR35 1st Line Service Desk Analyst Our London based Local Authority Client... is seeking a 1st Line Service Desk Analyst to join their internal IT Team. This role has been deemed inside IR35, therefore candidates are required to operate through an umbrella company. The Service Desk Analyst is a desk based role where the primary responsibility is to respond to 1st/2nd line incidents and requests. Main Purpose of the job: To provide, quality, responsive ... environment. 1st Line Service Desk Analyst - SLA - ITIL - Windows - Active Directory - Exchange - Incident & Requests - Inside IR35...

  2. Service Desk Analyst / 1st / 2nd Line IT Support

    Guildford | £25k - £29k pa + 24/day holiday + bank holidays | From ITECCO Limited

    IT Support Technician - 1st / 2nd Line - Service Desk Analyst - £29,000 Role: 1st / 2nd Line IT Support Location: Guildford Salary: £25,000 - £29,000 + 24 days holiday Interviewing... Immediately - Apply Now A long-standing institution are looking for a new member to join their team of IT support analysts. They're looking for a 1st / 2nd line IT support analyst with an all ... holidays Extensive pension scheme Main Responsibilities: - 1st / 2nd Line IT Support Helpdesk and Remote Support Desktop and Software Support Troubleshooting of Hardware Issues Installing ... Server 2010 / 2013 Excellent customer service experience Routers, Switches, Firewalls Experience with Ticketing Systems Windows Server 2008 / 2012 / 2016 Desirable Experience: - SharePoint...

  3. 1st Line IT Service Desk Analyst - Fashion Retailer

    West London | Up to £170 per day | From Context

    1st Line IT Service Desk Analyst – Fashion Retailer A 1st Line IT Service Desk Analyst is required for a three month contract in West London. Working in the busy Service Desk for a well-known... fashion retailer you will provide remote 1st line IT Support to End Users in various stores and sites nationwide. Amazing office and company culture! This is an urgent requirement. Candidates must ... processes to the business from IT Experience required: Previous 1st line IT support experience, supporting a high volume of end users in a high pressured environment Excellent ... meet SLAs Excellent knowledge of Customer Service best practice Additional, desirable experience (not essential): Retail experience supporting store infrastructure and hardware ITIL...

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  5. 1st & 2nd Line Support

    West London | £28k - £30k pa + Bens, OT & On-call | From Refreshing Recruitment Limited

    1st and 2nd Line Technical Support Analyst - Iconic Luxury Retailer - Mayfair Office (2013, 2016, O365), Windows 7 / 10, AD (DNS, DHCP, Group Policy), Telephony, POS / EPOS. As a Support... Analyst with 3 + years experience you will a first class support service both remote and deskside. The client is a luxury retailer so you will support both desktop and EPOS systems. You will be joining a friendly and collaborative team of four 1st / 2nd Service Desk Support Analysts. Salary to £30,000 plus £4k on-call and benefits. Email your CV now to progress ! Office (2013, 2016, O365), Windows 7 / 10, AD (DNS, DHCP, Group Policy), Telephony, POS / EPOS, 1st and 2nd Line Support, Service Desk...

  6. 1st & 2nd Line Service Desk Support - Citrix XenApp, XenDesktop, Windows, Exchange, AD

    London | | From Additional Resources

    1st & 2nd Line Service Desk Support - Citrix XenApp, XenDesktop, Windows, Exchange, AD - National Charity Central London W1 150pd - 3 months - January start We currently have an urgent vacancy... for 2 Service Desk Support Analysts with a National Charity based in the West End of London. Working within a team you will be responsible for providing 1st and 2nd line support to circa 1200 staff ... line technical support including application support of bespoke applications (CRM). We need people who are able to offer: - Solid 1st & 2nd line Service Desk experience in a Microsoft Windows ... certificates, firewalls and anti-virus - Act as an escalation point for 1st Line Service Desk support Analysts - IT Service Desk case logging applications (Track-IT) and prior work experience...

  7. 1st / 2nd Line Support Engineer

    London | £28k - £30k pa + training and great benefits | From Bluefire Consulting Limited

    Job Title:1st / 2nd Line Support Engineer Location:Central London Salary:£28k - £30k plus training and great benefits The Opportunity Are you passionate about IT support? Do you love... / 2nd line support role either in-house or through a managed service provider we'd like to hear from you! To be really successful in the 1st / 2nd Line Support Engineer you will need to have a good ... interacting with others? If so, we have the perfect 1st / 2nd Line Support Engineer role for you. We're an architectural consultancy who works on some of the most challenging projects across the capital who are looking to bring someone in-house to oversee our IT systems as part of our close knit team. The Role In your new 1st / 2nd Line Support role you'll work onsite with around 100...

  8. 1st Line VoIP Support Engineer

    London | £22k - £25k pa | From Recruitment Genius Ltd

    ****Please only apply if you are eligible to work in the UK****** Location: West End (W1 - Walking distance from Piccadilly Circus, Oxford Circus, Leicester Square and Tottenham Court Road... and services. - Take 1st line troubleshooting step. Taking traces, evaluating logs and making test calls. - Assist with general office administration duties. Essential Skills / Experience: - At least ... telecommunication carrier, selling to the industry not to end users, focused on providing the very best service to their channel partners. The company is dynamic and has a leading portfolio of products such as SIP Trunks and data products. The company is a trusted supplier to over 1000 plus channel partners. There is now a requirement for a 1st line support engineer to join the Support Desk...

  9. 1st Line VoIP Support Engineer

    London | £22000 - £25000 per annum | From RECRUITMENT GENIUS

    ****Please only apply if you are eligible to work in the UK****** Location: West End (W1 - Walking distance from Piccadilly Circus, Oxford Circus, Leicester Square and Tottenham Court Road... their products and services. - Take 1st line troubleshooting step. Taking traces, evaluating logs and making test calls. - Assist with general office administration duties. Essential Skills ... based telecommunication carrier, selling to the industry not to end users, focused on providing the very best service to their channel partners. The company is dynamic and has a leading portfolio of products such as SIP Trunks and data products. The company is a trusted supplier to over 1000 plus channel partners. There is now a requirement for a 1st line support engineer to join the Support Desk...

  10. IT Helpdesk / 1st Line Support

    London | £24-26k | From Required IT Ltd

    IT Helpdesk / 1st Line Support JOB TYPE: Permanent SALARY/RATE: £24 - 26k LOCATION: London   Are you a recent IT graduate or junior IT Support professional looking for a company that... can offer long term training and development opportunities and a challenging environment where you hone your technical skills?   We specialize in the design, manufacture and supply of licensed apparel.   You are: Hungry and enthusiastic and looking to prove yourself in a challenging technical environment. Someone with strong communications skills and the ability to manage inbound / outbound telephone and email correspondence. Excellent at problem solving and have a keen eye for detail. Ideally someone that has worked in a customer facing role.   What have we got to...

  11. 1st Line / 2nd Line Desktop Support

    City | £21k - £27k pa | From ARM

    Overview: A leading managed services provider are currently seeking a Service Desk Engineer / Desktop Support Engineer to provide 1st and 2nd line support for a leading household name in the media... world! 1st / 2nd Line Desktop Support London up to £27,000 pa + benefits. Overview: A leading managed services provider are currently seeking a Service Desk Engineer / Desktop Support Engineer to provide 1st and 2nd line support for a leading household name in the media world! This role reports directly to the Operations Manager for on-going local management and direction. The role supports ... -personal skills. Skill/Knowledge Requirements (Academic, Technical, Professional) " 2-3 years of 1st/2nd Line technical support experience " Customer service and satisfaction " Positive attitude...

  12. 1st Line Service Desk Analyst

    Godalming | From £24,000 to £26,000 per annum | From 2i Recruit Ltd

    1st Line Service Desk Analyst - Godalming £24,000 - £26,000 Our niche tech client is seeking a 1 st  Line Service Desk Analyst to join their team. Job Description Logging and managing... incidents and service requests raised by telephone, email and the customer self-service portal. Capturing all details in the Service Desk tool set Ensuring incidents and service requests are ... with software and hardware for both local and remote customer environments Managing PC setup and deployment Deploying and troubleshooting AV Managing AD Group Policies Managing Web and email ... project management methodology Experience of transitioning services from project phases into a live IT environment Experience of reviewing and validating non-functional requirements, test plans...

  13. Desktop Server Helpdesk 1st line and 2nd line support City financial

    City | £25-30K plus package and bonus | From Stream Search Limited

    Desktop Server Help Desk Technician Financial London £25-30K plus package and bonus Desktop Server Helpdesk 1st line and 2nd line support   A great opportunity at a leading boutique UK... and accurate fashion. Job Responsibilities:   1st /2nd Line IT Support issues Answer questions and resolve problems related to technology products and services. Install, configure, test ... internationally. In order to apply you should have proven skills supporting Microsoft Windows 7, MS Office 2010 and Active Directory to 1st line level, software installation and hardware diagnostics ... and expanding environment (we support 5 Officers and some remote users). Present a positive, customer-focused image. Assist with all aspects of daily IT operations ? desktop, notebook & peripheral...

  14. 1st / 2nd Line IT Support Engineer

    London | £18k - £22k pa | From Recruitment Genius Ltd

    This IT-managed service provider consultancy firm has a fantastic new job opportunity for an enthusiastic and motivated 1st / 2nd Line Engineer who is keen to develop their skills and abilities, is... extremely organised and has excellent customer service skills. Working as the 1st / 2nd Line Engineer you will have a great chance to work in a technically rewarding environment that can offer ... of technologies and experiences. As their customers are within the hospitality sector their service operate on a 24 / 7 basis, and as such successful candidates will work on a shift pattern basis 24 hours a day. As a 1st / 2nd Line engineer you will join a growing team and will be involved with assisting the Company's clients within a Helpdesk / Service Desk environment, developing on-going...

  15. 1st / 2nd Line IT Support Engineer

    London | £18000 - £22000 per annum | From RECRUITMENT GENIUS

    This IT-managed service provider consultancy firm has a fantastic new job opportunity for an enthusiastic and motivated 1st / 2nd Line Engineer who is keen to develop their skills and abilities, is... extremely organised and has excellent customer service skills. Working as the 1st / 2nd Line Engineer you will have a great chance to work in a technically rewarding environment that can offer ... of technologies and experiences. As their customers are within the hospitality sector their service operate on a 24 / 7 basis, and as such successful candidates will work on a shift pattern basis 24 hours a day. As a 1st / 2nd Line engineer you will join a growing team and will be involved with assisting the Company's clients within a Helpdesk / Service Desk environment, developing on-going...

  16. Junior Helpdesk / IT 1st Line Support Analyst

    Woking | £18000 - £19000 per annum + Benefits | From Bowerford Associates Limited

    Our client is looking for a Junior Helpdesk / IT 1st Line Support Analyst for their remote and 1st line Services support desk. The role will be answer telephones and emails, dealing with customer... and internal IT queries and allocation of escalated requests to 2nd line operators if you cannot deal with them on the phone. It will involve Incident and ticket management, updating the call management system and working with other teams to progress incident and ticket requests. The right candidate will have some experience years in a service desk environment with excellent customer service ... with a car but not essential. Great role with great progression to 2nd and 3rd line support roles with good training. Please send in your CV for more details Please note that due to a high level...

  17. Junior Helpdesk / IT 1st Line Support Analyst

    Woking | £18k - £19k pa + Benefits | From Bowerford Associates Ltd

    Our client is looking for a Junior Helpdesk / IT 1st Line Support Analyst for their remote and 1st line Services support desk. The role will be answer telephones and emails, dealing with customer... and internal IT queries and allocation of escalated requests to 2nd line operators if you cannot deal with them on the phone. It will involve Incident and ticket management, updating the call management system and working with other teams to progress incident and ticket requests. The right candidate will have some experience years in a service desk environment with excellent customer service ... essential. Great role with great progression to 2nd and 3rd line support roles with good training. Please send in your CV for more details Please note that due to a high level of applications, we can...

  18. IT 1st Line Client Support Analyst

    City | £30000.00 - £35000.00 pa + very good bens | From Streamline Connections Ltd

    1st Line Support Analyst (1st line support, 2nd line, Windows 10, Exchange, Windows Server, Office, Blackberry exchange server, Office, Outlook, customer service, delivery, trading platforms... My client is looking for an enthusiastic 1st Line IT Client Support Analyst to join a small IT Client Services Team to maintain the overall support capacity of the team and also help implement more structured customer support processes to improve the efficiency of the overall IT function. The candidate will have experience of delivering IT support services in a customer focused, time-critical ... service management and implementing processes within the arena. The role includes: *Delivering all aspects of 1st Line Client Support - Call handling, troubleshooting, ownership and resolution...

  19. IT Helpdesk Analyst (1st Line/2nd Line

    London | £100 | From Abalon Limited

    We are currently seeking experienced IT Helpdesk Support Analysts to join our team of contractors. This role covers the London area at a variety of locations throughout the city and the surrounding... area. Successful candidates will be utilised on a variety of in-progress and upcoming 1st and 2nd line support roles. In addition to good all-round IT support skills, candidates must have excellent communication skills as roles will be customer service oriented. The ability to understand and follow pre-scripted processes is also essential. Applicants must be very customer-focused, taking pride in completing work to the highest of standards. Experience Required: Worked/working as an IT contractor via Umbrella or has own Limited Company Previous experience of IT Support roles (1st...

  20. IT Support - 1st / 2nd Line - £20-25K - Chiswick

    West London | £20k - £25k pa | From Senitor Associates Limited

    IT Support - 1st / 2nd Line - £20-25K - Chiswick *****Fantastic opportunity to Join a Worldwide recognised company ***Great Benefits Package - 25 days holiday / 8% Pension / Flexi-time... company offer a fantastic working environment, with a friendly atmosphere - with various progression options depending on your drive and a great benefits package! If you have excellent customer service, communication skills then apply now for more details - salary in the region £20-25K depending on your level of experience and technical skills IT Support - 1st / 2nd Line - £20-25K - Chiswick...