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  1. 1st Line IT Customer Services/IT Support/IT Graduate

    Central London, London | 25000.0000 | From DGI Recruitment Ltd

    1st Line IT Customer Services/IT Support/IT Graduate £25-27k. We are currently seeking candidates for an 1st Line IT Customer Services engineer for a permanent career opportunity with a global.... Working in a small dedicated team you will be responsible for building strong customer service relationships with end users, and assisting the senior engineers in the day to day running of IT services in the local office. The role will envole providing 1st line support to; - Microsoft Windows 7, Windows 10 desktops and laptops - Microsoft Office 2013, 2016 productivity software - Microsoft ... and configuration as well as Office for Mac - Various printers, scanners, some fax services - Polycom Video Conferencing Administration - Enterprise Level AV Administration and Support - Enterprise Level Backup...

  2. 1st Line Support - Service Desk Analyst

    London | £19000 - £25000 per annum | From RECRUITMENT GENIUS

    This company is the holding company of an expanding private healthcare group offering state of the art services in assisted conception and women's health. The group is now one of the UK's leading... provider of fertility and women's health services. As a 1st Line Support - Service Desk Analyst you will be working as part of a small, dynamic, close-knit team. The successful candidate will be ... a requirement. - IT Examination Certified (Bonus) (This could be a Vtek National Diploma and /or Microsoft Accreditation Certification) Service Desk Analyst (1st Line): Location: Harley Street ... Helpdesk calls using Helpdesk Call logging software Dealing with 1st Line Helpdesk Support Calls for the following: - Windows 7 and 10 - MS Office 2010, 2013 and 0365, - Printers. - Scanners - Skype...

  3. IT Service Desk - 1st Line

    Leatherhead, Surrey | 20000.0000 | From Reed Business Support

    My client based in Leatherhead are recruiting for a candidate with experience in IT Support to join them on a permanent basis. You will be responsible for supporting a client base of over 200... clients with Software enquiries. The role will require you to provide daily software support, assisting with troubleshooting issues and resolving them as quickly as possible. The objective is to deliver an excellent standard of software support in alignment with the company's customer support agreement and service level expectations. This is a 100% client interactive role and so ... to customer sites across the country or to attend meetings and so some flexibility will be required. Reed Specialist Recruitment Limited is an employment agency and employment business...

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  5. Service Desk Analyst 1st Line Support - Finance

    London, South East England | 25000.0000 | From Client Server Ltd.

    Service Desk Analyst / 1st Line Support Engineer (Windows Active Directory Exchange Citrix Office). Opportunity to join one of the UKs largest Investment Management firms. As a Service Desk Analyst... you will provide 1st line technical support to a global user base of over 1500, both remote and some hands-on. You'll provide first class customer service to all internal users, resolving issues ... *Microsoft Office knowledge - Outlook, Word, PowerPoint, Excel *Excellent customer service and communication skills *Proactive with excellent organisational skills As a Service Desk Analyst / 1st Line Support Engineer you can expect to earn a competitive salary (to £29k) plus benefits. Send your CV or call for a confidential discussion about this Service Desk Analyst / 1st Line Support...

  6. 1st & 2nd Line Service Desk Support Analyst - Windows, Exchange, AD, Citrix

    London | | From Additional Resources

    IS Service Desk Support Analyst - Windows, Exchange, AD - National Charity, Central London W1 24,800p.a. package (incl. London Weighting 2,800) We currently have an urgent vacancy for a Service... nationally in an ITIL based environment. We are looking for an individual who is able to offer solid Service Desk (Support Analyst) experience in a Microsoft Windows environment providing 1st & 2nd line technical support including application support of bespoke applications (CRM). We need someone who is able to offer: - Solid 1st & 2nd line Service Desk experience in a Microsoft Windows ... security certificates, firewalls and anti-virus - Act as an escalation point for 1st Line Service Desk support Analysts - IT Service Desk case logging applications (Track-IT) and prior work...

  7. 1st Line Support Advisor

    London | Competitive | From THE BUSINESS CONNECTION

    The 1st Line Support Advisor will be responsible for providing 1st line support on a global helpdesk. Working for this international organisation who are going through a period of sustained growth... the 1st Line Support Advisor will join a motivated, quality-focussed team who take exceptional pride in their standards. Based within a fantastic, corporate office with good public transport links ... want to develop and contribute to the companys success. To apply for the 1st Line Support Advisor role, you will have experience within a 1st line helpdesk support role, skills in trouble shooting, Active Directory, MS Exchange and exceptional communication skills. Role: As a member of the team, the 1st Line Support Advisor will be responsible for providing support to local...

  8. ICT Custoemr Support Service 1st Line and 2nd Line

    London, South East England | 320.0000 | From Corus Consultancy

    ICT CUSTOMER SUPPORT SERVICE (1ST LINE & 2ND LINE SUPPORT) UP TO £325 PER DAY LIMITED (OUTSIDE OF IR35) SC CLEARANCE PREFERRED The main function of the role is to provide 1st and 2nd line support... to the Inquiry's IT systems, and providing assurance that the confidentiality integrity and availability of information is maintained. In addition the interim post holder will ensure that the security of our CIS systems is maintained. 1. 1st and 2nd line support for the Inquiry's IT systems. Liaising with the contractor to provide solutions where necessary and managing the helpdesk. 2 ... Service Operation and Service Design 2. Ideally qualified to Microsoft Certified Solutions Associate or equivalent 3. Ideally qualified or working towards CESG certification of IA professionals...

  9. 1st Line Support Analyst

    London | £20000 - £25000 per annum | From E-RECRUITER LIMITED

    1st Line Support Analyst - London - £20,000 - £25,000 A leading technology company, based in London, is currently looking for a 1st Line Support Analyst to join their friendly, but focused, IT... Support team. The key responsibilities of the 1st Line Support Analyst are: *Resolve all 1st line support calls to agreed service levels *Responding to and logging all requests and faults ... faults *Ensuring that all support faults and requests received into the IT Service Desk are answered and responded in a timely manner Successful applicants for this 1st Line Support Analyst ... *Excellent written and verbal communication skills Service Desk Analyst - London - £20,000 - £25,000 It would also be beneficial for the successful 1st Line Support Analyst to have: *Experience...

  10. IT Help Desk Analyst, 1st Line, 2nd Line, Service Desk

    Croydon, Surrey | 18000.0000 | From Superdrug

    An exciting opportunity to join Superdrug Head Office as an IT Help Desk Analyst within our service desk team. This is to provide an excellent and consistent level of 1st line IT technical support... to all customers within the A.S. Watson groups of companies, including Superdrug, Savers and The Perfume Shop based in the UK and Eire, additionally a limited service to select A.S. Watson ... incident or request that incident or request closure can be completed prior to final closure. • To maintain a high degree of customer service at all times and to adhere to any relevant service management principles. • To contact customers on a regular basis to gain feedback on the service provided by the IT Services team. • To support customers in the use of IT equipment by providing...

  11. Service Desk Analyst / 1st Line Support / IT Support

    London, South East England | 20000.0000 | From Picture More

    Service Desk Analyst / 1st line / IT Support - Windows 7/MS Office 2010/AD/Filesite We have an excellent opportunity to work for a law firm (Circa 600 users) on the Service Desk to act as the first... point of contact and offering technical troubleshooting support. This will involve providing a mixture of 1st line support to the firm's users that will include senior management. You will be: Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, providing world class customer service, with the objective of completely understanding the caller's problem or requirement Maintenance of the firm's hardware - mobile device, laptops, PC's User account management Building and installing PC's and Laptops Service Desk...

  12. Support Analyst / Service Desk Analyst / 1st / 2nd line Support

    Esher, Surrey | 25000.0000 | From Vadis People Service Ltd

    Are you a Support Analyst ( Service Desk / Help Desk Analyst, 1st / 2nd Line Support ) looking for a new challenge?. Would you like the opportunity to make your mark as a key member of a brand new... for Desktop, Telecommunications and some Server etc. servicing 450 internal customers across 22 sites. They are looking for support analysts, with exemplary customer service skills - people who are ... considered for these roles we would expect you to be able to clearly demonstrate at least 2 years experience working in a mixed Service Desk 1st/2nd Line Desktop Support role with specific skills in much ... Service Desk team. Does the thought of working for an ambitious, service driven organisation that is passionate about the people and the communities it serves appeal to you? Are you looking for...

  13. Service Desk Analyst (1st & 2nd Line support) - IT - full-time - Wimbledon

    London | | From Lidl

    Our Head Office IT Service Desk provide our national business with technical and functional support and incident management across core infrastructure components, business systems and user...? Demonstrated experience in 1st and 2nd line support Self-initiative and the drive to provide great customer service A positive, proactive approach Excellent verbal and written communication skills ... . This is an exciting role for a customer-focussed individual to join our energetic IT Service Desk to provide high quality, effective incident management and fulfilment of our customers’ requests whilst getting a broad exposure to new systems, processes and projects. What will you do? Providing 1st and 2nd line technical support to internal customers Receiving and logging calls on behalf...

  14. 1st Line Service Desk Advisor; Holborn; up to £26k benefits

    London, South East England | 22000.0000 | From Langley James

    1st Line Service Desk Advisor; Holborn; up to £26k + benefits 1st Line Service Desk Advisor, paying up to £26k is required by a 150 year old, award winning London Law Firm at their offices in... Heart of London's business centre. With an office in London and Paris the Company have a legal team that's 250 strong as they continue with their constant drive for excellence. Working as part of a small team, the Service Desk Analyst will be part of the 1st Line team which supports approx. 250 end users. As well as experience of the technology, you will have experience of dealing with prioritising requests, incidents and change control all within an ITIL environment. The ideal IT Service Desk Advisor will have experience (ideally 2 years) with the following technologies: ·Call...

  15. 1st & 2nd Line Service Desk Support Analyst - Windows, Exchange

    London, South East England | 22000.0000 | From Additional Resources Ltd

    IS Service Desk Support Analyst - Windows, Exchange, AD - National Charity, Central London W1 £24,800p.a. package (incl. London Weighting £2,800) We currently have an urgent vacancy for... Service Desk Support Analyst on behalf of a National Charity based in the West End of London. Working within a team you will be responsible for providing 1st and 2nd line support to circa 1500 staff ... & 2nd line technical support including application support of bespoke applications (CRM). We need someone who is able to offer: - Solid 1st & 2nd line Service Desk experience in a Microsoft Windows ... certificates, firewalls and anti-virus - Act as an escalation point for 1st Line Service Desk support Analysts - IT Service Desk case logging applications (Track-IT) and prior work experience...

  16. IT Service Desk Analyst / 1st Line Support Analyst - Windows, AD

    Redhill, Surrey | 18000.0000 | From Zorba Consulting Limited

    IT Service Desk Analyst / 1st Line Support Analyst / Helpdesk Analyst with Windows OS, AD, MS Office and MS Outlook required to join leading Household name based in Redhill, Surrey. Salary: To... £22,000 depending on experience plus on call, bonus and excellent benefits. This is a 12 month Fixed Term Contract We are looking for a Helpdesk/1st Line Support/Service Analyst to work on their expanding IT Service Desk. They require experience of working in a busy / enterprise service desk, ideally 200+ users and have carried out Helpdesk/1st Line Support to head office and remote sites ... and administration Job purpose Provide first line support for incident and request resolution within the IT Service Desk Team Maintain the IT Service Management application IT invoicing administration...

  17. Service Desk Analyst - 1st / 2nd Line Support - Fun environment

    City of London, London | 25000.0000 | From Huntress

    An exciting opportunity has opened up for an experienced Service Desk Analyst at one of our top clients in Central London . Our client is an up and coming finance business with a fantastic... take ownership of issues & manage them right through to successful resolution; ensuring 100% customer satisfaction. The IT Service Desk Analyst will also need strong communication skills as they will be liaising with clients & colleagues of all levels from across the whole business, providing a high level of customer service and also, sharing their ideas to add value to the IT Service Desk team too ... reputation. We are now hiring into our central London office for an IT Service Desk Analyst , who can work closely with the company's clientele across the country, with a solid understanding...

  18. 1st Line Support

    South East London, London | 18000.0000 | From Searchability

    1st Line Support - Windows Server / Office 365 / Exchange / Active Directory EXCITING OPPORTUNITY TO JOIN A GROWING MANAGED SERVICE PROVIDER LOCATED IN THE HEART OF LONDON Technical professionals... technology alongside excellent customer service. We offer our clients 24/7 support through hosted solutions, connectivity and VoIP solutions. Our technical support team support daily; Windows Server ... with leading technical support and customer service. You will work in a fast paced environment with a demanding client base who expect resolutions to issues in a timely manner. You will utilise your ... experience Great attitude Desire to learn and embrace new skills IT'S NICE TO HAVE….. Working knowledge of Managed Services Keen interest in the London technology sector TO BE CONSIDERED….. Please...

  19. 1st line Service Desk Analyst

    Southwark, Greater London | £21000 - £23000/annum | From CV-Library

    1st Line Support - Permanent - Our Client, based in London Bridge, is currently looking to recruit a 1st Line Support Engineer to join them on a permanent basis. The role is based on a Service... worked within a similar team size is desirable. Key responsibilities for the 1st Line Support: Provide 1st support to over 3,000 Users across the UK Taking initial calls on the Service Desk and log onto ticketing system Interact and engage with End Users ensuring you are providing good customer service BAU support Support Active Directory around password resets and setting up new Users Resolve issues around Microsoft Office, Windows Desktop Also work with Citrix - training will be received Key Skills & experience for the 1st Line Support: Essential; Experience within 1st Line...

  20. IT Helpdesk Analyst / Service Desk Technician (1st / 2nd Line) Rolling Shift Pattern

    London, South East England | 20000.0000 | From Addison Lee

    Contract... Full time and Permanent Location... Central London, NW13ER Nearest Tube Stations... Euston Square, Warren Street, Kings Cross Hours / Shift Pattern... We are extending our... Helpdesk / Service Desk Team to provide twenty-four hour coverage, and require up to four new employees for the following three-week shift pattern: Monday to Friday: Week 1... 07:00 to 16:00 Week ... and second line support to the business community. The Helpdesk Analyst will be a member of the Helpdesk Team which consists of six team members (growing to a team of ten shortly). The successful applicants would be expected to work closely with their line manager and other members of the team as appropriate to resolve internal queries. Main Duties... To work as part of a first and second line...

  21. 1st Line Service Desk Analyst

    NW1 8EH | £21,000-£26,000 per annum | From One Housing

    We have a great opportunity working within our business service and solutions team. This position is to provide 1st line Service Desk support, either onsite or via telephone, to a diverse user... base, with the aim of improving the levels of service to the organisation. To deal with all calls and correspondence in a highly professional manner delivering an efficient and high quality service to all staff and customers. The Role You will provide service support to all One Housing staff as required and ensure that the ICT infrastructure is secure, reliable and available to meet ... independently. We're a not-for-profit that loves to make a profit. We build and sell new homes on the open market or rent them out commercially to raise money for more affordable homes and for services for...