Working in this busy, fast-paced customer services department, you will be responsible for providing an exceptional level of customer service via e-mail (80%) and telephone
You will be able to... multi-task, have previous help desk, scheduling or customer service experience. A confident, resilient approach is essential to enable you to liaise with all parties in order to get the job completed.
Ensure customer information is logged, responded to and up to date.
Ensure record is made of customer telephone calls and emergencies are responded to immediately
Must be able to compose business ... system
Complete administration duties.
Ensure that day courtesy calls are made to new customers, log any defects identified and that systems are updated in preparation for director calls
If you do not... See more