Great opportunity for a Customer Service Team Leader with a knowledge of the motor claims industry to join a leading Claims Management company based in Ipswich. The successful candidate will need to... be flexible in the hours/days they will be looking to work with the majority being in the evening.
Duties of Customer Service Team Leader
Resource planning of department - careful planning of holidays, breaks, allowance for sickness, training, promotions, leavers/joiners to ensure an agent utilisation of 90% is maintained.
To ensure all staff answer the telephone within 10 seconds and deal with calls as per their job descriptions.
Lead the day to day operations within the department and drive improvements in performance through people
Provide mentoring and seek to continually develop... See more