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1St Line Customer Service jobs in Glasgow

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  1. 1st Line Support

    Coatbridge | £19,000 per annum | From MBN Solutions

    1 st Line Support | Service Desk, Microsoft, ITIL | Glasgow | £19,000 First Line Support, 1 st Line, Service Desk, Microsoft Office, ITIL Your Role: Your role will include providing... first line support to both internal and external customers, in addition to assisting with 2 nd and 3 rd line support where necessary. You will have excellent customer-facing skills, ideally with ... Environment · Strong customer facing skills · Incident management · 1 st Line support to both external and internal customers · Assist with 2 nd and 3 rd line support staff as and when ... scene. Apply Now: If you are a 1 st Line Support professional, with prior experience working in a Service Desk environment and you want to work for a growing company with plenty of opportunity... See more

  2. 1st Line Support Analyst

    Bellshill, Lanarkshire | £19,000 per annum Plus benefits | From Nine Twenty Recruitment Ltd

    My client is Scotland’s largest and most advanced purpose-built colocation facility. It is also the first facility in the UK to be Tier III certified for both design and construction. Due to... further growth, they are looking for an experienced IT Service Desk analyst to join their team based in Bellshill. Key Responsibilities: Co-ordination and Ownership of incidents through to progression Provide first line support to internal and external customers React to and process Alarms/Monitoring alerts Diagnose/triage incidents Report and track faults through our Service Management Portal Keeping customers up to date at all times Assist 2nd and 3rd line support staff as required Previous experience of working in a customer facing environment desirable... See more

  3. Part-Time IT Support Analyst - 1st Line, 2nd Line

    Glasgow | £10 - 20 per hour | From iDPP

    Part-Time IT Support Analyst - 1st Line, 2nd Line Part Time Junior IT Support, IT Analyst, 1st Line, 2nd Line, First Line, Second Line Part Time, Junior IT Support, It Analyst, First Line IT... Support, 1st Line IT Support, Second Line Hours: 20 hours total, 4 hours a day Monday to Friday Location: Glasgow Duration: 12 months (extensions likely) Rate : up to £20 p/h A large ... looking for a Part Time position as it is 20 hours spread over 5 working days Monday to Friday. Key responsibilities include: Providing end-user support for all customer facing services Timely ... especially supporting Microsoft products such as Windows 10, Office 365 and SCCM Excellent spoken and written communication skills A real passion for delivering excellent customer service Certification in... See more

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  5. 1st Line Support

    ML5, Coatbridge, North Lanarkshire | £19000/annum | From MBN Solutions

    1st Line Support | Service Desk, Microsoft, ITIL | Glasgow | £19,000 First Line Support, 1st Line, Service Desk, Microsoft Office, ITIL Your Role: Your role will include providing first line... customer facing skills * Incident management * 1st Line support to both external and internal customers * Assist with 2nd and 3rd line support staff as and when required Your Company: Based just ... consideration. First Line Support, 1st Line, Service Desk, Microsoft Office, ITIL 1st Line Support | Service Desk, Microsoft, ITIL | Glasgow | £19,000 ... support to both internal and external customers, in addition to assisting with 2nd and 3rd line support where necessary. You will have excellent customer-facing skills, ideally with prior experience... See more

  6. 1st Line Technical Consultant

    Holytown,Lanarkshire | 0.0000 | From Proact IT UK

    Proact IT are looking to recruit a 1st Line Technical Consultant based within our Glasgow office. Requirements With a passion for heritage and successful growth figures year on year, we want to... develop our UK operations, expanding our European Operation and Support Centre based in Glasgow. We are looking for talented, dedicated 1st line Operation Consultants to join the team and be responsible for Event Management, Operational Checks and 1st Line Incident Management. Responsibilities Incident Management Operational Checks Event Management Customer Services You will be responding to ... and desire to succeed can progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their potential in IT. We offer our own in-house training on the tooling and services we use... See more

  7. 1st line support

    Bellshill,Lanarkshire | 10.0000 - 12.0000 | From Reed

    Service Desk Analyst/1st Line Support A 1st Line Service Desk Analyst is required for our client in Bellshill for an initial 6 month contract. £10 - £12 per hour (Umbrella) 6 Months initial... contract Bellshill The successful candidate will be joining a busy IT Service Desk team and will be providing support over the phone and via email. You will have excellent telephone manner and the ability to be clear and concise in your written and verbal communication. Our client is looking for someone that is positive and proactive with a keen interest in IT. The ideal candidate will have previous experience providing support as part of a Service Desk or in a Customer Service role. An interest, experience and/or qualifications in IT is highly desirable. In the first instance please... See more

  8. 1st Line Support

    Coatbridge | £19,000 per annum | From MBN Solutions

    1 st Line Support | Service Desk, Microsoft, ITIL | Glasgow | £19,000 First Line Support, 1 st Line, Service Desk, Microsoft Office, ITIL Your Role: Your role will include providing... first line support to both internal and external customers, in addition to assisting with 2 nd and 3 rd line support where necessary. You will have excellent customer-facing skills, ideally with ... Environment · Strong customer facing skills · Incident management · 1 st Line support to both external and internal customers · Assist with 2 nd and 3 rd line support staff as and when ... scene. Apply Now: If you are a 1 st Line Support professional, with prior experience working in a Service Desk environment and you want to work for a growing company with plenty of opportunity... See more

  9. 1st Line Support Analyst

    Bellshill, Lanarkshire | £19,000 per annum Plus benefits | From Nine Twenty Recruitment Ltd

    My client is Scotland’s largest and most advanced purpose-built colocation facility. It is also the first facility in the UK to be Tier III certified for both design and construction. Due to... further growth, they are looking for an experienced IT Service Desk analyst to join their team based in Bellshill. Key Responsibilities: Co-ordination and Ownership of incidents through to progression Provide first line support to internal and external customers React to and process Alarms/Monitoring alerts Diagnose/triage incidents Report and track faults through our Service Management Portal Keeping customers up to date at all times Assist 2nd and 3rd line support staff as required Previous experience of working in a customer facing environment desirable... See more

  10. 1st Line Support Polish English

    Motherwell,Lanarkshire | 0.0000 | From Michael Page Technology

    Work for a multinational manufacturing company based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line support to end users based in Poland. Client Details... based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line support to end users based in Poland ... multinational manufacturing company with a presence in the heart of Scotland. Description You will be the 1st response to Technical partners and stakeholders. You will manage call list for open ... and implement process improvements. Profile Experience in a first line support role or IT help desk background or some programming experience. Technical Diploma or equivalent or relevant experience in... See more

  11. 1st Line Support German Speaking

    Motherwell,Lanarkshire | 0.0000 | From Michael Page Technology

    Work for a multinational manufacturing company based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line support to end users based in Germany. Client Details... based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line support to end users based in Germany ... multinational manufacturing company with a presence in the heart of Scotland. Description You will be the 1st response to Technical partners and stakeholders. You will manage call list for open ... and implement process improvements. Profile Experience in a first line support role or IT help desk background or some programming experience. Technical Diploma or equivalent or relevant experience in... See more

  12. 1st Line Support (Polish English

    Motherwell | | From Michael Page

    Work for a multinational manufacturing company based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line support to end users based in Poland. Client Details.... Fluent in Polish and English. Job Offer Work for a multinational manufacturing company based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line ... A multinational manufacturing company with a presence in the heart of Scotland. Description You will be the 1st response to Technical partners and stakeholders. You will manage call ... . You will proactively look for and implement process improvements. Profile Experience in a first line support role or IT help desk background or some programming experience... See more

  13. 1st Line Support (German Speaking

    Motherwell | | From Michael Page

    Work for a multinational manufacturing company based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line support to end users based in Germany. Client Details... Fluent in German and English Job Offer Work for a multinational manufacturing company based in the heart of Scotland. Utilize your language and IT Support skills to provide 1st line ... A multinational manufacturing company with a presence in the heart of Scotland. Description You will be the 1st response to Technical partners and stakeholders. You will manage call ... . You will proactively look for and implement process improvements. Profile Experience in a first line support role or IT help desk background or some programming experience... See more

  14. Part-Time IT Support Analyst - 1st Line, 2nd Line

    Glasgow | £10 - 20 per hour | From iDPP

    Part-Time IT Support Analyst - 1st Line, 2nd Line Part Time Junior IT Support, IT Analyst, 1st Line, 2nd Line, First Line, Second Line Part Time, Junior IT Support, It Analyst, First Line IT... Support, 1st Line IT Support, Second Line Hours: 20 hours total, 4 hours a day Monday to Friday Location: Glasgow Duration: 12 months (extensions likely) Rate : up to £20 p/h A large ... looking for a Part Time position as it is 20 hours spread over 5 working days Monday to Friday. Key responsibilities include: Providing end-user support for all customer facing services Timely ... especially supporting Microsoft products such as Windows 10, Office 365 and SCCM Excellent spoken and written communication skills A real passion for delivering excellent customer service Certification in... See more

  15. 2nd Line Service Desk Engineer

    Glasgow | Up to £29000.00 per annum | From Gleeson Recruitment Group

    IT Service Desk Engineer Located in centre Glasgow. £29,000 pro rata. 6-month FTC (highly likely to turn perm). We are looking for an IT Service Desk Engineer who will report to... IT Service Desk Manager, answering incoming calls and emails whilst complying with SLAs. The position Is a 6-month fixed term contract however, if you perform well there is a high chance of being taken on permanently. You will be dealing with escalated tasks from the Service desk team and collaborating with Senior IT support teams to escalate more complex issues. Relevant experience for the position: Worked in an ITIL environment (desirable). High Level Customer Service. Good Microsoft operating systems knowledge. Experience working high pressure environment. If you have... See more

  16. Senior 2nd line Service Desk Support

    Bellshill, Lanarkshire | £24000 - £27500 per annum | From Anonymous

    Advanced 2nd Line Support/ Server/ Network/ Virtualisation Location: Bellshill Salary: £24,000- 27,500 Benefits: Microsoft Certified Training, Certification Reward scheme, Internal... information repository with detailed notes Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new ... experience. Knowledge of cloud technologies Understanding of Firewall, anti-virus and other security technologies. Experience with Microsoft Exchange and Office 365. Good customer service skills ... Progression, Social events. This MSP is looking for an advanced 2nd Line Support individual to join their vibrant, collaborative team in Bellshill. You will be working in a past faced environment... See more

  17. Customer Service Representative

    Glasgow | | From Shawbrook Bank

    The Role Shawbrook is a specialist UK lending and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products. We... and enhancement of the customer journey by continuous improvement analysis and recommendations · Comply with FCA, KYC, AML & CCA regulations · Comply with 1st line controls by following ... balance risk, return and customer need. We are looking for a Customer Service Representative to join our team based in our Glasgow office. As a Customer Service Representative, you will ensure our savings customers are serviced quickly, easily, efficiently and without error. Working as part of a self-managed team to help achieve the company objectives. Responsibilities · Ensure... See more

  18. Customer Service Manager - Land Rover

    Glasgow | | From Lookers Land Rover

    Customer Service Manager, Lookers Glasgow North Land Rover Glasgow Land Rover req7338 Market leading employee benefits An opportunity has opened up for a driven and customer focused... individual to join our team at Jaguar Land Rover Glasgow as a Customer Service Manager. The successful candidate will provide a first class customer experience as well as implementing our core values. Here at Lookers Jaguar Land Rover we pride ourselves on our reputation for delivering the highest quality of service to all of our customers, and with ambitious plans for the future; we are ... Service customers. Previous experience gained from a similar role is essential. The Role In this role, you will be responsible, along with the Service Manager, for delivering an impeccable service... See more

  19. Customer Service Advisor (Permanent

    Johnstone | £17,793.00 - £19,710.00 per year | From myjobscotland

    Advert We are looking for a well organised individual within the Adult Services Referral Team to ensure effective customer service is provided to our stakeholders and customers. Duties for... post include working as part of a multi-functional Customer Service Team providing high quality customer focused service delivery across a wide range of services through a variety of channels including telephone, face to face and electronic methods Duties will also include processing manual and computerised, client and service information; producing and analysing reports; document production ... , as well as effective communication skills as you will be liaising regularly with other Council staff and stakeholders. It is essential that you have experience of working in a customer service role... See more

  20. Customer Service Team Leader

    Renfrew | Competitive salary and excellent benefits | From M&Co

    We believe in developing and growing talent and are committed to building successful teams who can deliver an exceptional customer experience. Our Customer Service department, based in... our Operations Support Centre at Inchinnan, are looking for a Team Leader to join their team. Customer Service Team Leader (salary dependent on experience) Within their fast paced customer service environment you would be dealing with complaints and escalations as well as managing advisors and assisting them in their daily role. You would need to have the following skills/experience:- · Be able to work in a fast paced and sometimes pressurised department · Excellent communication skills both written and oral · Retail or Call Centre supervisory... See more

  21. Customer Service Advisor

    Glasgow | | From Stafffinders

    Stafffinders are currently looking for various customer service advisors to join our well-established contact centre client based in Glasgow. You will have the opportunity to work along a great... team, offer excellent customer service and have full access to some excellent staff benefits. Both part time and full-time candidates are welcome to apply. There are also various shifts available ... and resolve customer complaints Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software We are particularly interested in speaking with applicant's with previous contact centre or customer service experience Do not delay, please submit your CV by clicking the link below... See more