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1St Line Customer Service jobs in Glasgow

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  1. 1st Line Support

    Glasgow Area | Up to £13.50 per hour + | From S Three Management Services Limited

    A leading global recruitment company in Glasgow are seeking an 1st Line Support Analyst to join their Support Services office. If you can demonstrate the ability to offer a variety of support... ability to work off your own initiative and support global users ten you could be the 1st Line Support Analyst we are looking for. What will you be doing? As an First Line Support Analyst, you will be responsible for providing 1st and 2nd line support for all services, users provisioning and monitoring and resolution of any issues affecting IT services and infrastructure. You'll have ... ? As an 1st Line Support Analyst, you'll be joining SThree, a global recruitment organisation at our Support Services Office in Glasgow. A motivated and diverse environment, you will be supported... See more

  2. 1st Line Service Desk Technician

    Glasgow | £20000 - £22000/annum | From Head Resourcing

    I have a fantastic opportunity for a 1st Line IT Technician with excellent troubleshooting skills in a Windows environment to join a global organisation based in Glasgow, where you will be... responsible for supporting both internal and external customers ensuring that issues are dealt with inside of SLA's and to the agreed standards. Key Responsibilities: - Troubleshooting hardware and software issues - Managing desk / department moves - Telephony support - both internal and mobile - Reducing customers down-time, by use of work-arounds and ultimately solutions / fixes - Ensuring ... - Support of VOIP / Telephony systems - Troubleshooting experience, both hardware and software - IT Service Desk experience - Mobile support experience - Android & iOS This is an excellent opportunity for... See more

  3. 1st Line Service Desk Technician

    Glasgow | £18000 - £20000/annum | From Searchability (UK) Ltd

    1st Line Service Desk Technician - Active Directory / Exchange / Windows Server / VoIP EXCITING OPPORTUNITY TO JOIN ONE OF THE BIGGEST TRAVEL ORGANISATIONS IN THE WORLD! Graduates and commercially... inception, we have delivered millions of customers yearly, looking after millions of articles from the small to the large. We have a staff number of over 1000 just in the UK, with 1000's more across the globe. Our organisation is the largest of its kind in the UK, delivering cost effective solutions to all of our clients. We are looking to add to our existing technical team, a service desk analyst ... issues, have a clear line of communication to all stakeholders impacted on and escalate when needed. You will use; Windows OS, Active Directory, ITIL, Networking and VoIP systems daily. WE NEED... See more

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  5. 1st Line Support

    Glasgow,Lanarkshire | 13.5000 | From S Three

    A leading global recruitment company in Glasgow are seeking an 1st Line Support Analyst to join their Support Services office. If you can demonstrate the ability to offer a variety of support... ability to work off your own initiative and support global users ten you could be the 1st Line Support Analyst we are looking for. What will you be doing? As an First Line Support Analyst, you will be responsible for providing 1st and 2nd line support for all services, users provisioning and monitoring and resolution of any issues affecting IT services and infrastructure. You'll have ... Experience working in an IT Environment or recently graduated with IT based qualification Proven commitment to quality practices and a focus on the customer. Who will you be working for? As an 1st Line... See more

  6. 1st Line Support Engineer

    Bellshill,Lanarkshire | 10.5000 | From Manpower

    Are you a 1st Line Support Engineer looking for a new challenge in an environment where you can make a real difference? Are you someone who thrives on variety & pro-actively takes the initiative to... deliver an excellent Customer Service? Do you have a demonstrable passion for IT? If so then our 1st Line Support Engineers roles could be just what you are looking for……. Our client is the leading provider of IT software & services to the Education sector. We want to get to know them, their teachers and students. We like to spend time understanding their aims and vision for ICT. Only then can ... teams to ensure that Service level Agreement (SLA) targets are met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong inter-personal... See more

  7. 1st Line Support Engineer

    Bellshill, North Lanarkshire | £10.50/hour | From Manpower

    Are you a 1st Line Support Engineer looking for a new challenge in an environment where you can make a real difference? Are you someone who thrives on variety & pro-actively takes the initiative to... deliver an excellent Customer Service? Do you have a demonstrable passion for IT? If so then our 1st Line Support Engineers roles could be just what you are looking for……. Our client is the leading provider of IT software & services to the Education sector. We want to get to know them, their teachers and students. We like to spend time understanding their aims and vision for ICT. Only then can ... teams to ensure that Service level Agreement (SLA) targets are met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong inter-personal... See more

  8. 1st Line Support Engineer

    Bellshill, , United Kingdom | | From Manpower

    Are you a 1st Line Support Engineer looking for a new challenge in an environment where you can make a real difference? Are you someone who thrives on variety & proactively takes the initiative to... deliver an excellent Customer Service? Do you have a demonstrable passion for IT? If so then our 1st Line Support Engineers roles could be just what you are looking for. Our client is the leading provider of IT software & services to the Education sector. We want to get to know them, their teachers and students. We like to spend time understanding their aims and vision for ICT. Only then can we ... to ensure that Service level Agreement (SLA) targets are met. Essential skills required: \* Strong personal commitment to quality and customer service \* Team player with strong interpersonal... See more

  9. 1st Line Support Engineer

    Bellshill | | From Manpower

    Job Description Are you a 1st Line Support Engineer looking for a new challenge in an environment where you can make a real difference? Are you someone who thrives on variety & pro-actively takes... the initiative to deliver an excellent Customer Service? Do you have a demonstrable passion for IT? If so then our 1st Line Support Engineers roles could be just what you are looking for..... Our client is the leading provider of IT software & services to the Education sector. We want to get to know them, their teachers and students. We like to spend time understanding their aims and vision for ... service delivery teams to ensure that Service level Agreement (SLA) targets are met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong... See more

  10. 1st Line Support

    Bellshill,Lanarkshire | 17000.0000 - 20000.0000 | From TSG

    A vacancy has arisen for a Service Desk Agent as part of our growing team to support our customer base. The expectations of the role will be for you to act as a technical first point of contact to... log, manage and resolve faults that are logged by customers using TSG remote access software or verbal instructions. This will be carried out in accordance with agreed timescales and internal Service Level Agreements whilst being in frequent communication with the customers so that they are informed of progress including closure of raised tickets. As the initial point of contact in a customer facing role, the candidate should be a customer focussed and highly organised individual. Customer issues should be dealt with in a timely manner and ensure customers are kept up to date with... See more

  11. 1st Line Support

    Bellshill, North Lanarkshire | £11.00/hour | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong inter-personal skills. * Good keyboard skills. Computer literate - user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are ... : * First point of contact for all queries from both internal and external customers. * Call logging, diagnosing and logging customer calls either by phone, email or Support Online * Identify... See more

  12. 1st Line Support

    Bellshill,Lanarkshire | 10.0000 - 10.5000 | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... are met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong inter-personal skills. * Good keyboard skills. Computer literate - user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we ... Responsibilities: * First point of contact for all queries from both internal and external customers. * Call logging, diagnosing and logging customer calls either by phone, email or Support Online * Identify... See more

  13. 1st Line Support

    Bellshill, , United Kingdom | | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... met. Essential skills required: \* Strong personal commitment to quality and customer service \* Team player with strong interpersonal skills. \* Good keyboard skills. Computer literate user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are ... : \* First point of contact for all queries from both internal and external customers. \* Call logging, diagnosing and logging customer calls either by phone, email or Support Online \* Identify... See more

  14. 1st Line Support

    Bellshill, , United Kingdom | | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... met. Essential skills required: \* Strong personal commitment to quality and customer service \* Team player with strong interpersonal skills. \* Good keyboard skills. Computer literate user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are ... : \* First point of contact for all queries from both internal and external customers. \* Call logging, diagnosing and logging customer calls either by phone, email or Support Online \* Identify... See more

  15. 1st Line Support

    Bellshill, , United Kingdom | | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... met. Essential skills required: \* Strong personal commitment to quality and customer service \* Team player with strong interpersonal skills. \* Good keyboard skills. Computer literate user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are ... : \* First point of contact for all queries from both internal and external customers. \* Call logging, diagnosing and logging customer calls either by phone, email or Support Online \* Identify... See more

  16. 1st Line Support

    Bellshill,Lanarkshire | 11.0000 | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... are met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong inter-personal skills. * Good keyboard skills. Computer literate - user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we ... Responsibilities: * First point of contact for all queries from both internal and external customers. * Call logging, diagnosing and logging customer calls either by phone, email or Support Online * Identify... See more

  17. 1st Line Support Engineer

    Bellshill, , United Kingdom | | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... met. Essential skills required: \* Strong personal commitment to quality and customer service \* Team player with strong interpersonal skills. \* Good keyboard skills. Computer literate user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are ... : \* First point of contact for all queries from both internal and external customers. \* Call logging, diagnosing and logging customer calls either by phone, email or Support Online \* Identify... See more

  18. 1st Line Support

    Bellshill | | From Manpower

    Job Description Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good...) targets are met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong inter-personal skills. * Good keyboard skills. Computer literate ... access to their files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good ... Responsibilities: * First point of contact for all queries from both internal and external customers. * Call logging, diagnosing and logging customer calls either by phone, email or Support Online... See more

  19. 1st Line Support

    Bellshill, North Lanarkshire | £10.00 - £10.50/hour | From Manpower

    Our client is the leading provider of IT software & services to the Education sector. We like to spend time understanding their aims and vision for ICT. Only then can we have a good grasp of how we... met. Essential skills required: * Strong personal commitment to quality and customer service * Team player with strong inter-personal skills. * Good keyboard skills. Computer literate - user ... files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are ... : * First point of contact for all queries from both internal and external customers. * Call logging, diagnosing and logging customer calls either by phone, email or Support Online * Identify... See more

  20. 1st / 2nd Line Support Analyst

    Cowcaddens, , United Kingdom | | From Eden Scott

    \*\*1st / 2nd line Support Analyst NEEDED ASAP\*\* Excellent opportunity for a 1st / 2nd line Support Analyst who can start in Glasgow city centre ASAP 3 6 month contract. - Reason for... contract workload within the team. This is a superb opportunity for a Handson 1st and some 2nd line support to a group wide customer base (>2000 users) within an SLA driven environment. **Essential Skills:** - Experience of working in a 1st or 2nd level IT support role covering Active Directory, Laptops/Desktops/Printers, Windows 10, Citrix, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune). - Excellent customer service skills. - Experience of using an ITSM tool **Responsibilities**: - Provide telephone support for the wider team, balanced with additional duties... See more

  21. 1st Line Technical Support Analyst

    Glasgow | | From Arnold Clark

    Job Description We're looking for an experienced 1st Line Technical Support Analyst to work in our IT Department at Kilbirnie Street, Glasgow. Hours Full time, Monday - Friday, 37.5 hours from 7am... the skills to deliver remote and customer-facing support for our constantly expanding customer base and new applications. Day-to-day duties • Providing 1st line user, hardware and software support to Arnold ... across our rapidly growing business. Providing 1st line support to over 12,500 staff across 180 branches, you will be joining a team of analysts responding to incidents and completing requests both over ... service delivery and customer satisfaction. • The flexibility to handle rapidly changing priorities. • Ability to communicate clearly and effectively with technical and non-technical staff. In return... See more