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Customer Services jobs in Cardiff

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  1. Customer Services

    Cwmbran | | From Candour Talent Ltd

    Our client is a leading mnaufcaturer. Due tot heir continued growth, they are looking for a Customer Services Executive to join the business. ·Communicate with customers directly either... electronically or by telephone, responding promptly to customer enquiries ·Obtain and evaluate all relevant information to handle enquiries; communicating and coordinating with internal departments ·Perform customer order checking and production verification ·Process orders, relevant forms, applications and requests ·Maintain records of customer interactions and transactions, recording details of enquiries, comments of complaints and action taken Qualifications: ·SAP Experience ·Excellent customer service skills ·Excellent... See more

  2. Customer Services Manager

    Newport | Subject to experience | From Hiredonline

    Customer Services Manager based in Newport, Shropshire. Role: Your aim is to provide and promote excellent customer service throughout our company. To make sure that the needs of our... customers are being satisfied. You'll make sure that service standards are being met and manage the customer service team. To implement process improvement to enhance the service levels that we provide Responsibilities: Delivering a ‘WOW’ customer experience Daily customer service, communicating courteously with customers by telephone and email Investigating ... -party warehouses Updating spreadsheets and running reports to keep an accurate record of any customer issues Analysing statistics or other data to determine the level of customer service... See more

  3. Customer Service Associate

    Cardiff | Up to £8.50 per hour | From Hays

    Customer Service Associate Your new company Your new company is an interesting Biotechnology company who are looking for a Customer Service Associate to join their organisation on... managing customer enquiries from the UK and overseas. You will be expected to investigate, respond to, and manage all global customer regulatory and product enquiries within target time. You will manage customer enquiries to a high level, providing customer satisfaction both over the telephone and via email. What you'll need to succeed Ideally you will have a degree in Science, Regulatory Affairs or equivalent and have expertise in Customer Service with a Business Administration qualification. You will need to have experience working with complex customer queries and be able to respond... See more

  4. Customer Service Account Manager

    Cardiff | £19000/annum + Bonus | From Onecom

    Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the UK's leading Telecommunications Company. Here... are a few reasons why our Customer Service Account Manager's love working for Onecom: - £19,000 per annum + monthly bonus - 20 days holiday increasing to 25 days, plus bank holidays + day off for ... of the year awards - Enhanced Maternity pay (based on length of service) - Cycle to work scheme & eye-care vouchers MainCustomer Service Account Manager responsibilities: The Customer Service Account Manager will deliver an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. - Manage a portfolio of accounts; - Provide... See more

  5. Customer Service Manager

    Cardiff | £30000/annum + Benefits | From Onecom

    Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the UK's leading Telecommunications... work scheme & eye-care vouchers The Role The Customer Service Manager is responsible for leading a team of Customer Service Account Managers, motivating and coaching consistently to ensure ... Customer Service Manager responsibilities: - Effective resource planning and management, accounting for hours of cover - Actively encourage and engender a positive working environment and a great team spirit - Ensure delivery of customer SLA's and assist in improving team - Complaint handing and resolution - Observe and record team and department performance - Complete regular service quality checks... See more

  6. Customer Service Manager

    Cardiff | £30000 - £30000 Per Annum + Benefits | From Onecom

    Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the UK's leading Telecommunications Company. ...-care vouchers The Role The Customer Service Manager is responsible for leading a team of Customer Service Account Managers, motivating and coaching consistently to ensure performance improvements for both members of the team and the business, against the department and business KPI's. Handling complaints efficiently balancing the needs of customers and the business. Main Customer Service ... delivery of customer SLA's and assist in improving team Complaint handing and resolution Observe and record team and department performance Complete regular service quality checks Manage customer... See more

  7. Customer Service Administrator - Export

    Newport | Up to £8.50 per hour | From Hays

    Customer Service Administrator - Export Your new company Your new company is a well-established Manufacturing and Engineering organisation who are looking for an experienced Customer Service... Administrator to join their thriving export team. Your new role Your new role will be predominately administration paired with customer service duties over telephone and email. You will be working in the Export team, undertaking customer service duties, dealing with and preparing shipping and customs documentation (Letter of Credit / ATR1 / EUR1 / Certificate of Origin etc.) You will be working with compliance and legal obligations; ensuring that paperwork for shipments is complete and correct prior to dispatch, filing paperwork. You will work in a team to ensure customer service is... See more

  8. Customer Service Administrator - Export

    Cardiff | Up to £8.50 per hour | From Hays

    Customer Service Administrator - Export Your new company Your new company is a well-established Manufacturing and Engineering organisation who are looking for an experienced Customer... Service Administrator to join their thriving export team. Your new role Your new role will be predominately administration paired with customer service duties over telephone and email. You will be working in the Export team, undertaking customer service duties, dealing with and preparing shipping and customs documentation (Letter of Credit / ATR1 / EUR1 / Certificate of Origin etc.) You will be working with compliance and legal obligations; ensuring that paperwork for shipments is complete and correct prior to dispatch, filing paperwork. You will work in a team to ensure customer... See more

  9. Customer Service Consultant

    Cardiff | £19000 - £20000/annum | From CarShop

    At CarShop, we are absolutely committed to making sure our Colleagues have a great place to work, are excited and engaged in what they are doing and are rewarded for their achievements. Our... resolution for all issues and deliver an experience that exceeds customer expectations to help retain our customers for life. What you will be doing - To deliver a consistent high quality of service ... with Service Centre team to enable internal remedial work to be completed in good time/with reasonable cost.  Be able to fully explain and reassure customers at regular intervals about the cause ... fantastic benefits package includes: - 22 days’ holiday that increases with length of service - BUPA Private medical insurance options - Salary sacrifice schemes including childcare vouchers... See more

  10. Customer Service Advisor

    Wales | £9.83 per hour | From Pertemps

    Customer Service Advisor Location: Newport Pay Rate : £9.83/hour Start Date: 10th June 2019 Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to... and making it easier to do business Complete telephony, digital and admin based tasks to service customer queries Take ownership of customer problems, solving them at first point of contact and escalate ... know you’re making a real difference, this role could be for you. Our client has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group’s customers. JOB ROLE: This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate... See more

  11. Customer Service Advisor

    Newport | £9.83/hour | From Pertemps

    Customer Service Advisor Location: Newport Pay Rate : £9.83/hour Start Date: 10th June 2019 Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know... it easier to do business - Complete telephony, digital and admin based tasks to service customer queries - Take ownership of customer problems, solving them at first point of contact and escalate when ... you’re making a real difference, this role could be for you. Our client has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group’s customers. JOB ROLE: This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.83 per... See more

  12. Customer Service Consultant

    Cardiff | Up to £10.44 per hour | From Hays

    Based in Cardiff City Centre, £10.44 per hour 35 hrs p/week, 4 month temporary Assignment Your new company This is the opportunity to work with one of the UK's leading building societies. ... Your new role You will be required to support the Management Team in achieving departmental and company objectives through meeting high performance and service standards by providing exceptional customer service and experience to customers and colleagues at all times. You will be responsible for establishing the needs of the customer and working hard to offer the right outcome the first ... experience. What you'll need to succeed Successful applicants will have a strong focus on providing excellent customer service, as well as recent referenceable experience within this industry... See more

  13. Customer Service / Admin Temp

    Treorchy | £8.21/hour Excellent benefits | From Focus Resourcing

    We are looking for a customer service temp on going for initially 4-6 weeks but may extend way past this. You will be the first point of contact for customers, with the main-focus to provide prices... excellent customer service by being helpful and courteous Competencies * Excellent Customer Service Skills * Analytical thinking and problem solving * Communication and managing customer ... lead times, handle enquiries and provide low level technical support to our customers. The successful applicant will make a positive contribution to the company culture by being professional, courteous, helpful and supportive to customers and colleagues alike. Key Responsibilities * Provide key information to customers and representatives on products, prices * Maximise sales by continually... See more

  14. Customer Service Advisor

    Cardiff | £17650/annum | From Cordant People

    Customer Service Advisor £17,650 per annum plus bonus Cardiff Cordant People Cardiff are currently recruiting for a Customer Services role for a well established and growing business based... on the outskirts of Cardiff. Duties to include: * Making outbound calls primarily but taking inbound calls as required * To provide excellent customer service to all external and internal customers * To provide an efficient service to all customers * To process all orders with 100% accuracy * To keep customers informed of order status by telephone and ensure emergency supplies are provided if necessary * General customer service queries * Ensure Data Protection and Confidentiality is maintained at all times * To ensure compliance with the Company Quality Policy * Any other duties... See more

  15. Customer Service Manager

    Cardiff | £35000 - £38000/annum | From Focus Resourcing

    Our prominent client on the outskirts of Cardiff are looking to recruit an experienced Customer Service Manager to manage the Customer Service function within their growing business. As Customer... Manager and a member of the Senior Management Team, you will have overall responsibility for the smooth running of the customer service operation, including call handling and improvements to the customer journey, achieving KPIs and delivering to agreed service levels for referrals. You will oversee the community engagement activity and ensure that complaints are dealt with in an effective and professional manner. Key Responsibilities: * Instill a customer focused culture to deliver best in class services, managing the performance and service delivery of the Customer Services team... See more

  16. Customer Service Advisor

    Newport | Up to £17500 per annum | From Red Recruitment

    Are you an experienced Customer Service Advisor? Do you have excellent customer service experience and want to start your career as an Outbound Customer Service Advisor role? If yes, we want to... hear from you! We are recruiting a number of Outbound Customer Service advisor positions in Newport which will see you managing a caseload of customer accounts, liaising with the customer to understand their specific situation and assisting them in managing their account repayments, within strict FCA regulations. Job Title: Outbound Customer Service Advisor Contract: Permanent Location ... the above salary and bonus, as a Customer Service Advisor you will also be eligible for the following great benefits package: Modern offices in the Tredegar Park area of Newport, close to local bus... See more

  17. Customer Service Team Leader

    Caerphilly | £20000 - £23000 per annum | From Cordant People

    Customer Service Team Leader Caerphilly £20,000 - £23,000 Do you have supervisory experience in customer service within the product, parts or manufacturing industries? Are you customer focused... basis. Any other duties as requested Key skills required: Customer service experience Supervisory/ Management experience Parts / manufacturing experience would be an advantage Excellent ... like to hear from you. We are currently looking for a team leader to be the primary point of contact between the customer and the business to ensure the customer has a trouble free route to purchase company products. Key duties to include: To manage the inbound requests for quotations and orders via email, telephone and fax. Handle all customer orders and issues Liaise with internal departments... See more

  18. Customer Service Team Leader

    Caerphilly | £20000 - £23000/annum | From Cordant People

    Customer Service Team Leader Caerphilly £20,000 - £23,000 Do you have supervisory experience in customer service within the product, parts or manufacturing industries? Are you customer focused... of customer service are provided and any issues reported to the Business Development Manager including being the first point of escalation from UK team * Completing relevant documentation, inputting ... products on display on a regular basis. * Any other duties as requested Key skills required: * Customer service experience * Supervisory/ Management experience * Parts / manufacturing experience would ... like to hear from you. We are currently looking for a team leader to be the primary point of contact between the customer and the business to ensure the customer has a trouble free route to purchase... See more

  19. Customer Service Coordinator

    Cardiff | £17650/annum | From Acorn Recruitment

    Acorn is searching for a Customer Service Call Coordinator to join an expanding team on a permanent basis, just outside the heart of Cardiff. Role responsibilities: - Providing excellent customer... service to all external and internal customers. - Aiming for first time resolution for all our callers. - Providing an efficient service when dealing with the registering of all New Patients ... . The ideal candidate: - Proven track record of customer service skills - Strong communication skills, both written and oral - The ability to work in a team environment - The ability to learn new ... . - Working in a fast paced customer service environment. - Use to dealing with large call volumes, both inbound and outbound. - Experience of managing telephony duties with administration tasks... See more

  20. Customer Service Manager (Complaints

    Newport | £45000 - £50000/annum | From Cactus Search

    I am currently seeking an experienced Contact Centre Manager to join a very well established business based in South Wales. This role is paying £45,000 - £50,000 + bonus + other excellent benefits.... sales driven Contact Centre and will possess the drive and determination to deliver excellent customer service. You will be heading up a growing number of team leaders and their teams  aswell as the client sales leads ,in this customer experience centric organisation. The successful person into this post will have the following skills and abilities: - Exceptional people management ... commercial relationships. - Fundamental customer service orientation, balanced with a strong understanding of the cost of service provision. Key responsibilities - To Achieve contractual terms - To... See more