The Customer Services Manager is responsible for the Customer Services and Office Sales teams whom provide first line support to Cassellie customers via various channels... communication (telephone calls, emails, EDI, web forms, post).
The Customer Services Manager's key responsibilities are for the day to day management of the team, the production of management reports and KPI's, optimising sales opportunities though upselling and cross selling, and for the development of strong relationships with key Customers and internal stakeholders.
Customer Service Manager Duties:
Day to day management of the Customer Service and Office Sales teams including health and safety, discipline, and development
Trouble shooting and issue resolution
Team resource planning... See more