Hours: Mon – Fri 9am – 6pm
Location: Liverpool (Working from home initially, until end of pandemic)
Start Dates: ASAP
As Call Quality Agent you will work as part of a data processing... team where it will be your responsibility to listen to calls in order to approve, reject or feedback to Contact Centre staff, ensuring that calls are delivered to a high standard.
The role involves ... have the ability to listen, assess and check the quality of calls made by Contact Centre staff, in line with regulations. Previous experience in quality review and call monitoring is essential.
Experience of managing a team in a contact centre/call quality environment would be desirable i.e. managing work allocation, monitoring team productivity and performance, rotas, disciplinary issues... See more