In Fraud and Chargeback Operations supporting our customers when they’ve been victims of fraud or disputes with retailers is one of the most important things we do. You’ll work with customers over... the telephone, giving them essential support and dealing with a wide range of fraud and dispute queries. You’ll need patience, an investigative approach and great customer service skills, but it’s an incredibly rewarding place to work.
To succeed in this role, you will need:
* To act as a trusted advisor to your customer on every call you take, listening carefully and asking the right ... customers on often sensitive issues
* A keen eye for detail, allowing you to identify potential risks to the bank and our customers
* The ability to manage multiple tasks at once, and to work well under... See more