Reed Recruitment are hiring for one of Scotland’s leading housing associations. If you have a background in Care or strong Customer Service skills with up to date and relevant experience then this... could be the role for you. Our client are looking for motivated, caring and hardworking team members to be first point of contact for their customers in an emergency situation. To succeed as an emergency call handler, you must possess a genuine desire to help people, be empathetic to their needs, be highly proactive, adaptable to change and able to work with high levels of autonomy.
Your task will be to assess every call you deal with, reassuring the customer and responding accordingly, in a calm and efficient manner, following procedures and keeping notes and records updated as you go... See more