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400+ call centre jobs in Edinburgh

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  1. Contact Centre Coaching Manager

    Edinburgh | - £40k-£45k | From CCA Recruitment Group

    CCA Recruitment are delighted to be recruiting a Team Coaching Manager for a fantastic client based in Edinburgh. This role offers a rare opportunity to join the contact centre operation... strategically to partner with your operation? We are looking for an individual with extensive coaching experience, ideally within a contact centre (or other frontline service operation) environment ... exacting standards of excellence, but the appproach is about helping people develop themselves, not using KPI's and call scores to tell them what has gone wrong. The right candidate will love... See more

  2. Telephony Support Executive

    Edinburgh | £18000 | From SmartPA

    About SmartPA SmartPA is an online platform that disrupts how we recruit, manage and recognise value that admin teams, PAs and EAs bring to business. SmartPA provide leading companies with world... 2019 and the EY Entrepreneur of the year, we continue to grow as as a robust and exciting company in the virtual outsourcing space. About the Role The SmartPA Centre of Excellence (COE) is a core ... the integrity of the SmartPA brand globally and creating happy and devoted clients worldwide. SmartPA is an extension of our client’s business, someone they can trust to handle their calls when they are either unavailable or unable to take the call. The Telephony Support Executive is responsible for their clients, getting to know them and their team as if you were based alongside them. SmartPA use... See more

  3. Customer Service Advisor – Livingston

    Livingston | £18,500 per annum | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself... – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs and recommend ... and Livingston Centre, as well as onsite parking and great bus links. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about... See more

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  5. Customer Service Advisor – Dunfermline

    Dunfermline | £18,500 per annum | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself... and let your skills shine. Join us as a Customer Service Advisor earning £18,500 per annum you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, delivering brilliant customer service and meeting targets with an opportunity to earn more on our incentive program. What you’ll do: Work 37.5 hours with varied shift patterns during opening times. Monday – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs and recommend... See more

  6. Customer Sales Advisor – Dunfermline

    Dunfermline | £19,150 per annum | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself... and let your skills shine. Join us as a Customer Sales Advisor earning £18,150 per annum rising to £19,150 after probation and you’ll enjoy the freedom and support you need to make an impact; through sales you’ll make fans of the products you love. Smashing targets could earn you an extra incentive of £4,000 on average, up to £7,000 for our top performers. What you’ll do: Work 37.5 hours with varied shift patterns during opening times. Monday – Sunday 08:30 – 20:00 Take calls from customers who are thinking about changing their products or leaving Sky Understand our customers’ needs to... See more

  7. Call Center Advisor

    Edinburgh | | From FREE CITIZENS ADVICE LIMITED

    Free Citizens Advice are looking for an experienced Call Center advisor to join our new team. We are a London based firm who have just expanded into the Scotland region. We are looking for an... experienced Call Center advisor to join our new team based in Scotland. We work in the legal sector and provide legal advice and assistance to the members of the public. We cover various legal sectors including debt management, immigration assistance, personal injury, conveyancing, family law and many more. Free Citizens advice are providers of advice and information. We support thousands ... or writing letters, making phone calls, or referring the client to another organization Write a summary of the clients’ problems and what action you’ve taken Look out for problems’ that are common... See more

  8. Customer Service Manager French Speaking

    Edinburgh | Dental and Private Health | From Search Consultancy

    French Speaking Team Manager - 30,000 Our client is a Global client can offer a fantastic work environment and progression opportunities. As the Team manager you will directly lead, manage and... Managerial / Team Leader role, previous Call Centre experience is also advantageous. Key Responsibilities Manage the performance and development of team members through appropriate use ... candidates who have previous experience as a Team Leader/Manager within a contact/call centre environment. Candidates should be fluent in French and English It goes without saying that you'll need to be ... improvement Be first point of call for resolving escalated issues to the satisfaction of the client in a timely manner to minimise risk to the Company and the client Maintain the highest levels of client... See more

  9. French Speaking Team Manager

    Dunfermline | Up to 30000 per annum + Dental and Private Health | From Search Consultancy

    French Speaking Team Manager - 30,000 Edinburgh Our client is a Global client can offer a fantastic work environment and progression opportunities. As the Team manager you will directly lead, manage... and develop a team of French Speaking Customer Service Agents to maximise their potential both individually and collectively. The ideal candidate will have previous experience within a Customer focused Managerial / Team Leader role, previous Call Centre experience is also advantageous. Key responsibilities: - To manage individual and team performance with the objective of achieving consistently high levels of customer service and identify training and development needs. - To manage absence, attendance and performance of team members in line with company policy. - To have thorough product... See more

  10. Customer Service Manager French Speaking

    Edinburgh | Dental and Private Health | From Search Consultancy

    French Speaking Team Manager - 30,000 Our client is a Global client can offer a fantastic work environment and progression opportunities. As the Team manager you will directly lead, manage and... develop a team of French Speaking Customer Service Agents to maximise their potential both individually and collectively. The ideal candidate will have previous experience within a Customer focused Managerial / Team Leader role, previous Call Centre experience is also advantageous. Key responsibilities: - To manage individual and team performance with the objective of achieving consistently high levels of customer service and identify training and development needs. - To manage absence, attendance and performance of team members in line with company policy. - To have thorough product... See more

  11. Security Operations Centre Manager

    Edinburgh | Generous Salary Benefits | From Be-IT Resourcing Ltd

    Security Ops Centre Manager Would you like to manage a fast growing Security team working with variety of exciting clients? Do you have experience of Cyber Security within Cloud technology... of a great customer service, successfully detecting and responding to cyber security incidents. The role will involve; Managing a growing Security Operations Centre team Threat Intelligence, Threat ... governance models and continued process improvement Driving and improving User Experience, focusing on promoting a customer centric culture Your experience will include; A strong security background... See more

  12. Banking Fraud Advisor

    Edinburgh | Salary not specified | From Alexander Mann Solutions Ltd

    Our client is a major global financial services organisation which is expanding its consumer business by launching a new digital bank in the UK. We are recruiting for Customer Service Advisors to... manage a number of non-fraud specific calls. The role provides the opportunity to gain a breadth of knowledge and experience across different fraud specialisms whilst retaining the opportunity to support ... to support our customers, so you will have the following qualities: •        Be customer centric. •        Have excellent communication skills, both written and oral •        Be empathetic ... working environment Essential experience for this role: Banking/Financial Service experience Customer Operations/Customer Service/Contact Centre experience Experience identifying fraud in a banking... See more

  13. Customer Service Advisor – Livingston

    Livingston | £18,500 | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself.... Monday – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs ... Livingston train stations and Livingston Centre, as well as onsite parking and great bus links. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from... See more

  14. Customer Service Advisor – Livingston

    Livingston | £18,500 | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself.... Monday – Sunday 07:00 – 23:00 As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues. Spend time understanding customers’ needs ... Livingston train stations and Livingston Centre, as well as onsite parking and great bus links. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from... See more

  15. Customer Sales Advisor – Livingston

    Livingston | £19,150 per annum | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself... opening times. Monday – Sunday 08:30 – 20:00 Take calls from  customers who are thinking about changing their products or leaving Sky Understand our customers’ needs to provide a solution that will ... Centre, as well as onsite parking and great bus links. Your base site will be in Livingston, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment and working practices... See more

  16. Customer Sales Advisor – Livingston

    Livingston | £19,150 per annum | From Sky

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself... opening times. Monday – Sunday 08:30 – 20:00 Take calls from  customers who are thinking about changing their products or leaving Sky Understand our customers’ needs to provide a solution that will ... Centre, as well as onsite parking and great bus links. Your base site will be in Livingston, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment and working practices... See more

  17. Banking Fraud Team Leader

    Edinburgh | Salary not specified | From Alexander Mann Solutions Ltd

    Do you want to lead in a dynamic, fast paced, customer and colleague centric environment? Do you have a passion for developing others whilst learning new skills and supporting customers with their... ·        Be customer centric with a real focus on ‘out of the box thinking’ to support resolutions ·        Champion colleague culture, lead by example, and provide feedback and recognition... See more

  18. Customer Service Representative

    Edinburgh | | From Blue Arrow Ltd. Edinburgh Lloyds

    Blue Arrow are looking for Customer Service Advisors for one of the UK's leading financial services based on Morrison Street, Edinburgh Pay Rate: 10.32 per hour Hours: 35 hours - Full Time Working.... A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor. Role Responsibilities * Taking high volume inbound calls * Dealing with a wide range of queries involving corporate pensions * Workload is led by customer calls, and may lead to some processing work as well * Types of calls could be value of pension accounts, merging of pensions, investments, new memberships or opting... See more