Contact Centre Team Manager - 12-month FTC
GBP30,000 - GBP34,000 per annum
My client is the second largest LPG supplier in the UK and has over 30 years' experience..., the company is a highly successful business that places people at the heart of our organisation.
They are now seeking a Contact Centre Team Manager on a fixed term contract of 12 months to cover maternity but ... availability metrics
* Motivate, coach and develop all team members through planned call monitoring, evaluation sessions, one to one's, coaching and feedback with remote and side by side monitoring
* Identify knowledge and skills gaps and work alongside the contact centre trainer to ensure that training is delivered to the team
What do we want from you?
* It is a mandatory requirement that the applicant... See more