Contact Centre Team Manager
£30,000 - £34,000 p.a. 12mth FTC
Do you have the ability to motivate a team to achieve great success?
Are you looking for a new role where you develop... taken their industry by storm.
Our client is now looking for a Contact Centre Team Manager to lead a team to deliver individual and team quantitative and qualitative performance targets, driving performance through excellent customer service, identifying opportunities to add value to the business through both sales and service.
Role & Responsibilities of the Contact Centre Team Manager:
Coordinate workloads to ensure maximum productivity as measured through agent availability metrics.
Motivate, coach and develop all team members through planned call monitoring, evaluation sessions, one to... See more