International Customer Service Director Salary: £££ - depending on experience International group with offices in UK and USA Background: Luxury Hotel Property or Group... Travel, Luxury and Lifestyle Hospitality related company The International Customer Service Director must possess outstanding hospitality, focused customer service, strong communication ... the guest service experience Be responsible for creating and delivering the ‘Wow factor’ at all moment by improving and/or creating procedures to enhance to guest journey including initial contacts, upselling procedures, presentations of the services, pre-stay communications, arrival to departure procedures, after stay communications. Overseeing a team of 15 in the Sales / Reservations... See more