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  1. Customer Manager

    London | | From Network Rail

    JavaScript enabled browser required.Customer ManagerLocationLondon, GBDepartment NameEastern RegionAbout Network RailNetwork Rail is revitalising Britain’s railway! From Crossrail – Europe’s largest... seen.Brief DescriptionWe're seeing a Customer Manager to act as the key interface and specialise with the customer for all contractual issues. Do you have experience in developing and maintaining an effective working relationship with the customer in order to meet business objectives? Can you maximise income earned from customers through performance regimes, from opportunities for business expansion ... customers on all issues including performance, access conditions, access agreements, invoicing and claims.·        Act as arbitrator to resolve commercial and other disputes in a way that maintains... See more

  2. SaaS Architect - Customer Data Infrastructure - Hammersmith

    West London | Negotiable | From Newton Colmore Consulting Ltd

    SaaS Architect - Customer Data Infrastructure - Hammersmith A pioneering Medical Devices company, based in Hammersmith, are currently looking for a skilled SaaS Architect to help with... development of a leading customer data infrastructure. Due to the launching of a new ground-breaking medical device we are looking for a SaaS Architect who can take ownership of the development, launching and running of a complex customer data infrastructure. This is a permanent role as the company needs someone to be with the business for years and possibly developing into future management positions. Due to this there is the chance of shares with the business alongside a good starting salary and benefits. The data capturing will merge with iOS and Android data across Cloud Computing... See more

  3. Customer Resolutions Advisor - Enfield

    Enfield, Middlesex | 20919.0000 | From Hermes

    As a business Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more, Be Customer Obsessed. We run our business by these values and they are... reflected in all our roles, see below how you will embody them as a Customer Resolutions Advisor . This is a great time to be joining us, we’ve grown year on year and we have plans in place for future growth which give you the opportunity to grow with us. As a Customer Resolutions Advisor , you will responsible for resolving the issues of undelivered & delivery disputed parcels that have impacted the customer journey. You will resolve enquiries from clients and end customers by telephone, email and CRM the role holder will take proactive action within local depots to identify... See more

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  5. Head of Customer Services

    Borehamwood | £competitive | From Taylor Wimpey

    A fantastic and exciting opportunity has arisen within our regional business unit for an experienced Head of Customer Services. The role holder will play a key strategic role in acting as “Voice... the Customer” in the Business Unit to influence forward-looking actions that deliver an improving Customer Experience and bring emotions of the Customer Experience to life to drive more customer-centric thinking and behaviours. We are seeking a dynamic person with the confidence, energy, personality and belief in delivering a great service and better ways to make our customers feel truly special. You will be the unit lead for all customer related matters and operate as part of the Business Unit Management Team (BUMT). The role holder will be responsible for identifying best practice from... See more

  6. Customer Services Officer

    Watford | £19141 - £20204 per annum + 5% bonus | From Canon (UK) Ltd

    This caried customer service role, where you will be taking inbound calls, responding to emails and letters from Canon's customers. Training willl be given on Canon's processes, but you will work in... a friendly team, have some fun and want to give an excellent customer service that Canon is known for. Be part of our team right now, the role is waiting for you! Apply now! Working in Canon's Camera Repair Centre, you will be providing a high level of customer service that meets and on occasions goes beyond customer expectations. You will be given training on how to handle customer queries and complaints, ensuring that they are handled in a prompt and professional manner, taking ownership of issues, utilising all available resources. You'll need previous experience of handling customer... See more

  7. Customer Delivery Driver

    Borehamwood, Hertfordshire | 0.0000 | From Tesco

    About the role Shift pattern Sun: 19:00:00 - 23:00:00. Wed: 19:00:00 - 23:00:00. Thu: 19:00:00 - 23:00:00. Sat: 19:00:00 - 23:00:00. A job where you are in the driving seat! As the face of Tesco... out on the road, our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of managers and colleagues back at the store ready to support you when you need them... See more

  8. Customer Success Manager

    London | | From Sumo Logic

    CUSTOMER SUCCESS MANAGERAs the Customer Success Manager, you will be the main point of contact for existing key customer accounts in the Customer Success organization. You will proactively advocate... for the customer -- focusing on high levels of adoptions to ensure customer satisfaction and be responsible for all renewals within your accounts. You will identify key MBOs from customers and drive adoptions programs, milestones and creation of customer champions as a trusted advisor.The ideal candidate will have a strong track record of building deep customer relationships and proactively driving adoption and expansion across multiple use-cases within their customer base. Ideally, you hail from a SaaS or services company. You will need to be a great listener, strong communicator, as well... See more

  9. Sr. Customer Solutions Manager

    London, | 0.0000 | From Amazon

    DESCRIPTION As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey... to the cloud. In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account... See more

  10. Customer Success Manager

    City of London | Up to £70,000 per annum | From EC1 Partners

    EC1 Partners is working with a SaaS organisation that is bringing true digital transformation to the global maritime industry. They are a dynamic and fast paced tech start-up environment which has... a unique position of being part of a leading global company. We are looking for an experienced Customer Success Manager that will be responsible for customer engagement and overall successful sales implementations for their platform and other applications. You will be looking after the customer journey from customer engagement and adoption up to on-boarding. The ideal candidate will be a trusted partner in defining customer success objectives, strategy and tactics, as well as in implementing processes and programs. Responsibilities: ·  Responsible for driving client adoption... See more

  11. Customer Outreach Advisor

    London | | From Capita

    Core Responsibilities and Objectives · To act as an ambassador for the BBC and TVL in Outreach advice events. · Provide customer advice in line with current over 75 policies · Facilitate immediate... solutions to customers where possible · Capture data to update and improve the TV Licencing database · Effectively communicate licencing requirements to customers who may display vulnerabilities. · Ensure all Group Essential Training is up to date · Comply with all TVL information security policies · Comply with all H + S policies and requirements Job title: Customer Outreach Advisor Job Description: Key Tasks and Responsibilities · Attend and fulfil a designated role at a series of Outreach events. · Assess individual customer circumstances and requirements to ensure an optimum customer... See more

  12. Director of Customer Care

    Watford | | From ASOS

    Our customers are at the heart of everything we do, which means that we try to get things right for them first time, every time. We're 24/7, we're multi-channel and we're truly global. All of this..., making sure customers are protected when they shop with us or whether it's having a chat with a customer seeking that perfect outfit, we enjoy being a part of the ASOS journey and being a part of its success.​ The Director of Customer Care will be responsible for creating a global best in class customer care operation delivering exceptional service to all ASOS customers. They will have a passion for achieving great customer experience through the application of technology, continual optimisation, best practices and external partnerships. Transforming the effectiveness and efficiency... See more

  13. Head of Customer Service

    London | | From Economist Group

    IntroductionThe Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to... are seeking a Head of Customer Service to manage the delivery of our customer subscription fulfilment service via our global subscription fulfilment partners and to support the VP Customer Operations, while working closely with the global Circulation team, to deliver best in class customer service.AccountabilitiesHow you will contribute: Manage a team of regional operations specialists to support local fulfilment partners and telemarketing agenciesMonitor and analyse customer service performance to ensure call quality and satisfaction, and work closely with stakeholders to develop and optimize... See more

  14. Head of Customer Services – Automotive

    Watford | | From Som 3 Recruitment

    Head of Customer Services – AutomotiveAre you an experienced Customer Services Manager looking for a new challenge? Do you come from the Automotive sector / leasing and really understand what... excellent customer services look like?We need to speak to you!Our client are based on a business park to the west of the centre of Watford, and are one of the market leaders in employee salary sacrifice schemes. They are looking for an experienced Head of Customer Services to join the team, and really deliver an ethos of exceptional customer satisfaction. You will lead the customer facing ... which will best meet the customer’s needs, deliver the teams budget, reporting and delivery of KPIs and lead senior managers and supervisors to troubleshoot areas of poor performance and key customer... See more

  15. Customer Success Engineer

    London | | From DataBricks

    MissionAs a Customer Success Engineer, you will be responsible for managing the strategic success plan with our customers throughout their entire relationship with Databricks, right from business... use case ideation all the way through to business value realisation. By proactively providing thought leadership, delivery and enablement support our CSEs make a real impact for our customers. This is a Data and AI savvy team that apply their technical knowledge and experience to solve the world’s toughest data problems. You will work directly with customers who are innovators and category leaders on their Data and AI strategy and the execution thereof in partnership with our business value, sales, marketing, field engineering, product engineering, product management and wider customer... See more

  16. Sr. Customer Solutions Manager

    London | | From AmazonWebServices

    As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to... a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic... See more

  17. Customer Insight Analyst

    London, | 35000.0000 - 45000.0000 | From Harnham

    CUSTOMER INSIGHT ANALYST LONDON £35,000 - £45,000 +BONUS +BENEFITS THE COMPANY If you are looking to further your analytics career in one of the leading retail organisations, look no further... role offers the opportunity take a customer-centric approach to business strategy. THE ROLE As a Customer Insight Analyst you will play a crucial role in analysing customer behaviour. Some of your responsibilities will be: Analysing previous campaigns and developing strategies to make future improvements. Analysing overall customer satisfaction. Focusing on specific products and marketing techniques accordingly. Use SQL to analyse the data and provide detailed insights. YOUR SKILLS AND EXPERIENCE A successful Customer Insight Analyst will have: Strong written and verbal communication skills... See more

  18. Senior Customer Success Manager

    London | | From Ampersand consulting

    Job DetailsSenior Customer Success Manager (Working capital solutions, Trade Finance, Fintech) A leading Fintech business are looking to hire a talented Senior Customer Success Manager (Working... capital solutions, Trade Finance, Fintech) to join an expanding team in London. The Senior Customer Success Manager (Working capital solutions, Trade Finance, Fintech) will be responsible for ensuring the success of live customers. In addition to this, the Senior Customer Success Manager (Working capital solutions, Trade Finance, Fintech) will also be responsible for acquiring customer feedback and integrating that detail into internal workstreams.Responsibilities for the Senior Customer Success Manager (Working capital solutions, Trade Finance, Fintech) will include:Owning and managing... See more

  19. Customer Enablement Specialist

    London | | From AmazonWebServices

    Would you like to be part of a team focused on helping increase the adoption of Amazon Web Services (AWS) across EMEA? AWS offers an innovative and motivating environment where you will have the... exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology. Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish Amazon Web Services as the premier cloud provider? As a Customer Enablement Specialist, you will have the exciting opportunity to be part of a growing team whose goal is to make it seamless for customers to do business with AWS. The Customer Enablement Team is strategically positioned to simplify the customer experience... See more

  20. Customer Service Manager

    London | | From G4S

    The Mobile Contract Support Manager will be the main site based  customer contact. Accountable for ensuring all buildings are available for work when required by the client and ensuring all required... a geographical portfolio. Ensuring that their team are fully engaged and supported to deliver a first class customer experience and achieve daily, weekly and monthly performance objectives: · Instil a customer focused culture and a right first time approach at site level to deliver exceptional standards improving the customer experience · Continuously developing self and others to understand the contractual requirements, identifying trends and implementing plans to improve performance. RESPONSIBILITIES / ACCOUNTABILITIES: · Key site customer contact · Meeting with Customer contacts on a twice monthly... See more

  21. Customer Success Manager

    London | | From Workiva

    The role:The Customer Success Manager (CSM) is the primary customer contact for Workiva products and services. The core functions of the position include promoting user loyalty, influencing user... adoption and sharing user insights internally. Each CSM is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSM. The CSM will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSM will have an in-depth understanding ... on initiatives that address customer needs, product utilization and improving departmental efficiencies to help meet company goals.What You'll Do:Manage Book of Business and Customer... See more