GERMAN SPEAKING - CUSTOMER SERVICE ADVISOR - AVAILABLE IMMEDIATELY
SALARY: £23,000 - Plus EXCELLENT Benefits package and Monthly bonus based on KPI's
The Customer representative... will deal with customers remotely using all the means, systems and procedures put at their disposal in order to find the best possible solution for their customers. They manage incoming and outgoing contacts: phone calls, emails, letters, chat, instant messaging, social media and ensure full customer satisfaction at all times.
Fluency of German language used with the customer, both spoken and written is a MUST
CUSTOMER CARE & METHODS
Active listening to customers in order to service their needs, through a thorough discovery of the customer requirements
Empathy with customer & colleagues... See more