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Customer Services jobs in London

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  1. Customer Service Assistant

    Sutton | | From CVWOW

    Customer Service Assistant Location: Rose Hill - SM1 3HE Salary: 17,843 per annum Hours: 37.5 Workshift: 5 over 6 days Are you a successful Customer Service Assistant or Retail Sales... PawnBroking, Jewellers, Foreign Exchange, Money Transfer, Pre-Paid Cards and Cheque Cashing. As a Customer Service Assistant you will provide our customers with an excellent standard of service; completing all transactions accurately and in line with company and regulatory requirements. Customer Service Assistant key responsibilities: * Ensure all customers are treated fairly and provided ... policy and regulatory requirements The ideal Customer Service Assistant: * Strong communication skills (active listening) * Organised and accurate (completing and maintaining documents...

  2. Head of Customer Services

    North London | Neg. | From Capita

    Title : Head of Customer Services Salary : £60- £70K Location : Barnet, London Purpose of role The purpose of the role is to work with the Capita Local Government Customer Services teams... to provide thought leadership and strategic direction of Customer Services within the Barnet Partnership, feeding into the client and other key stakeholders. This will include supporting the Barnet Innovation Lab to design and develop future delivery models for Customer Services. The role will also have responsibility for Commercial & Service Management of Customer Services in Barnet, including ... the Customer Services part of the contract. Services are provided from both Barnet and the Coventry Shared Services centre, so candidates will be required to work at both sites, as required...

  3. Customer Service Manager

    London | £0 - 50k per year + n/a | From Douglas Jackson

    Job Ref: DJKG1206 Job Title: Customer Service Manager Location: London Salary: £50k Opportunity to work for a high profile company... within the travel and leisure industry. They are looking for a dynamic, energetic Customer Service Manager to join and lead the team in London. The Role: To manage a busy, multi-skilled and multi-lingual contact centre that operates within the multi-channel function working on a B2B & B2C level and be part of a team of Customer Service Managers. Key Responsibilities Manage Team Managers and an overall FTE of approximately 150. Coach and upskill team managers to ensure exceptional customer service is delivered constantly. Driving and promoting Customer Excellence...

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  5. Customer Service Manager - Housing

    London | £22 - £28 p hour | From Resourcing Group

    My client, a leading London based Housing Association, is seeking to recruit an inspiring Interim Customer Service Manager to drive forward the development of the Customer Service Team. Reporting... to the Head of Housing you will be responsible for managing the customer service team to ensure that a first class service is delivered to tenants and leaseholders. Responsibilities will include; Managing the Customer Service Team. Ensuring set KPI's are met. Manage a multi channel contact centre and CRM system Promote the use of the online tenant account system. Respond to star survey feedback. Attend key resident involvement meetings such as scrutiny panel Provide reports to Board, EMT and RS MT on performance driving up quality and consistency of call answering...

  6. Sales and Customer Service Consultant

    Watford | £19,467 per annum | From Verex Group

    Verex Group has an exciting opportunity for a Sales and Customer Service Consultant to join our team based in Watford. You will be on a full time, permanent basis and will receive... find, develop and nurture the best talent that the market has to offer. As our Sales and Customer Service Consultant, you will be part of one of the most important teams at Verex, on the frontline speaking to our customers to deliver a service that we can be proud of. Duties and Responsibilities of our Sales and Customer Service Consultant - Receiving inbound sales and customer service ... queries to resolution - Cancellations, mid-term adjustments and payment queries Who are we looking for to become our Sales and Customer Service Consultant? - Minimum of 1 years' experience...

  7. Customer Service Advisor

    London | | From GET STAFFED

    Customer Service Advisor We are seeking a self-driven and highly motivated Customer Service Advisor to join our forward thinking, successful company based in West London. What we can offer... and will be tasked with providing the best possible service to our many customers and clients. You will be working closely with the other Customer Service teams members, as well as with Accounts ... a coordinated, accurate and timely response The ideal candidate will have the following skills and characteristics: * At least 2 years experience as a Customer Service Advisor, preferably within a B2B environment * Impeccable telephone manner and communication skills * Ability to accurately and confidently manage customer related inquiries * Competent user of both Outlook and Excel Other...

  8. Customer Services Advisor

    Watford | Neg. | From Smith and Nephew

    We have an exciting opportunity for a bright, enthusiastic graduate or experienced Customer Service Advisor to join an energetic team providing support to external customers (Health Care... customer interactions. This is a skilled Customer Service role where full training will be provided on all of Smith and Nephew's products and services. The advisor would be the first point of contact ... logged into the customer service hunt group to accept calls at all times during normal business hours and in line with hours of work. Utilize 'not ready status' whenever away from the workstation or ... . Ensure all disputes and credit returns are actioned within 5 working days of the request being made to secure prompt payment. Communicate any service related complaints to the Customer Service Manager...

  9. Customer Service Executive

    Wembley | Up to £8.00 per hour | From Randstad UK

    Full-Time Customer Service Agents and Call Centre Agents My client operates a mid-size call centre business, based in North West London, and offers complete end-to-end Call Centre Services to its... extensive client base. We are looking for a Customer Service Agent or Call Centre Agent to support the next phase of growth. Responsibilities for the role below: The Operation is a shared ... . The call centre agents are will be fully trained and have the below responsibilities: * Inbound calls for customer service and sales queries. * The utilisation of the client's in-house CRM and payment platforms in order to manage sales orders and process customers' credit/debit card payments. * First line technical support * Engineer and technical call out services * Reservation...

  10. Customer Service Call Handler

    Croydon | Up to £20500 per annum + Exellent Benefits | From Floss Agency

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team. Duties will include * Handling incoming and outgoing telephone calls in... prompt and courteous manner in line with company expectations * Provide a proactive response to calls for assistance and providing advice and solutions * To ensure that customers receive the most appropriate service in a timely and cost effective manner * To ensure that the customer is kept fully appraised of the progress * To ensure that accurate costing are giving for all cases using available systems * To liaise with internal and external business contacts * Work in line with client SLA's and company standards Skills / requirements * Experience of liaising with customers over...

  11. Customer Service & Sales Assistant

    North London | £18,000 - £24,000 OTE, Negotiable | From Sevenist

    Customer Service Assistant Location: Angel , London Sevenist is looking for 5 candidates who are looking to work in the sales/customer service sector and increase their range of skills... specialise in our clients new and existing customer account management. If you are looking for a hands-on interactive role dealing with customers within a sales and customer service department look no further. Sevenist specializes in customer acquisition and rapid growth for our Clients. With the economy on the up, a lot of companies now require the ?kick start? needed to take their business ... solution for brands looking to offer a personalised approach to their customer experience. We can increase market share, improve profitability and develop a permanent customer base through our...

  12. Customer Service Administrator

    London | Up to £22000 per annum | From RECRUITMENT GENIUS

    This fast growing interiors company located on the vibrant Chiswick High Road is looking for a delightful and motivated individual to join the team on a permanent basis. As a Customer Service... - Demonstrate integrity, professionalism and customer service driven - Ability to multi-task and work well under pressure - Bright and bubbly with a positive and flexible attitude - A good team ... projects simultaneously to agreed deadlines. You will provide high quality service and your communication skills must be excellent. Your role will involve the following: - Full administration ... delivery of orders - Preparing installers with project briefs and sign off completion forms - Responding and managing incoming Customer enquiries and requirements - Managing sampling stock and requests...

  13. Customer Service Advisor

    London | Competitive | From I.T.Lab Limited

    Customer Service Advisor Company Background IT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services..., evolving our proposition and positioning to reach a broader target audience. We are now looking for an experienced Customer Service Advisor to join our busy team in our London offices. The Role Reporting to the Telecommunications Manager, the Customer Service Advisor will be responsible for servicing both the London and Manchester offices, ensuring that all provisioning communications and services are delivered accurately. Duties and Responsibilities: Providing front line customer support including answering incoming calls, emails and web chats Helping to manage upwards...

  14. VIP Executive, Customer service

    London | £25000.00 - £30000.00 pa | From Experis Finance

    My client, one of the most well-known companies within the gambling and gaming industry that operates both online and offline are looking for a VIP Relationships Manager. The role will involve ... Handling customer queries Face to face Phone Email Chat Build strong and solid client relationships Achieve engagement and service level targets Ownership of a portfolio of high value VIP clients with a bespoke approach Proactive and anticipate client's requirements Ensure expectations are exceeded Resolve client enquiries Improve client experience Seek potential up-sell ... The position will be great for an individual who has some years of experience dealing with customer service. They will be enthusiastic and excellent communicators...

  15. Customer Service & Sales Adviser

    Croydon | Up to £18200 per annum + 1K Bonus (paid quaterly) | From Floss Agency

    A fantastic opportunity to join a Worldwide organisation in Croydon and become part of a successful team! Maximise Finance and Insurance policy sales by utilising your sales skills when handling... telephone enquiries and updating systems accordingly. Provide a professional, efficient and proactive sale and administration service, reflecting the brand values of the company and the client you are representing. Ensure all processes and procedures comply with FCA requirements. Duties: Call Handling File Administration Correspondence Data capture & input FCA compliance Reporting 35 hours per week, 8 - 6 Monday to Friday and 9 - 1 Saturday. Due to the nature of this position, hours may vary in line with business and client needs...

  16. Head of Customer Service

    London | £70,000 - £90,000 + bonus + equity | From Forsyth Barnes Limited

    Title: Head of Customer Service Location: London Salary: £70,000 - £90,000 + bonus + equity     Brief Overview: My client is looking for an ambitious Head of Customer Service... and Experience to join their rapidly growing team in London. The successful Head of Customer Service and Experience will have a proven track record in scaling quality customer service for digital services. As well as this, you will have experience of working for a smaller organisation, understanding what is required to maintain decent customer service as a company expands.   In addition to this, the Head of Customer Service and Experience will have experience of dealing with live issues requiring instant customer support, as well as an interaction between online, digital user journeys...

  17. Customer Service Engineer

    South East London | £22-30k depending on experience | From Powervault Ltd

    Customer Service Engineer Powervault ? the company We are a start-up with an IoT cleantech product, looking for a Customer Service Engineer to support customers, field services engineers... and subsequently globally. Role The Customer Service Engineer will report to the Project and Operations Manager but support the whole of the Powervault. They will need to deliver impeccable technical customer service as our business grows over the next year and beyond. The role is approximately 95% office based, supporting our installers, trouble shooting and helping customers with their units. Major ... the marketing team e.g. Installation video / installation manual / technical specifications etc - Supporting delivery, installation and operation of major customer trials - Scheduling the field service...

  18. Customer Service Admin

    Watford | £20k - £21k pa + Bonus | From Unity Recruitment Ltd

    JOB PURPOSE: Customer service is at the heart of our business and our client pride themselves on delivering information to their customers in a clear, concise and informative way answering their... queries. Our client operate extended opening hours to ensure they are more readily available for their customers. This means that the Customer Service Team work a shift pattern from Monday to Friday ... . Keep customers fully informed at all times. Ensure if they are promised a return call/email that this is done. Prioritise work according to defined service level agreements and the effect on the business. Adhere to company policy at all times. Maintaining documentation and information relevant to the role Representing the Customer service team in a professional manner to promote good...

  19. Customer Service Executive - Events

    City | £20000.00 - £24000.00 pa + bonus and training | From We Are Aspire Ltd

    Customer Service Executive - Events City of London £20 000-£24 000 (bonus and training) Customer Service Executive - Events The Company A leading global organiser... conferences for the finance industry, is looking for a Customer Services Executive to join their busy and professional London team. For nearly five decades, they have hosted events in more than 60 ... the excellent customer service they provide for all of their clients. Customer Service Executive - Events About the Role The individual will be working within a driven and dedicated team ... domestic and international conferences Working alongside other teams within the business Customer Service Executive - Events Requirements 6 months commercial experience essential Educated...

  20. Customer Service Co-ordinator

    North London | £20000.00 - £25000.00 pa | From Eden Brown Ltd

    Customer Service Co-coordinator - Residential Developer I am currently working with the leading Luxury House Builder in the South East to find a Customer Service Co-ordinator to join their North... London Customer Service Department. Reporting to the Customer Care Manager, you will join an over all team of 4 and be instrumental in providing administrative support to the whole department. As Customer Service Co-ordinator you will be the first point of contact in the department, providing efficient communication between contractors, purchasers, and agents. This role would suit an organised, out going person, with excellent written and verbal skills and IT literate. Duties will include; -Typing and issuing letters / instructions to relevant parties including; customers...

  21. Customer Service Advisor

    Westerham | £16,000 - £17,000 + Benefits | From Beacon Plus (UK)

      Customer Service Advisor - This established and successful magazine publisher has become a market leader over the last 20 years and is now a multi-media business publishing over 60 magazines... excellent organisational and customer service skills. Customer contact is regular and therefore interpersonal skills are very important, together with an excellent telephone manner.  Duties Answering ... customer service or call centre experience within an office arena, (although candidates from a retail background will be strongly considered) together with an excellent telephone manner ... titles. Whether it’s Homes, Lifestyle, Cars or Pets, all their titles offer information and entertainment, delivered with knowledge and passion. Due to continued success they are seeking a Customer...