Our client based in Epsom area is looking for long term customer service temps.
You MUST be able to drive ....
Support the team in achieving the business goals to deliver our customer experience... Typical customer interactions will include: Account servicing, such as name & contact detail amendments
Payment management, including due date, card payments, refunds & direct debit changes
Settlement & Early termination enquiries, helping to identify retention opportunities
End of Agreement management
Resolution of first level arrears issues, escalating more complex situations
Resolution of first level customer complaints, including enquiries from Payment Protection firms
IF YOU HAVE CALL CENTRE EXPERIENCE PLEASE CONTACT US! :)
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