Go Train are training and recruiting people to work for their client as a call centre advisor.
At first you will work from home.
Answer incoming calls from customers to take... orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main duties:
Answer calls and respond to emails
Handle customer inquiries both over ... information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Key Competencies and Skills:
Verbal and written communication skills... See more