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Call Centre jobs in Welwyn

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  1. Call Centre Manager

    Hertford | From £22,000 to £25,000 per annum | From Pure People Recruitment

    CALL CENTRE MANAGER Our client, currently has an exciting opportunity for a Call Centre Manager to join their busy team based in Hertfordshire The purpose of the call centre manager role is to... manage the daily running of the call centre, including effective resource planning and implementing call centre strategies and operations; ensuring excellent customer service working within a busy payroll company Your main responsibilities as the Call centre manager will be as follows:- Key Responsibilities: · setting and meeting performance targets for speed, efficiency, sales and quality; · ensuring all relevant communications, records and data are updated and recorded; · understand the clients products and service  · monitoring random calls to improve quality, minimise errors...

  2. Call Centre Telephone Operator

    St. Albans | £5.60 - £7.50 per hour Dependent upon age | From ESA Retail

    Call Centre Telephone Operator Salary: Pay: £5.60 (16-21), £7.05 (21-24) & £7.50 (25+) Dependent upon age  Benefits: Generous Bonuses + Holiday Pay  Contract Type: Flexible working hours... (full and part time)  Location: St Albans, Hertfordshire, AL1 3JX  ESA Retail is looking to recruit articulate, highly - professional, client focused Call Centre Telephone Operator to work a variety of shifts at our friendly telephone centre, conveniently located in St Albans, Hertfordshire. Call Centre Telephone Operators collect information, using prepared questionnaires. You will be ... behalf of our clients. There is NO selling involved. There will be an immediate start for successful applicants. An ideal Call Centre Telephone Operator will hold the following skills and experiences...

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  4. Call Centre Administrator

    Hemel Hempstead | £21000 - £23000 per annum + CAR PARKING + MORE! | From BROOK STREET BUREAU - Hemel Hempstead

    Our client is looking for an all rounder with an administration background in a customer service based environment. The company is based in the Hemel Hempstead area and is looking for a vibrant......

  5. Call Centre Team Leader - Healthcare

    Hemel Hempstead | From £30,000 to £35,000 per annum | From Park Street People

    Call Centre Team Leader This is a great chance for a Call Centre Team leader to join an expanding Healthcare company. You will lead an expanding team within a hospital call centre to enhance... the Healthcare industry Necessary = team leader experience Necessary = Sales experience Preferable = experience in new call centre environment/ setting- up call centres Park Street People Ltd is an Equal ... performance and growth. Using your experience within Healthcare, Sales and leadership you will be an integral part of the team.   Responsibilities: Directly manage the private patient sales executives, providing guidance on best practice, and excellent customer service. Encourage the team's development, to convert all enquires into appointments on the 1st call. Work closely with...

  6. Resource Planning Analyst - Contact Centre

    Hemel Hempstead | Plus excellent bonus and benefits | From Contact Centre Recruitment Ltd

    Resource & Forecasting Analyst - Contact Centre £26,000-£30,000 plus excellent bonus and benefits Available ASAP Joining the Resource & Performance Planning Team as a Workforce... activity for our busy Contact Centres. You will be able to create interval forecasts, run forecasting scenarios and analyse MI, to identify performance improvement opportunities, which you would provide to our Contact Centre Managers. You should be able to work closely with operations, providing advice, guidance and challenge, when needed, to ensure schedule adherence. From reviewing the forecasts you will be able to determine allowable absence across the year and act as guidance to Contact Centre Managers, approving leave requests. You will support the management of the telephony...

  7. Contact Centre Specialist

    Hatfield | Competitive + Benefits | From Computacenter

    Summary Computacenter is looking for a unique individual, to join their close-knit global IT function in Hatfield, dedicated in helping manage our global multi-media contact centre applications... for our Global Service Desk business. Your work will range from providing deep-dive technical support for our multi-media contact centre systems and connected applications - to carrying out new ... - (7am - 3pm, 8am - 4pm, 9am - 5pm, 10am - 6pm) Main Responsibilities The Team has the objective to Provide Contact Centre Systems that operate and perform, whilst always delivering ... problems in different ways. Desirable experience * Avaya / Cisco / Siemens / Genysys multimedia contact centre platforms * Windows & VMware environments To apply, candidates are asked to...

  8. Contact Centre Advisor

    Harlow, Essex | 20420.4000 | From ITS (Industrial Tool Supplies)

    ITS are one of the largest and fastest growing independent power and hand tool distributors in the UK, and our rapid expansion has created some exciting opportunities for ambitious contact-centre... sales professionals in our large new state of the art distribution centre! Contact Centre Advisor The calls our advisors take are as varied as can be - technical questions, building bespoke kits to meet our customers’ needs, item exchanges or calls from customers who simply like to 'speak to a human being’ and place orders the 'old-fashioned’ way’. More than half of the enquiries you take ... the job done. You'll need to be a quick thinker with a passion for problem solving and technical sales. Whatever the reason for the call, the service we offer every single person that calls us is...

  9. Contact Centre Agent

    Hemel Hempstead | £16,000 | From Away Resorts

    WHAT WE NEED IN A NUTSHELL Our people are attentive, amazing, lovers… we hear you giggle, let us explain. ATTENTIVE – “We are constantly alert to our customers needs and the experience... read on… WHAT THE ROLE ENTAILS Reporting to our Contact Centre Manager, you will be making outbound sales and service calls to new and existing guests and deal with any questions they have ... centre. Ideally, but not essential, experience of outbound calling trying to convert enquiries to sales or upgrade a current booking. The ability to multi task effectively whilst keeping a high level...

  10. Technical Contact Centre Consultant (Avaya

    Hatfield | Competitive + Benefits | From Computacenter

    Summary Due to the growth in business and subsequently work load, Computacenter is looking for a technical consultant, to join their close-knit global IT function in Hatfield, dedicated in... helping manage our global multi-media. Your experience in both IT applications and infrastructure, means you have an appreciation of the needs of a complex multi-media contact centre with many ... & deliver solutions. Package Competitive + Benefits Main Responsibilities The Team has the objective to Provide Contact Centre Systems that operate and perform, whilst always delivering ... other members of the team. You are happy to help spread your knowledge of contact centres, infrastructure considerations, VoIP network concerns, server performance, contact centre performance...

  11. Project Manager / M&E Data Centre

    Hemel Hempstead | £45k - £50k pa + Health, Pension & More | From MECS Communications

    Project Manager / Data Centre Facilities Supervisor - M&E Location: Hemel Hempstead, Hertfordshire Salary: £45,000 - £50,000 + healthcare, pension Environment: Data Centre, Colocation..., facilities and mission critical site supervisor to join a leading international data centre provider to take ownership of assisting the management team in the delivery and completion of a fully functioning and operational, resilient next generation data centre. The Data Centre Facilities Supervisor will work with and support the project team to ensure timely and efficient delivery of services ... with a basic salary of circa £45,000 - £50,000 plus Pension, Healthcare and other corporate benefits. The Data Centre Facilities Supervisor will oversee works carried out by contractors in...

  12. Call Handler/Administrator - plenty of variety, friendly office

    Harlow | - £15k-£17k | From Zebra Connexions Ltd

    We're a busy virtual PA service in Harlow providing outsourced admin and telephone support for different companies. Our clients range from roofers and plumbers to solicitors and surgeons so no two... days are ever the same. We handle their calls, answer their emails, reply to website live chats and perform other admin tasks. We'll give you full training from the start so you can quickly progress to dealing with our more complex clients. Our office environment is friendly and welcoming and we'll make you feel comfortable from the day you join us. You'll need an eye for detail, a good telephone manner and will enjoy talking to people. There's plenty of opportunity for overtime and the ideal candidate will be flexible and willing to represent the company at events and exhibitions...

  13. Call Handler/Administrator - plenty of variety, friendly office

    Harlow, Essex | 7.5000 | From Zebra Connexions Ltd

    We're a busy virtual PA service in Harlow providing outsourced admin and telephone support for different companies. Our clients range from roofers and plumbers to solicitors and surgeons so no two... days are ever the same. We handle their calls, answer their emails, reply to website live chats and perform other admin tasks. We'll give you full training from the start so you can quickly progress to dealing with our more complex clients. Our office environment is friendly and welcoming and we'll make you feel comfortable from the day you join us. You'll need an eye for detail, a good telephone manner and will enjoy talking to people. There's plenty of opportunity for overtime and the ideal candidate will be flexible and willing to represent the company at events and exhibitions...

  14. Data Centre Shift Engineer

    Hemel Hempstead | £39000 per annum | From Randstad CPE

    Shift Engineer (Electrical) - Data Centre - Hemel Hempstead - £39,000 + Overtime An Exciting opportunity has arisen to join an established IN-HOUSE DATA CENTRE Company who self deliver their own... service and maintenance to the Data Centres. They are currently looking for 2 key members of staff to complete the team across in Slough. The successful candidate will have a proven track record working within a critical Site (Banking / Blue Chip / Data Centre) crucially with City & Guilds Electrical, 16th / 17th edition, HV Qualified / Knowledge would be an advantage but is not essential. Hours of work Continental shift pattern - Days & Nights (19:00pm to 07:00am & 07:00am to 19:00pm) Key duties & responsibilities Ensure that Planned Preventative Maintenance & Reactive maintenance...

  15. Centre Manager

    Watford | From £28,000 to £28,000 per annum | From Recruitment Helpdesk

    Centre Manager Watford Reporting to: Chief Executive Direct Reports: Facilities/Receptionist Team Based at: Watford (with some travel to other Centres) Salary: £28,000 per annum Contract... of starting a business, those that have recently started one up as well as existing businesses. These services include business start-up advice, training courses and events, affordable business centre premises and facilities as well as education programmes for organisations and education providers. We are looking to recruit a highly-motivated, pro-active Centre Manager (CM) to join our team at Watford. The overall aim of this role is to ensure the smooth running of the Business Centre in line with the strategy for building excellent relationships with all our Centre clients and with local businesses...

  16. Receptionist / Business Support Co-ordinator - Business Centre - Harlow - Full Time

    Harlow, Essex | 18000 | From 4Leisure Recruitment

    Receptionist / Business Support Co-ordinator Harlow Contract (up to 1 year) full-time role - Monday to Friday 8.30am to 5.30pm Key Responsibilities * Act as the first point of contact for all... clients and visitors on a daily basis *Providing on site services to clients, including reception facility, telephone answering / call forwarding, photocopying, franking, postal services and sending out post to virtual customers. * Ensure that all areas of the centre including; kitchens, meeting rooms, conference rooms and reception are presented within company standards and representative of a 5-star business. * Contribute to the overall revenue of the centre by identifying opportunities to up sell additional services (e.g. secretarial services) * Demonstrate a true passion for customer...

  17. Receptionist / Business Support Co-ordinator - Business Centre - Harlow- Part-Time

    Harlow, Essex | | From 4Leisure Recruitment

    Part- time Receptionist / Business Support Co-ordinator Harlow Permanent full-time role - Monday to Friday 12.30pm to 5.30pm Key Responsibilities * Act as the first point of contact for all... clients and visitors on a daily basis *Providing on site services to clients, including reception facility, telephone answering / call forwarding, photocopying, franking, postal services and sending out post to virtual customers. * Ensure that all areas of the centre including; kitchens, meeting rooms, conference rooms and reception are presented within company standards and representative of a 5-star business. * Contribute to the overall revenue of the centre by identifying opportunities to up sell additional services (e.g. secretarial services) * Demonstrate a true passion for customer...