Head of Customer Services For over three decades our purpose hasn’t changed: we are here to make a positive difference to the lives of all. Through the exceptional products, services and value we... Customer Services team leading them to deliver excellent customer service 364 days per year and responding to over 200,000 incidents and requests per year for UK, ROI, Spain, Netherlands and Guernsey ... the performance of the Technology Customer Service Centre through a team of analysts and 3rd party providers Understanding business needs for now and the future to help create an evolving strategy and plan that will: optimise all customer channels, deliver continued high service level, ensure the team have the right capabilities to deliver – providing development and coaching to support goals Building... See more