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1St Line Customer Service jobs in Bangor

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  1. Customer Service - 1st Line support - Great Shifts

    Belfast | Up to £17000 per annum | From Capita Internal Resourcing (CIR)

    Job Title: Customer Service Centre Support Location: Hillview House, Belfast, BT36 7LQ Salary: £17000 Shift: Rotational Shift between 7am-7pm Monday - Friday Start Date... for customers is our ultimate goal. What you will do: Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly To provide an excellent customer service and value to end users Escalation of tickets to resolver groups when required ... October/November About the role The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers. The role will... See more

  2. Customer Service - 1st Line support - Great Shifts

    Belfast,County Antrim | 17000.0000 | From Capita

    Job Title: Customer Service Centre Support Location: Hillview House, Belfast, BT36 7LQ Salary: £17000 Shift: Rotational Shift between 7am-7pm Monday - Friday Start Date... customers is our ultimate goal. What you will do: Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly To provide an excellent customer service and value to end users Escalation of tickets to resolver groups when required Prioritisation ... October/November About the role The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers. The role will... See more

  3. Customer Service - 1st Line support - Great Shifts

    Belfast, County Antrim | £17000/annum | From Capita

    Job Title: Customer Service Centre Support Location: Hillview House, Belfast, BT36 7LQ Salary: £17000 Shift: Rotational Shift between 7am-7pm Monday - Friday Start Date: October/November About... goal. What you will do: Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from customers received via telephone, email ... the role The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers. The role will involve processing, fault ... public, private and third sector organisations and specialist managed IT services in the education, government, utilities and charities sectors. We work in partnership with our customers to gain a deep... See more

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  5. 1st Line Support Analyst- Night Shift

    Belfast | Up to £23500 per annum | From Capita Internal Resourcing (CIR)

    Job Title: 1st Line Support Analyst Location: Hillview House, Belfast, BT36 7LQ Salary: £23500 including shift allowance for unsociable hours Shift: 7pm - 7am, four nights on four... costs. Making IT work better for customers is our ultimate goal. What you will do: Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents ... experience of using a ticket management system, 1st or 2nd line support Educated to degree level within a relevant IT subject OR some working experience within a 1st Line/Service Desk position What's in ... nights off Start Date: October/November About the role The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal... See more

  6. 1st Line Support

    Bangor,County Down | 9.0000 - 10.5000 | From Hays Specialist Recruitment Limited

    1st Line Support - Bangor - 6 Month Contract Your new company My client, an organisation based in Bangor, are looking for a 1st Line Support Engineer to join their expanding team on a 6 month... contract, with the view of going permanent after review. This role is perfect for a junior engineer, or graduate, who is looking to kick-start their IT Career. Your new role As an 1st Line Support Engineer, you will be required to provide 1st line diagnosis and resolution to customers and others within the organisation. Other responsibilities include; Finding technical solutions for end users Servicing and administration of IT equipment and programs What you'll need to succeed To succeed, you will need proven 1st line support experience, or proven help desk experience. Experience with... See more

  7. 1st Line Engineer

    Belfast | | From BT Group

    Job Description Service Desk Engineer (1st Line) Belfast Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our... we must ensure to provide excellent levels of customer service to all. The role will involve triaging of customer incidents, first line resolution where possible, following the ITIL recommendations ... communities. We need you to help us do this. Why this role matters The primary responsibility for a Service Desk Engineer is to provide support for our customers. This support will involve ... working with customers and colleagues. What you'll be doing * To provide good customer service and administer customer requests in an ITIL based environment. * Triage customer call/emails to understand... See more

  8. 1st Line Engineer

    Belfast | | From BT

    Job Description Service Desk Engineer (1st Line) Belfast Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our... we must ensure to provide excellent levels of customer service to all. The role will involve triaging of customer incidents, first line resolution where possible, following the ITIL recommendations ... communities. We need you to help us do this. Why this role matters The primary responsibility for a Service Desk Engineer is to provide support for our customers. This support will involve ... working with customers and colleagues. What you'll be doing + To provide good customer service and administer customer requests in an ITIL based environment. + Triage customer call/emails to understand... See more

  9. 1St Line Support

    Belfast,County Antrim | 18000.0000 - 22000.0000 | From Reed Technology

    REED are pleased to announce a collaboration with a managed service provider based in Belfast with the recruitment of a Level 1 Support engineer. This is an organisation that aims to provide a high... quality service to its customers, with a wide client base of small companies to large multi nationals. Due to growth they are looking to add to their fast paced and diligent team of first line support engineers. Duties * Efficient resolution of first line technical issues remotely via phone or ticketing system * Triage for resolution or escalation of issues * Installation and maintenance ... and development. You will gain exposure to clients from multiple different service industries. Progression is a strong belief of this company promoting internally. What to do next? If this role sounds right... See more

  10. 1St Line Support

    Belfast,County Antrim | 18000.0000 - 22000.0000 | From Reed

    REED are pleased to announce a collaboration with a managed service provider based in Belfast with the recruitment of a Level 1 Support engineer. This is an organisation that aims to provide a high... quality service to its customers, with a wide client base of small companies to large multi nationals. Due to growth they are looking to add to their fast paced and diligent team of first line support engineers. Duties • Efficient resolution of first line technical issues remotely via phone or ticketing system • Triage for resolution or escalation of issues • Installation and maintenance ... learning and development.  You will gain exposure to clients from multiple different service industries.  Progression is a strong belief of this company promoting internally. What to do next? If this... See more

  11. Customer Service Advisor

    Belfast | Fully paid training - Excellent bonus & | From Red Dot

    Customer Service Advisor Belfast 16,500 + Bonus (OTE £22K) Fully paid training! We here at Red Dot are delighted to offer passionate tenacious people the chance to join our client in our... the front-line of a highly visible, fast growing brand .A passion to deliver exceptional customer service in order to create the best possible experience .An adaptable approach when dealing with ... Belfast based contact centre. As a Customer Service Advisor; you will provide the best possible experience to customers calling in while remaining professional. Understanding empathy for customers are a must, as well as being able to remain cool calm under pressure. Benefits of the Customer Service Advisor role: .Salary 16,500 per annum + Bonus (OTE £22K) .Company sponsored... See more

  12. 1st Line Support Analyst- Night Shift

    Belfast,County Antrim | 23500.0000 | From Capita

    Job Title: 1st Line Support Analyst Location: Hillview House, Belfast, BT36 7LQ Salary: £23500 including shift allowance for unsociable hours Shift: 7pm - 7am, four nights on four nights... better for customers is our ultimate goal. What you will do: Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from ... off Start Date: October/November About the role The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers ... and written communication Good customer service skills Personable Excellent Phone Manner Problem solving ability You will have a passion for IT Previous experience of using a ticket management system, 1st or... See more

  13. Customer Service Advisor

    Belfast | £9.83 per hour | From Bailey Employment

    The Position: We are looking for Inbound Customer Service Advisors for our Client based in Belfast. You will be the first and often only point of contact for customers calling regarding their... bank account. The Benefits: ·Customer Service Agents that join the company will be rewarded with a basic pay rate of £9.83 per hour. ·Potential to increase earnings by working overtime at time ... and have a hunger for success. ·A great attitude towards providing an excellent level of customer service which exceeds customer expectations. - The ability to work with skill, care and diligence and treat customers sensitively and responsibly ·Strong verbal communication skills ·Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check... See more

  14. Customer Service Executive

    Newtownabbey | | From Abacus Professional Recruitment

    Are you degree educated with strong numeracy and literacy skills? Would you like to work for a Top 100 company with excellent development opportunities? ? Do you have exceptional customer... services experience within a professional environment? We have a very exciting opportunity to join a leading company with competitive remuneration package. If interested please send your cv and cover letter to or call 02890 313157 This is an exciting opportunity to work in a dynamic, demanding multi lingual commercial department working closely with large European customers. The main objective is to assist the Commercial Director, Sales Directors and sales team to help achieve company objectives by providing comprehensive customer service support. Key tasks and duties:- Customer... See more

  15. 1st Line Support Analyst- Night Shift

    Belfast, County Antrim | £23500/annum | From Capita

    Job Title: 1st Line Support Analyst Location: Hillview House, Belfast, BT36 7LQ Salary: £23500 including shift allowance for unsociable hours Shift: 7pm - 7am, four nights on four nights... work better for customers is our ultimate goal. What you will do: Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from ... off Start Date: October/November About the role The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers ... and written communication Good customer service skills Personable Excellent Phone Manner Problem solving ability You will have a passion for IT Previous experience of using a ticket management system, 1st... See more

  16. Inbound Customer Service Advisor

    Belfast | £16000 - £18000 Basic + Monthly bonus' | From Red Dot

    Inbound Customer Service Advisor **Immediate Starts** £16,000 - £18,000 Basic OTE £300 per month My client is currently seeking Inbound Customer Service Advisors. They have several new Customer... Service positions within their massively evolving company and they are looking to fill immediately. The ideal candidate will have previous experience of working in a call centre, and or Customer Service role. Responsibilities of the Customer Service Agent role; Handling inbound calls from existing customers Building great rapport with customer you speak to Ensuring an exceptional level of customer service is delivered at all time Enter new customer information into system and update existing customer information Follow up customer calls where necessary Requirements... See more

  17. Inbound Customer Service Advisor

    Belfast | £17750 Basic + performance based bonus' | From Red Dot

    Inbound Customer Service Advisor **SEPTEMBER START DATES** Belfast located Red Dot Recruitment are currently working in partnership with one of the largest outsourcing companies in the world who... are actively recruiting for Customer Support Agents to join their already established call centre teams. As a Inbound Customer Service Advisor you will be responsible for handling inbound calls from existing customers regarding their current package, you will deliver an exceptional customer service and ensure customers come off the phone 110% satisfied! The role offers; £17,750 Basic ... Benefits and discounts with local and national suppliers If you have 6 months experience within a customer service-based role then we want to hear from you! Interested in the Inbound Customer Service... See more

  18. Inbound Customer Service Advisor

    Belfast | £10.12 per annum | From Bailey Employment

    The Position: Reporting to a Team Manager, a Senior Customer Adviser in Fraud will support new and existing customers with their complex fraud enquiries. Provide excellent customer service... ensuring all customers are dealt with quickly and professionally and fair outcomes and fulfilling customers’ needs at first touch where possible. The Benefits: · Customer Service Agents ... a hunger for success. · A great attitude towards providing an excellent level of customer service which exceeds customer expectations. · The ability to work with skill, care and diligence and treat customers sensitively and responsibly · Strong verbal communication skills · Applicants will be subject to strict vetting, including 3 years of referencing, a credit check... See more

  19. Customer Service Advisor - Part Time

    Bangor, County Down | Unspecified up to £16,009.50 pro rata | From Teleperformance

    Location:  Bangor Start Date:  14th October 2019 Hours:  Part Time Evenings and Weekends Shifts:  Between 6pm to Midnight, working 5 out of 7 days @ 4 hours per day or 5 hours per day. Full... a leading retail brands. Key Responsibilities Resolve inquiries with speed and precision Delight customers by providing timely, accurate and expert advice Deliver a service where patience, empathy ... to detail Problem solving and strong communications skills Professional and friendly telephone manner Customer Service experience Proven experience of working with computers and achieving targets ... customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are experts in people interactions... See more

  20. Part-Time Customer Service Advisers - Belfast

    Belfast | £8 - £9 per hour | From Guidant Global

    Diageo Capital House is based in Queen Street in the heart of Belfast city centre. Our Customer Service department takes care of pubs, clubs and hotels across the Island of Ireland who stock... standard ways of working across the Globe. The objective of our Customer Service team is to provide exceptional service to existing customers every day, taking ownership of each call in a prompt and efficient way. On a daily basis our Inbound Customer service team take various calls, dealing with drinks orders, general bar queries and accounts queries. Our Inbound Customer service team are made up of a group of diverse and talented individuals who work together to achieve targets. We are currently looking for Customer Service Advisors to join us for our busy Summer Period, working for... See more

  21. Customer Service

    Belfast, , United Kingdom | | From Red Dot Recruitment

    **Customer Service Executive Belfast £16.5k - £20k + Bonus Full time - Permanent** Wanting to get into a Customer Service Executive role that has real career progression? Fortnightly pay and award... winning training! We are looking for motivated individuals who have a passion and drive to provide our customers with the level of service expected of leading global brands. **Customer Service Executive role:** - Speaking to existing customers regarding their account - Ability to build rapport - Professional telephone manner - Proactive approach to resolve customer queries **Customer Service ... the Customer Service Executive role and have interview slots immediately. APPLY NOW!** Advertised through Zoek dd3603b48887474f80037943a0a821796... See more