Hastings Direct is a fast growing, agile, digitally focussed general insurance provider to the UK market, with over 2 million customers and employing over 2,600 colleagues at sites in Bexhill,... Leicester and Newmarket.
We now have an opportunity within our Retail Operations department for a Real Time Analyst based from our head office in Bexhill.
Working within a team, you will be ... the schedules within the 4 week cycle with any additional off-phone activities, such as training, coaching, meetings, etc as required by the business. Furthermore, you will spend some of your time directly coaching CRs around their adherence & productivity metrics to improve their performance for the business.
In order to be considered for this role you will have:
Leadership and Coaching experience...