We are searching for an experienced and enthusiastic Customer Service Manager for our client, a fast-growing online business, a leader in their field, who operate a very successful business model... part of an effective management team, leading a team of Customer Service Advisers and 2 Team Leaders. Day to day you will be working alongside the team answering emails, telephone and live chat to ... to be able to lead the team effectively.
You will manage and use reporting tools to review SLA's and metrics, to ensure excellent customer service and cost to serve at all times. You will enthuse and influence the team and keep the office fun and high energy. You will be instrumental with regards to suggesting and designing customer service process improvements.
You will also be responsible for... See more