RESPONSIBLE TO: Technical Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware.... They perform the full range of duties required in providing solutions to our customer base.
This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the company ... , server, network and communications systems at customer premises.
* Provision of technical support, by telephone and at customer premises working with computer users to resolve problems and answer... See more