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Call Centre jobs in Macroom

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  1. Call Quality & Development Coach

    Essex | - £27k-£28k | From Longreach Recruitment

    Longreach Recruitment are recruiting a contact centre experienced Call Quality & Development Coach  for a growing, supportive, and progressive Training & Development Team. The role will be... You Need to Demonstrate? Interested applicants will have considerable Call Quality and Performance Coaching experience within a call centre environment. Key Skills & Experience Will Include ... responsible for the critiquing of both ‘live’ and ‘recorded’ customer advisor calls with a view to providing both side by side “instant” feedback or scheduled ‘review sessions’ to score against ... Borders. Remuneration is £28’500 + Broad Benefits Package. Key Role Purpose & Responsibilities include. Complete Call Quality reviews for customer facing teams against internal... See more

  2. Data Centre Technical Supervisor

    Nottinghamshire | £50k per year + 10% Bonus & 5% Pension | From InterQuest

    Data Centre Technical Supervisor who understands the meaning of ‘best in class’ service and can deliver this daily required for London based company. This is a critical engineering role with an... enviable list of high-profile customers. Key Responsibilities To monitor compliance to SLA deliverables to the client areas within the Data Centre, and action accordingly to ensure compliance. Co-ordinate PPMs and Service Repairs on Critical Data Centre Systems (UPS, SBM, PDU, Generators, ATS, STS, Chillers, CRAH, AHU, Humidifiers, Building Controls etc.) Oversee the management of Contractors PPMs and Service Repairs on Critical Data Centre Systems, and assist administrator with all associated administrative duties. Carry out Isolation, Earthing and Reinstatement... See more

  3. Call Centre Team Leader

    Stratford-upon-Avon, Warwickshire | £22000/annum Bonus | From CCA Recruitment Group

    Role: Call Centre Team leader Location: Stratford Upon Avon Salary: £22,000 & 10% Bonus Operational Hours: 8am-10pm - working 40 hours on a rotational shift pattern in these times The role... Call Centre Team Leader is to lead, develop and manage a team of Customer Service Advisors in line with local campaign and partner requirements across multiple locations and work streams. The role will work alongside campaign managers, including Site Lead/Senior Operations Manager and Heads of Department. The Call Centre Team leader will develop the Customer Service Advisors in all skill ... of people Communicates and presents comfortably at a high level - both written and verbally Experience in similar Call Centre Team Leader within contact centres is essential Comfortable in remotely managing... See more

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  5. QA Supervisor - Call Centre

    Town | £12.82/hour | From Workforce Staffing Ltd

    Job Title: QA Supervisor Temporary, 12 weeks with possibility for longer term employment Location: Working from home Hours: 37.5 hours, Monday - Sunday shifts between 7am-11pm Salary: £12.82 per... hour Working closely with the Senior QA Manager, the QA Supervisor will be responsible for monitoring the productivity and managing the QA advisor team within the call centre. Day to day duties ... you will need the following qualities and experience: Experience of leading and managing a team in a call centre environment Experience in a Quality Assurance role Experience of upskilling a new ... match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA... See more

  6. Call Centre Operations Manager

    Stratford-upon-Avon, Warwickshire | £30000 - £35000/annum | From CCA Recruitment Group

    Role: Contact Centre Manager Salary: £30,000 - £35,000 & bonus + benefits Location: Stratford Upon Avon Hours: 40 hours per week CCA Recruitment are delighted to be partnering with a client to... deliver recruitment for a Contact Centre Manager for their site based in Stratford Upon Avon The role offers great development opportunities and a brilliant benefits package. They are looking for an experienced Contact Centre Manager ideally from a background to drive performance and lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial ... information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken... See more

  7. Call Centre Operations Manager

    Stratford-upon-Avon, Warwickshire | £45000/annum | From CCA Recruitment Group

    Role: Contact Centre Operations Manager Salary: £45000 & bonus + benefits Location: Stratford Upon Avon Hours: 40 hours per week CCA Recruitment are delighted to be partnering with a client to... deliver recruitment for a Contact Centre Operations Manager for their site based in Stratford Upon Avon The role offers great development opportunities and a brilliant benefits package. They are looking for an experienced Contact Centre Operations Manager ideally from a background to drive performance and lead teams to meet and exceed business objectives ensuring the consistent achievement ... terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call... See more

  8. Head Of Centre

    Scotland | £35,884.67 - £42,212.73 per year | From City of Glasgow Council

    Job Description Early Years education in Glasgow is entering an exciting and challenging time as we build on the success of our services for young children and look to extend that even further. As... a result Glasgow City Council, Education Services, is recruiting for the position of Depute Head of Centre based within Pollokshields Early Years. You will support the Head of Centre in overseeing the day... See more

  9. Centre Manager

    East Sussex | | From myGwork

    To set up and operate high and efficient standards of management and care in establishing The Centre as a desirable, safe and progressive environment for retailers to trade in and customers to shop... visit and work in. JLL is responsible to its client / Shopping Centre Owners for the general administration, operations and management of the Shopping Centre. As such it is concerned with providing ... individual lease and the Shopping Centre Regulations. In addition the Managing Agent is responsible for administering rent, service charge and Insurance accounts at the Centre. The Managing Agent will also oversee and manage on site employees. A Portfolio Manager is appointed to represent the Managing Agent and is responsible for all of the above. The intention is that the Centre Manager, Portfolio... See more

  10. Call Centre Manager (One Year Contract

    Scotland | £40000/annum | From Page Personnel

    Our client is looking for a Call Centre Manager for a position near Inverclyde Client Details A superb industry client Description You will be managing 4 Team Managers along with a wider team... 25 Call centre staff Leading, managing and motivating the team whilst ensuring service levels and targets are met. Staff development Attending and participating in Quality and Call Listening meetings / Apply best practice at all times Attend client launches, client liaison, overviews and visits Undertaking, controlling and delivering on ad-hoc projects. Contribute to the operations ... analysis Manage stakeholder relationships Profile Proven experience of leading a call centre / contact centre team Passion for customer service Job Offer A highly competitive salary with excellent... See more

  11. Manager Centre

    Hertfordshire | Up to £25156 per annum + 20% Shift Allowance | From Yodel

    Role Overview Team Manager - Parcel Sort Centre Location: Hatfield (AL10) Salary: £25,156 PA with any hours worked between 22:00 - 06:00 receiving a 20% uplift Shift Pattern: Monday - Friday...... See more

  14. Head Of Centre

    Scotland | £44,161.30 - £51,261.07 per year | From City of Glasgow Council

    Job Description Early Learning and Childcare in Glasgow is entering an exciting and challenging time as we build on the success of our services for young children. As Head of Nursery you will have...... See more

  15. Customer Service Advisor

    St Enochs | £18000 | From ACCA

    ACCA is currently recruiting for Customer Service Advisors on a 12 month fixed term basis to join our Customer Service team, based in our Glasgow city centre office. As an ACCA Connect Advisor... quality of service is provided at all times through calls, emails, social media and webchat, with strict adherence to agreed service levels. Providing a first point resolution service to our customers in ... be home based in line with current government guidelines therefore you must be able to take all forms of contact including telephone calls at home Must be available for an uninterrupted 8 week... See more

  19. Training Centre Manager

    West Midlands | £30k per year | From S Knights Recruitment

    We are recruiting for a Regional Training Company with a national presence. Our client is looking for a well rounded, ambitious manager that will work with their current provision and drive growth... and performance. Our client has a well established Beauty Training Centre delivering a number of programmes. Role and Responsibilities: The ideal candidate will: - Have overall responsibility for operationa... See more