The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands... Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
What you’ll do
You will be working with a team of 60+ Support Analysts delivering ... . Our weekly standard shift patterns are- 7am – 5pm, 9am – 6pm & 3pm – 1am.
This role will initially be working from home.
Responsibilities will involve:-
• Logging of all incidents within our call logging software, ensuring all relevant information is obtained, correct categorisation and SLA is chosen and advise caller of unique call reference number;
• Provide problem diagnosis, using... See more