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Call Centre Manager jobs in Peterborough

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  1. Call Centre Team Manager - Accident Management

    Peterborough | Unspecified | From Activate Group Limited

    AGL is an entrepreneurial business group operating across a variety of UK sites. We are a group of specialist companies operating within the vehicle accident management, repair and servicing... claims, and minimising fraud. Overall responsibility for the day-to-day management, activities and guidance of the call centre operators dealing with calls notifying of the first notification ... together to achieve it. Constant monitoring to ensure exceptional service is provided. Key Responsibilities: Managing the daily running of one of our FNOL Call Centre teams, including effective resource planning, implementing call centre strategies and operations Implement team objectives, carry out needs assessments, performance reviews and cost/benefit analysis Host... See more

  2. Call Centre Operative (Inbound

    Spalding, Lincolnshire | £7.70 - £8.21/hour | From Workforce Unlimited Uk

    Temporary to permanent position, based in between Boston and Spalding. Full time, Monday to Friday working 40 hours per week between 8.30am and 6.30pm. The main duties of this role are to book... accordingly within the working environment. Desirable skills include experience within a call centre environment and knowledge of MS Office Applications. If you would like to apply for this role, please email your CV to Lauren, telephone (phone number removed) or call into our Boston office for more information. Workforce Unlimited is a Recruitment Agency and acting on behalf of a Client. By submitting... See more

  3. Business Centre Manager

    Peterborough | - £36k-£40k | From Newcross Healthcare Solutions

    Business Centre Manager - Peterborough Basic salary up to £40,000 + bonus potential of £20,000 Great benefits including Company car and Private Healthcare after successful probation... … these are all qualities you'll need to be a successful Newcross Business Centre Manager. You will also need at least 3 years' experience within a fast moving, target driven role and 2+ years' experience ... . The role….. To successfully lead and manage our well established Peterborough business centre, pro-actively driving the business forward by forging strong relationships with clients and staff... See more

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  5. Client Direct Shopping Centre Manager

    Peterborough | Up to £60,000 per annum + Package | From Invictus Group

    Client Direct Centre Manager – Up to £60,000 Per Annum My client is looking for a in house Centre Manager in Peterborough. This role will see you will deal with the day to day management... recommendations · Attend regular leasing and management meetings, as dictated by the Asset Manager, taking the lead on centre performance and operational issues. · Provide leadership ... and operational activities in line with all health and safety, environmental and company procedures. Ensuring risks are managed and the centres remain fully compliant and maintained to the highest possible standard. You will build effective relationships with all key stakeholder groups and act as an ambassador to enhance the reputation of the centres, enhancing the overall profitability... See more

  6. Business Centre Manager

    Peterborough | | From Newcross Healthcare Solutions

    Job Description Outstanding opportunity to successfully lead and manage our well established Peterborough business centre, pro-actively driving the business forward by forging strong relationships... Business Centre Manager. Business Centre Manager - Peterborough Basic salary up to £40,000 + bonus potential of £20,000 Great benefits including Company car and Private Healthcare after successful probation ... are all qualities you'll need to be a successful Newcross Business Centre Manager. You will also need at least 3 years' experience within a fast moving, target driven role and 2+ years' experience ... ..... To successfully lead and manage our well established Peterborough business centre, pro-actively driving the business forward by forging strong relationships with clients and staff and delivering... See more

  7. Business Centre Manager

    peterborough,cambridgeshire | 36000.0000 - 40000.0000 | From Newcross Healthcare

    Business Centre Manager - Peterborough Basic salary up to £40,000 + bonus potential of £20,000 Great benefits including Company car and Private Healthcare after successful probation Newcross... qualities you'll need to be a successful Newcross Business Centre Manager. You will also need at least 3 years' experience within a fast moving, target driven role and 2+ years' experience of managing ... successfully lead and manage our well established Peterborough business centre, pro-actively driving the business forward by forging strong relationships with clients and staff and delivering business targets... See more

  8. Call Controller

    peterborough,cambridgeshire | 11.0000 | From concept resourcing

    We are currently looking to recruit a Call Controller to be based in Peterborough This role will be working directly with field based engineers ensuring engineer visits are organised, parts are... allocated and reporting is completed. Strong communication / organisational skills and customer focus is vital for this role. Key Responsibilities Assigning customer calls to the most appropriate engineer available to achieve SLA's To allocate or order parts using systems to ensure calls can be attended and resolved To effectively liaise with customers and ensure call notes are accurate and up ... and professional response to all calls - receiving and logging updates from internal supply chain Role requirements Excellent customer service and customer handling skills Excellent communication and telephone... See more

  9. Firstline Service Call Anylyst - IT Support

    Peterborough | £11 per hour | From Taskmaster

    Taskmaster are currently recruiting for a Positive, enthusiastic and supportive individual for a 1st Line Service Call Analyst - IT Support position for a client based in Peterborough... Responsibilities of the candidate will include; answering incoming calls accurately whilst logging incidents, ensuring all relevant data is captured. Providing a good level of service to customers and ensuring that incidents are fully managed through to resolution. The position will work on a shift rotaional basis with hours as follows: 1st week 08:30 - 17:00 2nd week 14:30 - 23:00 shifts will alternate on a weekly basis. Job responsibilities: You will be expected to regularly update and manage outstanding Incidents and providing technical solutions within Service Level Agreements... See more

  10. 111 Call Handler, Peterborough

    Peterborough | | From NHS Jobs

    Job Description At HUC we're always on the lookout for motivated and driven individuals to join our rapidly growing contact centre. We all have a different part to play in the success of our... you have excellent communication skills to work in a contact centre environment? Are you caring, empathetic and want to help and make a real difference to people's lives? Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way? If your answer is YES to the questions above, then working for HUC as a 111 Health Advisor (Call Handler ... , Cambridgeshire, Peterborough, Bedfordshire and Essex. When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service. Job role: As a Health Advisor (Call... See more

  11. Call Handler 3 month contract - Immediate start

    Peterborough | £9 per hour | From IRIS Software Group

    We are looking for a number of people to support us in our busy period for 3 months. This is a great opportunity for someone with Telephone Customer Service experience who is looking for their... first IT support role. Support Call Handler. Customer Service Experience Essential Good Telephone Manner Attention to Detail Able to communicate at all levels. Accounting Experience or Qualification would be advantageous. Basic PC trouble shooting abilities advantageous. Although this role is for 3 months, IRIS are a growing organisation who will always endeavour to promote our vacancies to those who work for us. This is not via an agency, you would be employed by IRIS for the length of your contract... See more

  12. Care Worker - Social Call

    Peterborough | | From Cross Keys Homes

    Job Description Description Our aim and passion, is to promote independence for each individual to live in their own home for as long as possible. We are looking for domiciliary care staff to meet... the personal care needs of our service user based in Eye. This will be a 12 hour social call 7 days a week, but will be split between 2 care workers. If, like us, you care about caring, and you're interested in allowing people to keep their independence by staying in their own home for as long as possible, then you're the type of person we're looking for! We realise that our staff are essential to our business, and in helping us in providing the exceptional quality care we expect to be delivered to our service users. This is why it is important to Cross Keys Care to ensure all our staff are... See more

  13. HR Service Centre Administrator

    Peterborough | | From Caterpillar Inc.

    Job Description Job Title: HR Service Centre Administrator - Fixed Term Contract for 12 months Salary: 20,205-22,605 (Depending on Experience) Location: Peterborough, Cambridgeshire Benefits: 25... world, it's important to do work that matters. Job Role and Overview This role is part of the PeopleSoft team, which forms part of the Europe, Africa, Middle East (EAME) HR Service Centre, based in Peterborough. Our team provide HR administrative support for around 20,000 Caterpillar workers across the region. This is a great opportunity for an HR Service Centre Administrator to join the team. You will be responsible for processing HR related data in our PeopleSoft system for our locations in EAME. The Service Centre covers Caterpillar facilities in multiple countries and locations throughout... See more

  14. Assistant Branch Manager

    Chatteris, , United Kingdom | | From Benchmarx Kitchens & Joinery

    *Theres a great career path here if you have the drive and ambition.* Joining our family as Assistant Branch Manager, youll learn how to run a store your way. Our Managers have plenty of freedom to... service and make sure safety comes first. Well expect you to know your way around our operation and that calls for relevant experience or the desire to know more Youll also need: - To inspire your... See more

  15. Customer Experience Manager

    Peterborough, , United Kingdom | | From Provident Financial Group

    Provident have been proudly serving customers since 1880, and while a lot has changed since then, one thing hasnt. We still put our customers first in everything we do. We pride ourselves on being a... **Customer Relationships** - Ensure every customer is visited on the territory and have received call backs - Responsible for referring financial difficulty/vulnerability customer triggers to a line manager ... of Peterborough.** As a Customer Experience Manager you will be responsible for providing good customer outcomes for all our customers, this will be demonstrated and identified through voice recording and form part of the below activities: **Customer Activity** - Collect customers payments each week on the day/time they have asked for - Call back on customers where they have not been in Make customers... See more

  16. Customer Relations Manager

    Peterborough, , United Kingdom | | From ARV Solutions

    **Customer Relations Manager** **Salary to £25,000 plus benefits** **East Anglia Peterborough, Huntigndon, Thrapston, Corby, Uppingham, Oakham, Stamford, Bourne, Spalding, Wisbech, March... Chatteris** A fantastic opportunity has arisen for an enthusiastic and ambitious individual to join a modern, innovative offsite housing supplier who are looking to strengthen their team through the appointment of a Customer Relations Manager. Working with selfbuilders, developers and volume housing customers, you will be responsible for ensuring you deliver a firstclass service as a dedicated point of contact for the companys clients from initial order to project completion. You will be building relationships and acting as the face of the company with the aim to delight at all times... See more

  17. Firstline Service Call Anylyst - IT Support

    peterborough,cambridgeshire | 11.0000 - 13.0000 | From Taskmaster

    Taskmaster are currently recruiting for a Positive, enthusiastic and supportive individual for a 1st Line Service Call Analyst - IT Support position for a client based in... Peterborough. Responsibilities of the candidate will include; answering incoming calls accurately whilst logging incidents, ensuring all relevant data is captured. Providing a good level of service to customers and ensuring that incidents are fully managed through to resolution. The position will work on a shift rotaional basis with hours as follows: 1st week 08:30 - 17:00 2nd week 14:30 - 23:00 shifts will alternate on a weekly basis. Job responsibilities: You will be expected to regularly update and manage outstanding Incidents and providing technical solutions within Service Level... See more

  18. Firstline Service Call Anylyst - IT Support

    Peterborough, Cambridgeshire | £11 - £13/annum | From Taskmaster

    Taskmaster are currently recruiting for a Positive, enthusiastic and supportive individual for a 1st Line Service Call Analyst - IT Support position for a client based in... Peterborough. Responsibilities of the candidate will include; answering incoming calls accurately whilst logging incidents, ensuring all relevant data is captured. Providing a good level of service to customers and ensuring that incidents are fully managed through to resolution. The position will work on a shift rotaional basis with hours as follows: 1st week 08:30 - 17:00 2nd week 14:30 - 23:00 shifts will alternate on a weekly basis. Job responsibilities: * You will be expected to regularly update and manage outstanding Incidents and providing technical solutions within Service... See more

  19. Christmas Casuals - Peterborough Mail Centre

    peterborough,cambridgeshire | 0.0000 | From Royal Mail

    We are currently looking for Christmas Casuals at Peterborough Mail Centre, PE4 5PE Christmas Processing Post Person Pay Rates £9.50 per hour (days) to £11.21 per hour (nights) Each of our Mail... Centres offer a range of shifts, so finding something that suits you should be simple.  At this centre, the typical shifts we have available here are: Lates (1400 – 2200) and Nights (2200 – 0600 ... and letters coming through our warehouse doors, it’s no surprise that we need a few thousand extra helping hands to get everything where it needs to go. That’s why, every year, we hire temporary Mail Centre ... basis, and shift times may change depending of the amount of mail going through our centres. If your application is successful, you will be invited to attend one of our Registration Events where we will... See more