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Call Centre Manager jobs in Peterborough

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  1. Call Centre Advisors (30th May start date

    Peterborough | 15000.0000 | From Time Personnel Recruitment

    Our large corporate client based in Peterborough is looking for a number of customer service advisors on fulltime permanent basis to work in there busy call centre to start on the 30th May 2017... Working different shift patterns between 8am and 6pm including one weekend day every week (37hrs a week (2 days off per week). You will be the first point of calls for customers and you will offer excellent customer service to all customers. A Full 3 week training product is given so no holidays can be accommodated in the training period. No call centre experience is required but you will have worked in a customer service position. Interviews to happen w/c 22nd May to start the following Tuesday...

  2. Call / Contact Centre Advisor / Customer Service Nights

    Peterborough | 16000.0000 | From Smart Recruit Online Limited

    We are currently recruiting for positive and enthusiastic customer service advisors at our brand new Contact Centre in Cygnet Park, Peterborough. We are looking for people who do the right thing... such as Marks & Spencer All of this, in a professional but fun environment! Customer Service Advisor / Contact Centre Advisor / Call Centre Advisor Essential Requirements: Experience of working ... get the job done and provide brilliant service to each and every customer who contacts our service centre. Coming from a variety of backgrounds, our Customer Service team members have varying ... who openly and collectively drives great team spirit Deal with any issues or queries in a clear and professional manner It doesn't matter if you've never worked in a contact Centre before, or even if...

  3. Legal Contact Centre Manager

    Peterborough | £35,000-£40,000 per annum | From NAHL Group

    National Accident Helpline (NAH), the founding company of NAHL Group plc, has a new and exciting opportunity for a Legal Contact Centre Manager to join our evolving Contact Centre (CC) based in... of the Company, the Contact Centre is the heart of the business. As the right-hand person to the Operations Manager, the Legal Contact Centre Manager will be the technical lead responsible for the day-to-day running of the Contact Centre to ensure its effective and efficient functioning through Team Managers; driving performance through KPIs. The successful Legal Contact Centre Manager will be ... Centre Manager includes: - Experience of working in a law firm, handling personal injury or medical negligence claims; - A proven track record of the personal injury or medical negligence sectors...

  4. Call Centre Operator

    Peterborough | £17000 - £18000/annum | From CV-Library

    My client based in Peterborough are currently looking for experienced Call Centre Operators to handle inbound customer calls. You will be working as part of a team to process customer service... requests and providing efficient and good quality customer service. To apply for the role you must have: · A minimum of 4 GCSES, including Maths and English C and above · Excellent communication skills · Customer focus · Good Timekeeping · IT Literate · Call Centre experience desirable This is an excellent permanent opportunity based in Peterborough, working hours are Monday - Friday 9-5 and all training will be provided. Apply now for immediate interview Tate is acting as an Employment Agency in relation to this vacancy...

  5. Call / Contact Centre Advisor / Customer Service Day Shift

    Chatteris | 15000.0000 | From Smart Recruit Online Limited

    We are currently recruiting for positive and enthusiastic customer service advisors at our brand new Contact Centre in Cygnet Park, Peterborough. We are looking for people who do the right thing...! Customer Service Advisor / Contact Centre Advisor / Call Centre Advisor Essential Requirements: Experience of working in a contact centre environment wold be beneficial but not essential Good ... get the job done and provide brilliant service to each and every customer who contacts our service centre. Coming from a variety of backgrounds, our Customer Service team members have varying ... who openly and collectively drives great team spirit Deal with any issues or queries in a clear and professional manner It doesn't matter if you've never worked in a contact Centre before, or even if...

  6. Legal Contact Centre Manager

    Peterborough | £35,000-£40,000 per annum | From NAHL Group

    National Accident Helpline (NAH) , the founding company of NAHL Group plc, has a new and exciting opportunity for a Legal Contact Centre Manager to join our evolving Contact Centre (CC) based in... of the Company, the Contact Centre is the heart of the business. As the right-hand person to the Operations Manager, the Legal Contact Centre Manager will be the technical lead responsible for the day-to-day running of the Contact Centre to ensure its effective and efficient functioning through Team Managers; driving performance through KPIs. The successful Legal Contact Centre Manager will be ... ; - Relationship management to facilitate cross-team working; - A keen interest and affinity with commercial acumen; Essential experience needed to become our Legal Contact Centre Manager includes...

  7. Contact Centre Operations Manager

    Peterborough | 30000.0000 | From Customer Management Resourcing

    Contact Centre Operations Manager £30K-£40K Full time - permanent Job Description Our client are one of the world's leading brands. If you want to be yourself at work and feel in control... their prestigious contact centre. You should be an experienced leader of people and operations and have a proven track record of keeping people motivated in demanding environments. Key Responsibilities Providing authentic leadership to a team of Performance Coaches and Customer Managers to achieve operational performance standards. Managing a wider team of approximately 100 people. This will consist of direct line management of 8 to 10 Performance Coaches who will in turn manage c.12 Customer Managers each. Ensuring that standards of service are met and business strategy is implemented...

  8. Call centre Advisors (30th May Start

    Peterborough | £15000 - £15630/annum | From CV-Library

    Our large corporate client based in Peterborough is looking for a number of customer service advisors on fulltime permanent basis to work in there busy call centre to start on the 30th May 2017... Working different shift patterns between 8am and 6pm including one weekend day every week (37hrs a week (2 days off per week). You will be the first point of calls for customers and you will offer excellent customer service to all customers. A Full 3 week training product is given so no holidays can be accommodated in the training period. No call centre experience is required but you will have worked in a customer service position. Interviews to happen w/c 22nd May to start the following Tuesday...

  9. Call / Contact Centre Advisor / Customer Service (Nights

    Peterborough | £16000.00 - £17000.00 per annum + See Job Spec | From Smart Recruit Online Limited

    We are currently recruiting for positive and enthusiastic customer service advisors at our brand new Contact Centre in Cygnet Park, Peterborough. We are looking for people who do the right thing... such as Marks & Spencer All of this, in a professional but fun environment! Customer Service Advisor / Contact Centre Advisor / Call Centre Advisor Essential Requirements: Experience ... get the job done and provide brilliant service to each and every customer who contacts our service centre. Coming from a variety of backgrounds, our Customer Service team members have varying ... who openly and collectively drives great team spirit Deal with any issues or queries in a clear and professional manner It doesn't matter if you've never worked in a contact Centre before, or even if...

  10. Call / Contact Centre Advisor / Customer Service (Nights

    Peterborough | £16000 - £17000/annum See Job Spec | From CV-Library

    We are currently recruiting for positive and enthusiastic customer service advisors at our brand new Contact Centre in Cygnet Park, Peterborough. We are looking for people who do the right thing... estate plus regular vendors who come on-site such as Marks & Spencer * All of this, in a professional but fun environment! Customer Service Advisor / Contact Centre Advisor / Call Centre Advisor ... get the job done and provide brilliant service to each and every customer who contacts our service centre. Coming from a variety of backgrounds, our Customer Service team members have varying ... Centre before, or even if you're straight out of education. Just show us your dedication and passion for delighting customers. Our most successful Customer Service Advisors are: Positive, Enthusiastic...

  11. Call / Contact Centre Advisor / Customer Service (Day Shift

    Peterborough | £15000 - £16000/annum See Job Spec | From CV-Library

    We are currently recruiting for positive and enthusiastic customer service advisors at our brand new Contact Centre in Cygnet Park, Peterborough. We are looking for people who do the right thing... of this, in a professional but fun environment! Customer Service Advisor / Contact Centre Advisor / Call Centre Advisor Essential Requirements: * Experience of working in a contact centre ... get the job done and provide brilliant service to each and every customer who contacts our service centre. Coming from a variety of backgrounds, our Customer Service team members have varying ... Centre before, or even if you're straight out of education. Just show us your dedication and passion for delighting customers. Our most successful Customer Service Advisors are: Positive, Enthusiastic...

  12. Contact Centre Operations Manager

    Peterborough | £30000 - £40000/annum | From CV-Library

    Contact Centre Operations Manager We are recruiting for 2 roles, one claims contact centre and one sales and service contact centre manager. £30K-£40K Full time - permanent Job... They are proud to be launching an exciting new business expansion in 2017 and we are recruiting their Business Leaders to join their prestigious contact centre. You should be an experienced leader ... and Customer Managers to achieve operational performance standards. Managing a wider team of approximately 100 people. This will consist of direct line management of 8 to 10 Performance Coaches who will in turn manage c.12 Customer Managers each. Ensuring that standards of service are met and business strategy is implemented to maintain appropriate levels of customer service Monitoring key...

  13. Contact Centre Operations Manager

    Peterborough | - £30k-£40k | From Customer Management Resourcing

    Contact Centre Operations Manager £30K-£40K Full time - permanent Job Description Our client are one of the world's leading brands. If you want to be yourself at work and feel in... Leaders to join their prestigious contact centre. You should be an experienced leader of people and operations and have a proven track record of keeping people motivated in demanding environments. Key Responsibilities Providing authentic leadership to a team of Performance Coaches and Customer Managers to achieve operational performance standards. Managing a wider team of approximately 100 people. This will consist of direct line management of 8 to 10 Performance Coaches who will in turn manage c.12 Customer Managers each. Ensuring that standards of service are met and business strategy is...

  14. Contact Centre Executive - Peterborough

    Peterborough | £16000 - £18000 per annum | From Blue Arrow High Street - Peterborough

    Contact Centre Executive - Peterborough Monday - Friday Rotional Weekenda 8am - 8pm Full Time £16,000 - £18,000 DOE Purpose To fulfil customers/clients needs via... e-comminication. Duties - Dealing with customer queries which includes explaining the features and benefits of company products - Dealing with customer queries and maintaining excellent customer service for existing policy holders - Delivering agreed KPIs / sales targets in respect of new business and renewals - Taking calls from customers, listen to their requests and queries, including claims management - Developing a rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs in order to respond quickly and effectively to their...

  15. Customer Service Advisor​ - Contact ​Centre

    Peterborough | £19,380 - £23,155 including shift premium | From networx Ltd

    Customer Service Advisor - Contact Centre Peterborough £19,380 - £23,155 including shift premium Our client is currently looking to recruit a Customer Service Advisor to join their Lifeline... Contact Centre. The role will involve answering incoming alarm calls and making outbound calls, taking appropriate actions according to the nature of the call and maintaining accurate client records at all times. This position will be working the day shifts (7am - 3pm or 3pm - 11pm). This is a fantastic opportunity for an individual with previous experience of working directly with customers and other key stakeholders in a similar working environment. The ideal candidate will possess excellent communication, customer service and administrative skills and be an effective team player...

  16. Contact Centre Advisors

    Peterborough | 15000.0000 | From Addison Lee

    We are looking for approximately 50 Contact Centre Advisors who are going to be able to commit to working afternoon / evening shifts in our brand new, state of the art Contact Centre Operation. Job... Description At Addison Lee we are proud to put our customers first. We are currently recruiting for positive and enthusiastic customer service advisors at our brand new Contact Centre in Cygnet Park, Peterborough . We are looking for people who do the right thing, get the job done and provide brilliant service to each and every customer who contacts our service centre. Our Customer Service ... It doesn’t matter if you’ve never worked in a contact Centre before, or even if you’re straight out of education. Just show us your dedication and passion for delighting customers. Our most successful...

  17. Customer Service Advisor - Contact Centre

    Peterborough | 19380.0000 | From networx

    Customer Service Advisor - Contact Centre Peterborough £19,380 - £23,155 including shift premium Our client is currently looking to recruit a Customer Service Advisor to join their Lifeline... Contact Centre. The role will involve answering incoming alarm calls and making outbound calls, taking appropriate actions according to the nature of the call and maintaining accurate client records at all times. This position will be working the day shifts (7am - 3pm or 3pm - 11pm). This is a fantastic opportunity for an individual with previous experience of working directly with customers and other key stakeholders in a similar working environment. The ideal candidate will possess excellent communication, customer service and administrative skills and be an effective team player. Due...

  18. Contact Centre Client Executive

    Peterborough | 18000.0000 | From Coverbox Holdings Limited

    Coverbox Insure Ltd is market leader in telematics motor insurance and based in Peterborough. The company is going through significant growth to assist in its future business strategy and... calls in order to fulfil customer requirements in a non-advised Contact Centre. The role is also to provide customer service via telephone, post or email. KEY ACCOUNTABILITIES: Taking calls from ... and the job holder may be required to undertake other duties as required. REPORTING TO : Contact Centre Team Leader PERSON SPECIFICATION: A highly motivated individual with strong interpersonal skills ... / Contact Centre environment Knowledge of customer service principles and practices Knowledge of Contact Centre telephony and technology Good data entry, administration and typing skills To be able to...

  19. Contact Centre Sales Team Leader

    Peterborough | 23000.0000 | From Customer Management Resourcing

    Contact Centre Sales Team Leader Salary: £23K-£27K Pro Rata +Bonus & Benefits Full Time - Permanent Location: Peterborough CMR is recruiting for one of the world's leading brands and is... searching for a Full Time Sales Contact Centre Team Leader, who has a proven track record working as a team leader/coach/manager. Key Responsibilities • Inspiring and motivating your staff to champion and deliver brilliant service whilst exceeding operational targets to drive customer satisfaction • Monitoring key performance indicators and producing performance plans • Supporting your team's personal and professional development • Having a clear vision and business direction for your team, creating an environment for them to step up and take ownership of their actions by being...

  20. Staff Nurse - Neuro rehabilitation Centre - Peterborough

    Peterborough | £30000 per annum | From WHITE RECRUITMENT

    Staff Nurse - Neurological rehabilitation centre - £30,000 p/a - Peterborough - Easily Accessible by public transport A registered nurse is now needed in a neurological care centre located in... Peterborough. The service provides treatment for a multitude of cognitive disorders and neurological care conditions. The centre focuses on the individual needs of its service users and has been deemed compliant in all areas by the CQC. Another RGN, RMN, RNLD is now needed to join the team! The responsibilities of the Staff Nurse include: Medication and associated documentation, assisting Health Care Professionals in the overall care of residents. Creating effective Care Plans and carrying out treatment plans, using good nursing techniques Assisting with patients needs Working with...